Coachella Valley Volkswagen

I have done business with CVVW several times now and have ALWAYS had a great experience. They are under new management and the place has a energetic and... professional feel about it. They were polite, attentive, and they offer some of the best prices for regular maintenance service in the area. TWO thumbs up!!

Awful... just awful. Made appointment through the Costco Membership program. All I wanted to do was purchase a Beetle Convertible and trade-in my car.... What a terrible experience with these people! They gave me these worksheets - first one was approximately $3,000 below on my trade-in; - I kept asking for my car keys back and they wouldn't return them to me, but kept giving me all of these worksheets to approve. One worksheet had an extra cost under "Accessory," which was in the amount of $2,995 for an "ETCH" package . Told them that I did not want this package. (Come to find out you can purchase an ETCH kit on Amazon for $17.95). They tried charging me for a "Doc Fee of $80, then another "Fee" in the amount of $427. I finally got my keys back and left. They kept trying to get my social security number and other personal information even though I was paying cash. Sales people and manager are very shady. I have never reviewed a business, but this one, I sent complaints to everyone I could think of, including the District Attorney for Riverside County and to the Attorney General of California.

Jose has been very helpful on internet sales. We are working on a deal. Plan on coming down to Los Angels to buy the car

The service dept is very helpful especially Anthony and George. They know the car problems in and out and make sure everything done by service dept is... up to the mark. Thank you guys¿

The staff/sales team was great - we worked with Alex and he was super helpful and knowledgeable. They had a ton of inventory to choose from too.

CAR TOWED TO DEALERSHIP AFTER HOURS ON A SUNDAY. SALES MANAGER HAPPENED TO BE IN AREA AND WAS EXTREMELY HELPFUL IN WRITING NOTE TO SERVICE AND TAKING... CHARGE. SERVICE DEPT WAS VERY HELPFUL AND RAN TESTS ON MY CAR AND REPLACED BATTERY. ALSO CHECKED TIRES, ETC. AND NOTED DIFFERENCE IN AIR PRESSURE FROM SERVICE AT ANOTHER DEALERSHIP 10 DAYS PRIOR. TRANSPORTATION PICK-UP AT MY HOME SO THAT I COULD PICKUP MY CAR. POLITE, ACCOMMODATING, AND VERY HELPFUL AND INFORMATIVE EXPERIENCE. THANK YOU.

Having the car serviced there was a pleasant experience. The service advisors (Adrian, George) are knowledgeable, kind and accommodating. In fact all... my warranty service happened here, even the replacement of a window regulator under warranty when the car was 36 miles past the limit. They walked the extra mile and asked for VW permission to do it. Great place. Keep up the good job.

wonderful George and Robert are great would go back there again

Took my car there for a service appointment and I was amazed by the outstanding customer service.

This is the second time I have used Coachella Valley Volkswagen. Both times they have gone above and beyond to do a great job! I also bought my car from... them. Single woman by myself and it went so smoothly!