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Acura of Johnston

(1,348 reviews)
Visit Acura of Johnston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–4:30pm
Tuesday 9:00am–7:00pm 7:00am–4:30pm
Wednesday 9:00am–7:00pm 7:00am–4:30pm
Thursday 9:00am–7:00pm 7:00am–4:30pm
Friday 9:00am–7:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (515) 446-7004 (515) 446-7004
Used (877) 290-8510 (877) 290-8510
Service (877) 290-8506 (877) 290-8506

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Johnston from DealerRater.

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Excellent

Always excellent! Who can ask for and receive more? Best possible! Glad so close by! Bar set very highly for any future event! Your box doesnt count words well/glad you are in service biz instead of actuarial biz!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Need ride to post-surgery physical therapy

I am a handicapped person, presently unable to drive. I had a medical appointment in less than 24 hours, when I discovered my battery was dead. My car is equipped to handle my physical needs. I spoke to Jeremy, who arranged to have my SUV taken into their shop the next morning. The battery could not be re-charged. A new battery was installed. Two Acura of Johnston men drove my SUV and another vehicle to my house just in time for my driver to get me to my appointment. Could not have gone smoother! ....Thank you, Jeremy, and those two guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Oil change and tire rotation

Took vehicle in for oil change and was done promptly. Also rotated the tires and washed the car. Dealership is well maintained and very clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change was a snap!

Came in for an oil change and no appointment necessary. Can’t get any easier than that! Staff was friendly and there was no waiting at all. Dropped it off and picked it up after work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick and easy

QuIck and easy process. I had already had warranty work done on vehicle in the past so I was aware of the process for service work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly and quality service

Friendly customer service, quality service and ease of scheduling make Acura of Johnston an excellent choice. The service representatives took the time to discuss the services to be performed and called when my vehicle was ready. They listened and asked if I had questions before they performed their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Where Express Service truly is Express Service

We have experience with many other dealerships, and this is the one place where you really can show up for an express oil change and be done in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Problem at Fair Time

I was in town for the fair and my RDX wouldn’t start. The service department agreed to check out the car when I could get it in. It just needed a new battery, but they handled my problem efficiently and got me back on track for my weekend with renewed confidence in my vehicle. I highly recommend this dealer and service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent

Always have experienced great service. Always have experienced great service. Always have experienced great service. Always have experienced great service. Always have experienced great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent Service

Matt got my car in right away on a Saturday without an appointment and I was very pleased with the service I received on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.