Chuck Fairbanks Chevrolet

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Reviews

Average Ratings

3.0
8 lifetime reviews.
  • GREAT SERVICE

    I bought my 2014 Chevrolet last year. I have never had such good service or friendly people helping me. I would recommend this dealer to anyone th...

    Dealer Response

    Thank you Jackie for taking the time to review our dealership. We are so happy to hear that you had a great experience buying your 2014 Chevy. Enj...


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    I bought my 2014 Chevrolet last year. I have never had such good service or friendly people helping me. I would recommend this dealer to anyone that is ready to buy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jackie for taking the time to review our dealership. We are so happy to hear that you had a great experience buying your 2014 Chevy. Enjoy it and let us know if we can help you with anything else. Thank you again for your business.


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  • Worst Repair ever.After 3 wks no diagnosis

    Was told they use only new parts but dealer invoice shows while repairing 2 recalled parts and while yet still under dealer use rebuilt parts that...

    Dealer Response

    Thank you for taking the time to review our dealership. We are so sorry to hear you had a bad experience. Our management team has since changed an...


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    Was told they use only new parts but dealer invoice shows while repairing 2 recalled parts and while yet still under dealer use rebuilt parts that later failed causing the same problem occur 3 times. After giving up on solving the problem dealer called GM and then decided 2 days later they knew a solution. Dealer claims if the wiring problem persists they will not be responsible because transmission repairs were done by another source. however it was not the transmission we placed in the shop.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership. We are so sorry to hear you had a bad experience. Our management team has since changed and we would love it if you would give us another opportunity. Please let us know if we can do anything else to help you in the future.


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  • No Reply from Dealer

    I never received a reply to my inquiry, so I cannot give much of a review other than overall it was poor.

    Dealer Response

    We are so sorry to hear about your experience. We have since had a management change so this should not be an issue moving forward. We hope you wi...


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    I never received a reply to my inquiry, so I cannot give much of a review other than overall it was poor.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so sorry to hear about your experience. We have since had a management change so this should not be an issue moving forward. We hope you will give us another opportunity to earn your business but please let us know if we can do anything else for you in the meantime.


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  • Worst car buying experience ever.

    Absolutely the worst customer service after the sale ever! From the front desk to the service department. I used Jeff Sorrells as well and he has ...

    Dealer Response

    Thank you Anthony for taking the time to review our dealership. We are so sorry to hear about your experience but can assure you that we have had ...


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    Absolutely the worst customer service after the sale ever! From the front desk to the service department. I used Jeff Sorrells as well and he has not kept one promise regarding minor fixes he said he would take care of. Literally, over 20 plus emails and as many phone calls. 4000 characters is not enough to explain the whole situation but I have ask this dealership to remove all of my contact information and to never contact me again. I have made 3 truck purchases since Chuck Fairbanks and have exceptional service with all three.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you Anthony for taking the time to review our dealership. We are so sorry to hear about your experience but can assure you that we have had a management change and experiences like this are not tolerated here at Chuck Fairbanks. Please let us know if we can do anything else for you. If not, we hope you will give us another opportunity to impress you in the future. Thank you again for your business.


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  • Great Experience, glad I went to Chuck Fairbanks

    I used Jeff Sorrells to purchase a 2014 Chevy Silverado crew cab. He was extremely helpful and gave me a great deal on my trade in. He was great t...

    Dealer Response

    Thank you Kris for taking the time to review our dealership. We are so happy to hear that you had a great experience buying your 2014 Chevy. Enjoy...


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    I used Jeff Sorrells to purchase a 2014 Chevy Silverado crew cab. He was extremely helpful and gave me a great deal on my trade in. He was great to work with, got me the truck I wanted for what I wanted to pay , and was very helpful.getting a spray in bedliner and running boards installed, I would highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Kris for taking the time to review our dealership. We are so happy to hear that you had a great experience buying your 2014 Chevy. Enjoy it and let us know if we can help you with anything else. Thank you again for your business.


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  • Aweful

    This place is so behind. They don't know how people use technology. Their management is rude - Butch. I wouldn't send anyone to this place!

    Dealer Response

    Thank you for taking the time to review our dealership. We are so sorry to hear you had a bad experience. Our management team has since changed an...


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    This place is so behind. They don't know how people use technology. Their management is rude - Butch. I wouldn't send anyone to this place!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership. We are so sorry to hear you had a bad experience. Our management team has since changed and we would love it if you would give us another opportunity. Please let us know if we can do anything else to help you in the future.


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  • Very easy transaction.

    Easiest used car purchase ever. Scott Musselwhite of Fairbank's internet sales made it simple and easy with no pressure. Car was just as depicted ...

    Dealer Response

    Thank you Gwyneth for taking the time to review our dealership. We are so happy to hear that you had a great experience with Scott when buying you...


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    Easiest used car purchase ever. Scott Musselwhite of Fairbank's internet sales made it simple and easy with no pressure. Car was just as depicted on the internet. Made a difference in whether we left with our "new" used car or just left. Thanks Scot and Fairbanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Gwyneth for taking the time to review our dealership. We are so happy to hear that you had a great experience with Scott when buying your used vehicle. Enjoy it and let us know if we can help you with anything else. Thank you again for your business.


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  • No complaints here

    Car they advertised was in stock, and was better than advertised. Friendly employees -- courteous, knowledgeable, patient, without any pressure to...

    Dealer Response

    Thank you for taking the time to review our dealership. We are so happy to hear that you had a great experience buying your new car. Enjoy it and ...


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    Car they advertised was in stock, and was better than advertised. Friendly employees -- courteous, knowledgeable, patient, without any pressure to purchase. What more can you ask for?

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership. We are so happy to hear that you had a great experience buying your new car. Enjoy it and let us know if we can help you with anything else. Thank you again for your business.


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