Park Place Motorcars, a Dallas Mercedes-Benz Dealer

New 866-567-2717 Dealer Website
Used 866-323-2012 Email Dealer
Service 888-495-7090

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.3
Average based on 33 reviews
  • These guys are different!

    I actually bought a used M3 from these guys 6 years ago and they gave me more for my trade than I wanted! So I went back when I was interested in...


    Show Full Review

    I actually bought a used M3 from these guys 6 years ago and they gave me more for my trade than I wanted! So I went back when I was interested in a CPO GL450. Bobby Vance sold me a perfect GL at a super price. I met some of the managers and other sales guys, one I actually knew already, and they were all just super nice. Sure they are there to make money, but you wouldn't know it....they really seem to care and realize a car deal can be "win-win"! Not to knock anyone but the guys in MBPlano just were not the same. I drove a little farther but I am a happy customer.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2017 C 450 Mercedes was involved in an accident

    AS of today our C 450 AMG Mercedes has been at Park Place body shop for well over 5 weeks today... there is a part that is needed to make the repa...


    Show Full Review

    AS of today our C 450 AMG Mercedes has been at Park Place body shop for well over 5 weeks today... there is a part that is needed to make the repair and we are being told that Germany doesn't have one and not sure when one will be available. We are told this repair could go as long as 2 plus months Plus the 5 weeks they have already had the car. This is the 4th Vehicle we have purchased from Park Place and very well could be the last one... During this time NO loaner car are assistance of any kind has been offered. We decided today to call the customer service folks and file a formal complaint. Within 10 minutes a car was being delivered to our home. For the life of me I am not sure why it took these measures to get a car from these folks. After all the repair bill is only approximately $20,000.00 so there probably isn't enough profit here to offer a loaner in the very beginning??I like the folks at Park Place but this has been a huge disappointment and not sure I could recommend buying a vehicle If it cant be repaired In a timely fashion...

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Car repair

    I was called to set appt for defect in my lights and electrical system on my mercedes. When they checkef car, they told me no problem could be fou...


    Show Full Review

    I was called to set appt for defect in my lights and electrical system on my mercedes. When they checkef car, they told me no problem could be found. My light bulbs go out constantly. Can't get the license plate light on right side to work and the wires for the park lights are all burned and stripped so they does not work. Also purchased parts and they didn't last 6 months.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • GREAT Dealership Great Staff

    Just bought a used Porsche Macan from Park Place. Worked with the Chrristian on my purchase, incredibly trustworthy and will buy my next Porsche f...


    Show Full Review

    Just bought a used Porsche Macan from Park Place. Worked with the Chrristian on my purchase, incredibly trustworthy and will buy my next Porsche from him. Car was delivered to Albuquerque and the transaction was done online (I had to rely on pictures and his word, again car was delivered EXACTLY as he described it). I would definitely recommend this dealership to anybody looking for a used Porsche. The online transaction was effortless!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Beware!

    Leased a new 2015 GL450 from Park Place last year. Vehicle is advertised as a "luxury SUV". We've had the vehicle back to the dealership repeatedl...


    Show Full Review

    Leased a new 2015 GL450 from Park Place last year. Vehicle is advertised as a "luxury SUV". We've had the vehicle back to the dealership repeatedly for airbag system warnings, electrical/software problems, etc. Tried to resolve our frustration with the GM Robert Morris and Service Director Shane Hazelwood without success. I was hopeful that they truly cared about their customer and wanted to ensure my satisfaction. My experience with this dealership and their product insures that I will shop elsewhere!

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Bad Service Experience

    I have had some really bad luck with tires and the pot holes in Dallas. I had to have my CLS towed to Park Place because I was driving on the temp...

    Dealer Response

    James, We apologize for the issue we encountered with the Dealer Tire warranty that you purchased for your tires. The warranty states that if tw...


