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Park Place Motorcars, a Dallas Mercedes-Benz Dealer

Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Park Place Motorcars, a Dallas Mercedes-Benz Dealer Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2003

For an award-winning ownership experience combined with an outstanding selection of new and used Mercedes-Benz cars and

...

SUVs, Park Place Motorcars, located in Dallas, is your perfect choice. We've been honored with Mercedes-Benz Best of the Best and Mercedes-Benz Master awards, as well as recognition by Texas owners as the #1 Mercedes-Benz dealership in the state for vehicle sales and service since 1995. Park Place Motorcars in Dallas has earned the trust of customers in and around the entire DFW Metroplex. Over the past 25 years Park Place Motorcars has been serving the Dallas Forth Worth area.

"Your Dream Car Come True Place. Your Place for Sophisticated Luxury. Park Place."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2224 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 13, 2018

    The entire review online, discussion via phone and purchase was within 24 hours - easiest purchase of a used vehicle I have ever made and the entire operation... of this dealership regarding review, discussion and purchase is like a moving clock in perfection.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 4.6 out of 5
    November 12, 2018

    We had a great experience in leasing another MB with Rola Belew. He was professional and courteous. Rola took us through the process and helped in getting... the new vehicle set up for our use, reviewed the paper work thoroughly and made the experience easy.

    5.0 out of 5
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    3.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rola' Belew

    Pre-Owned Sales Experience Manager

    (5.0) 46 reviews

  • January 15, 2018

    David Ward is outstanding and was a real gentleman to my wife and I. We will be glad to tell our friends and family about our experience.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 12, 2018

    The whole process from initial contact to look at the car to making the purchase was a very pleasant experience. Everything was first class and exceeded... my expectations

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith Beitter

    Sales Manager

    (5.0) 54 reviews

    Tanner Harrington

    Sales Experience Manager

    NOT RATED

  • 5.0 out of 5
    November 12, 2018

    We left Park Place dealership with our beautiful Mercedes taking about how easy the buying experience was. No pressure and straight forward. Off course... this was because our salesman Craig Best made it so easy. Craig Best made the experience of buying a car really pleasant. I felt more like he was advicing and guiding me on my behalf. So thank you Craig, I will have to come back for that GTS.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Craig Best

    Pre-Owned Sales Experience Manager

    (4.8) 20 reviews

  • 5.0 out of 5
    November 7, 2018

    excellent service, great sales person who had knowledge of the car. He handled the trade in properly and was all around excellent. Dealership was... spotless and very comfortable.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wade Days

    Sales Experience Manager

    (5.0) 111 reviews

  • 5.0 out of 5
    November 5, 2018

    Aaron Fisk did what he said he would do before I met him in person. He arranged all the details of my purchase and trade in, so when I got there, I essentially... dropped off my old vehicle and picked up my new one without trouble. I drove away in the Porsche of my dreams. Everyone I met or had contact with at Park Place Porsche were pleasant, professional and straightforward in presentation. A great experience and a great car!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    November 3, 2018

    Hello, I???m very disappointed in the Mercedes Benz Service Department on Lemmon Ave in Dallas, TX. I???ve driven a Mercedes since I was 25 years old... and never have I experienced such disappointing customer service. I took my car to Mercedes Benz because the radio and navigation dash monitor was not working. I told Drew Parker, service adviser, and advised him the day-time running light was out. I told him, it must be a fuse. He calls to tell me, I needed a new battery and an alternator. Well, I just had a brand new battery installed two days before. I had the alternator checked twice and the starter. Both times, I was told your alternator and starter are fine you only needed a battery. So, as previously stated I had a battery installed. I told Drew, I JUST HAD A NEW BATTERY INSTALLED, but he insisted. I ASKED HIM VERBATIM, you are telling me, I need ANOTHER battery and alternator? He said, yes, this is why your dash items are not working. I said, no???check again, it???s a fuse. I don???t need either. He said, no, you need both and the dash items will work. I told him to install my battery and I???d come pick up my car. He said, well it will die out again because you need an alternator. I pick up my car he said, everything else is working. I asked, ???Are you sure???? he said, ???Yes, I just went in the back and the air was blowing cool.??? I asked, ???did the navigation dash pop up, he said, yes??? They drive my car around, I ask him again, before I walk out. Everything is working, ???he said YES.??? We both walk out to my car and he said, oh you are right, its not working. Now, keep in mind he just told me ???the air was blowing cool.??? He then says, let me walk back to the service dept. He comes back and says, oh it because you need an alternator. Then, I notice, my lights not fixed. He said, oh, I???m sorry. I take my car, have an alternator installed, the same problems still exist. I take my car back to Drew, he tells me, ???you need an alternator??? ABSOLUTELY NOT! I had one installed. Drew: ???When???? Me: ???As soon as I picked it up from you??? Drew: ???Well let me give you a call back.??? Drew calls me back, you need a ???fuse??? ???. Me: ???Oh really???? I told you this from the beginning. Now, he???s telling me I also need a fan and a fan motor. I go to Mercedes speak with a very nice assistant manager on a Saturday. I told him, I???ve been there twice and Drew has failed to get my light replaced, I tell him my long story and he was very helpful and told me he???d get my car fixed, not to worry. Well, once they called and told us we needed the blow fan motor and fan we asked for a manager because we can not keep guessing and fixing things that don???t need to be fixed. I never needed an alternator. The numbers were fine. But, I replaced it. They tell me I needed a battery when the one I had was brand new. And $1600 later, the problem is still not fixed. We came IN PERSON to Mercedes to speak with a manager and waited from 10:45p to 1:15p for no one to come out and address us. The assistant manager told my husband the manager would speak to him, once he finished with the customer he was with. Hours later they tell him he???s in a meeting, only because he inquired about the hours that had passed. We???ve left voicemails, and no one has called back to answer address these issues. I???ve taken off work, he???s taken off work. The issue is still open. I called today and left a message with the service manager, I have not gotten a response. I work in the school system and I can???t keep taking off just to drive down to Mercedes and not have resolution.

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    2.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Morris

    General Manager

    NOT RATED

  • 5.0 out of 5
    November 2, 2018

    Me David Ward is The Excellence that represents Mercedes-Benz on Lemmon Ave, Dallas Texas. Please give him a call!! I have a collection of Smart Cars that... he chose and only took about 1 day. What an I say "Excellence AT It's BEST. Now I am shopping for a Land Rover and he can do that too!! My SUPERMAN!!!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Ward

    Pre-Owned Sales Experience Manager

    (5.0) 52 reviews

  • 5.0 out of 5
    November 2, 2018

    At a very stressful time in our lives Brad Sheridan and Eric Johnson have made purchasing the right new Mercedes a pleasure with honest, great explanations,... demonstrations, and hard work to achieve our particular goals. First class personalized experiences at all times have made us repeat customers for several family generations.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brad Sheridan

    Sales Experience Manager

    (5.0) 38 reviews

    Eric Johnson

    Sales Experience Manager

    (5.0) 7 reviews

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