Chuck Fairbanks Chevrolet

2.9
(107 reviews)
Visit Chuck Fairbanks Chevrolet
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–6:00pm
Tuesday 8:30am–8:30pm 7:00am–6:00pm
Wednesday 8:30am–8:30pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–6:00pm
Friday 8:30am–8:30pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–1:00pm
Sunday Closed Closed

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New (877) 873-8788 (877) 873-8788
Used (877) 882-7386 (877) 882-7386
Service (888) 831-8171 (888) 831-8171

Inventory

See all 156 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
We are family owned and operated! Chuck Fairbanks Jr. opened his Chevy dealership on June 13 1980. Originally located in Lancaster Texas Chuck was the youngest Chevrolet dealer in the nation. Armed with a sound business plan Chuck was eager to represent General Motors and Chevrolet Motor Division. Although we have relocated to Desoto Texas Chuck Fairbanks Chevrolet is still a family owned and operated dealership and is proud to have served the communities of Dallas and Fort Worth for the last 39 years.
We've Built an ALL-PRO TEAM to Serve You!

Service center

Phone number (888) 831-8171

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–1:00pm
Sunday
Closed

Reviews

2.9
(107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Excellent

Everyone in the service department are friendly and helpful each time I get my vehicle repaired or serviced.

5.0

Excellent

Everyone in the service department are friendly and helpful each time I get my vehicle repaired or serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Customer

We always get prompt service. Blake is always informative and takes good care of us.

5.0

Customer

We always get prompt service. Blake is always informative and takes good care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

THE place to buy a vehicle!

Before I found this dealership, I had nothing but distain for car dealers. These guys restored my faith in humanity. Rick and Mike in the Preowned department were very professional and absolutely no pressure salesmen. No added fees, no xx and that includes the Finance guy that closes the paperwork ( mine was a cash deal). I was convinced before finding this dealer that all car dealers were alike. These people proved that perception wrong! So refreshing to know that there are still some good, honest folks out there.

5.0

THE place to buy a vehicle!

Before I found this dealership, I had nothing but distain for car dealers. These guys restored my faith in humanity. Rick and Mike in the Preowned department were very professional and absolutely no pressure salesmen. No added fees, no xx and that includes the Finance guy that closes the paperwork ( mine was a cash deal). I was convinced before finding this dealer that all car dealers were alike. These people proved that perception wrong! So refreshing to know that there are still some good, honest folks out there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Truck repair

I told Jeff my problems, pd 186.00 to check my problems out, promised it would take a couple of days,a week later I rec?d a call stating my truck was ready, after paying for the charges of an addl $865.00, got in my truck, cranked up, and the exact same issues were still there. Needless to say I and my wife was very, very disappointed, not to mention upset. As of today, I?m still w/o transportation and they would not even offer or allow him a loner.

1.0

Truck repair

I told Jeff my problems, pd 186.00 to check my problems out, promised it would take a couple of days,a week later I rec?d a call stating my truck was ready, after paying for the charges of an addl $865.00, got in my truck, cranked up, and the exact same issues were still there. Needless to say I and my wife was very, very disappointed, not to mention upset. As of today, I?m still w/o transportation and they would not even offer or allow him a loner.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2.0

Truck

There is a problem with friendship and nothing details about why it cause. And they didn?t check everything after I paid $165. Also don?t wash the vehicle.

2.0

Truck

There is a problem with friendship and nothing details about why it cause. And they didn?t check everything after I paid $165. Also don?t wash the vehicle.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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4.0

Chuck Fairbanks Dealership

Jeff the service person was very helpful when I brought my car in to get service. Very helpful and knowledgeable.

4.0

Chuck Fairbanks Dealership

Jeff the service person was very helpful when I brought my car in to get service. Very helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Student

Fantastic customer service. The waiting area is clean and personnel very friendly.

5.0

Student

Fantastic customer service. The waiting area is clean and personnel very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Worst experience ever.

Worst experience ever. Oil change took 5 hours. Had to bring attention to my truck after I notice it sitting in a bay for 1 1/2hour and no tech working on it. I will never seek service from this location. Training is in need at this location. I was told 5 hours later that this location is short staffed. You need to let the customer know this on the front end so they can make a decision if they want to risk staying at your unprepared location or drive alittle further to a location more fit to provide satisfactory customer service. I do not see this location staying open if customers are willing to drive to other locations to feel like a valued customer. You suck chuck Chevrolet in DeSoto, TX

1.0

Worst experience ever.

Worst experience ever. Oil change took 5 hours. Had to bring attention to my truck after I notice it sitting in a bay for 1 1/2hour and no tech working on it. I will never seek service from this location. Training is in need at this location. I was told 5 hours later that this location is short staffed. You need to let the customer know this on the front end so they can make a decision if they want to risk staying at your unprepared location or drive alittle further to a location more fit to provide satisfactory customer service. I do not see this location staying open if customers are willing to drive to other locations to feel like a valued customer. You suck chuck Chevrolet in DeSoto, TX

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Location need training

Worst experience ever. Went to this location for a oil change and I was at this location for 5 hours. Later informed this location is short staffed and that was the reason. You knew you was short staffed when you told me it will be 2 hours to complete the oil change. I will never seek service from this location because this location is like a box of chocolates; you never know what you are going to get. Good luck with having a successful year with such a poor team in place; first step need more techs would help. Happy New Years

1.0

Location need training

Worst experience ever. Went to this location for a oil change and I was at this location for 5 hours. Later informed this location is short staffed and that was the reason. You knew you was short staffed when you told me it will be 2 hours to complete the oil change. I will never seek service from this location because this location is like a box of chocolates; you never know what you are going to get. Good luck with having a successful year with such a poor team in place; first step need more techs would help. Happy New Years

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

WORST EXPERIENCE BY FAR

Worst experience ever. They refused service after keeping my car for over a month. No communication at all. No apology for inconveniencing me nor wasting my time. No explanation as to why. I honestly thought i was making the right decision choosing this location but i am highly disappointed with their whole process of handling my car.

1.0

WORST EXPERIENCE BY FAR

Worst experience ever. They refused service after keeping my car for over a month. No communication at all. No apology for inconveniencing me nor wasting my time. No explanation as to why. I honestly thought i was making the right decision choosing this location but i am highly disappointed with their whole process of handling my car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sorry to hear about your experience. What vehicle did you have in our dealership? Was it in for service or body repair?

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