Chuck Fairbanks Chevrolet

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 8:00 AM - 6:00 PM

Chuck Fairbanks Chevrolet Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 8:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

We are family owned and operated! Chuck Fairbanks Jr. opened his Chevy dealership on June 13, 1980. Originally located i

...

n Lancaster, Texas, Chuck was the youngest Chevrolet dealer in the nation. Armed with a sound business plan, Chuck was eager to represent General Motors and Chevrolet Motor Division. Although we have relocated to Desoto, Texas, Chuck Fairbanks Chevrolet is still a family owned and operated dealership and is proud to have served the communities of Dallas and Fort Worth for the last 37 years.

"We've Built an ALL-PRO TEAM to Serve You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.5 out of 5 3.5
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 19, 2018

    I came in for the 2nd consecutive day to inquire why my tire was running out of air pressure. I was told that someone put on my new tires wrong. I guess... he forgot his dealership put on the tires. Then Blake told me my tire was cheap and that I needed to replace it. So I asked for a manager. After 3 hours they found out my rim was cracked not a bad tire. I was given no apologies about how I was talked to and how misdiagnosed my car was for the second day in a row. Just told how much it would be and did I wanna get it fixed. Which I said your dealership will never touch my car, my family’s cars and trucks, or any of my associates again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at... (972) 468-0463 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    April 13, 2018

    Chuck Fairbanks' service department / crew are awesome. Every time I have had to get any service performed, the guys were professional and efficient in... their customer service. Thanks again Chuck Fairbanks (sales / service); I am LOVING my 2016 Equinox in part because of you!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 25, 2018

    Knowledgeable, professional, and courteous. And have bought vehicles here and will continue in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 3, 2018

    Called to see why my Tahoe was not driving right-they had me pull over called a tow truck and got me into a loaner until my vehicle was repaired. Kept... me informed of the process along the way even though it was all covered. Awesome staff very friendly and knowledgeable of their positions.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your rece...nt visit. Take care!

  • 5.0 out of 5
    March 28, 2018

    Fast and great service I would recommend them for service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2018

    Everyone was very helpful and nice. They were able to help me with a loaner car with no problems or hassles.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Chuck Fairbanks Chevrolet and we hope to see you again soon!

  • 3.0 out of 5
    February 18, 2018

    I was interested in seeing if how much my truck would be worth as a trade in and possibly buy a new truck from them. However it’s quite obvious they do... not negotiate. I received a follow up text from the man who I was working with and I asked him if there was any room to renegotiate the amount they offered me for my truck (which was 6k under KBB dealer price) and my truck has incredibly low miles and heat/cool leather etc. Anywho I never heard back. I sent him a text a few days later and still haven’t heard back. Guess I will be going elsewhere. We have bought from them in the past I guess I just expected more. I’m not sure if I would recommend if you’re going to trade in your vehicle.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2018

    My car salesman was so wonderful I?m normally very Scared and not wanting to wait but he made me very Comfortable and willing to wait I tell you he is... a very very good salesman

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 22, 2017

    I'm an out of state purchaser who has bought 2 other vehicles on line and out of state. I found a vehicle they had listed and was going to pay asking price.... They never asked for a deposit like all reputable dealers do, I had to call often due to no timely response, and they never sent me a work order with an agreed upon deal. I was going to finance through them in which they had no idea what to do with an out of state buyer. First, I was told that I had to fly in and sign in person, then they said my son was all that was required since the vehicle was in his name, with me co-signing. I booked a flight for my son, then they called and advised me I had to fly in. So now I had to cancel the flight. This dealership has no idea what they are doing especially selling cars online. Terrible is a generous comment on the quality of staff I spoke with. FYI now I see the vehicle online again except they raised the price, pathetic! Beware

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
    Dealer Response

    I'm srorry you had a bad experience this time- we strive to prodvide the best customer service to our shoppers. We have changed managment and would lo...ve to have you re-visit. Thanks!

  • 1.0 out of 5
    November 15, 2016

    Was told they use only new parts but dealer invoice shows while repairing 2 recalled parts and while yet still under dealer use rebuilt parts that later... failed causing the same problem occur 3 times. After giving up on solving the problem dealer called GM and then decided 2 days later they knew a solution. Dealer claims if the wiring problem persists they will not be responsible because transmission repairs were done by another source. however it was not the transmission we placed in the shop.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership. We are so sorry to hear you had a bad experience. Our management team has since changed and we... would love it if you would give us another opportunity. Please let us know if we can do anything else to help you in the future.

View More Reviews