    Show Full Review

    I have had some really bad luck with tires and the pot holes in Dallas. I had to have my CLS towed to Park Place because I was driving on the temporary spare which I had just blown with a pot hole. I purchased four new tires after finding out two additional tires were in need of replacement. I was told that the tires came with a complementary road hazard warranty that would replace the tires during the first 12 months at no cost other than labor and tax. When I picked up my car I discovered a charge for an alignment that was never discussed with me. When I pointed this out to the advisor I was told that we had discussed it. I find that difficult since the final bill was higher than the estimate I was give over the phone by that amount. When I arrived at work I walked around the car and discovered that the cap was missing from one of the tires. The advisor told me I could bring the car back or they would mail it to me. I asked that it be mailed and it has never arrived. Well the bad luck with the pot holes continued and about two weeks later both front tires were damaged and required replacement. I returned to the dealership and true to what I had been told I paid the labor and tax and was on my way. With the CAP that never arrived. It is now two weeks later and the cloud is still hanging over me and the two front tires require replacing again. I went to the dealership five days ago on a Friday and requested the replacement of the tires. I received a call from the advisor informing me that there was an issue with the warranty. According to the advisor since I had purchased a wheel and tire policy from the another dealership when I purchased the car the road hazard that came with the tires would not be honored. In my opinion the policy I purchased separately was for the tires that came with the car not any tires purchased at a later date. I asked the advisor to talk to a Service Manager. I was given a loaner car for the weekend and was told they needed to talk with the tire manager on Monday. It is now six days since the request was made to replace the tires and the dealership has not resolved the issue with the warranty. I am still driving the loaner car so at least I have transportation. The service advisor had called me every day to provide an update. However today he texted me instead of calling, this makes me think they avoiding me. I want the dealership to honor what I was sold and find it difficult that a dealership the size of Park Place cannot force their vendor to honor the warranty that came with the tires. I would never use this dealer for service again if it were not that my only option is to drive to Fort Worth.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, We apologize for the issue we encountered with the Dealer Tire warranty that you purchased for your tires. The warranty states that if two policies are in effect, DealerTire will only match the other company's policy. We apologize for the inconvenience, and understand your frustration at the length of time needed to resolve the issue. We will keep you updated as to the status of the tire replacement.


    Hide Full Review
  • My best car buying experience ever!

    The 2010 Boxster was my 6th Porsche purchase, the 1st from Park Place, and the buying experience was excellent in every regard. The right car, at ...

    Dealer Response

    We strive to make the car-buying process enjoyable and simple, no matter where you're located. We are pleased that you experienced the Park Place...


    Show Full Review

    The 2010 Boxster was my 6th Porsche purchase, the 1st from Park Place, and the buying experience was excellent in every regard. The right car, at the right price, effortless paperwork process, and very responsive customer service. I would not hesitate to buy a car from this dealer again.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We strive to make the car-buying process enjoyable and simple, no matter where you're located. We are pleased that you experienced the Park Place commitment to exceptional client care when you purchased your 2010 Porsche Boxster. Enjoy your vehicle!


    Hide Full Review
  • Great customer service

    My experience was unique I wasn't able to buy the car I wanted because it sold before I could make a deal. Shilo was great to work with, she provi...


    Show Full Review

    My experience was unique I wasn't able to buy the car I wanted because it sold before I could make a deal. Shilo was great to work with, she provided all the information I requested in a timely fashion and answered all my questions honestly. How unusual is that? I would not hesitate to do business with this company and hope I can in the future.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • GREAT PEOPLE

    bought a 2006 gs300 from Porsche park place, outstanding customer service, sales man (John) amazingly nice and easy to work with, buying process w...


    Show Full Review

    bought a 2006 gs300 from Porsche park place, outstanding customer service, sales man (John) amazingly nice and easy to work with, buying process was easy with (Patrick) worked out a great deal with these 2 gentlemen, I am more than satisfied with the car, and with it's price. I am higly reccomending these people to family and friends.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Pre Owned MB E63 purchase

    What an incredibly smooth and easy transaction. I found the car the day after it was listed on Cars.com and reached out to their online group. How...


    Show Full Review

    What an incredibly smooth and easy transaction. I found the car the day after it was listed on Cars.com and reached out to their online group. However, due a combination of impatience on my side and the fact that I have had several E63 wagons "slip away" after seeing the actively listed, I called the dealership first thing in the morning and got connected with James Wood. James was an absolute pleasure to deal with and made the whole transaction very quick and easy. The papers for the car were sent to me overnight via FedEx (on a Saturday) with prepaid FedEx envelope for easy return. The dealership received the papers back Wednesday morning and the car was on a truck heading my way by Wednesday afternoon... using a local carrier that Park Place recommended which offered extremely competitive rates (and made my day a lot easier). Through-out the process the communication was first rate. Also, even though I called the dealership, the online enquiry was responded to within a few business hours of me enquiring (via Cars.com). Overall the buying experience was seamless and I commend James and the Park Place team for a transaction well done.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review