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Reviews

Average Ratings

4.8
840 lifetime reviews. Includes reviews of Cowboy Toyota and Scion from DealerRater.com
  • Cowboy Toyota

    I had a wonderful experience buying my car today from Cowboy Toyota. I had requested information from their internet sales department. Adam McLou...


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    I had a wonderful experience buying my car today from Cowboy Toyota. I had requested information from their internet sales department. Adam McLoughlin immediately called me and said he wanted to earn my business and would help me find the car I wanted. He sent me some quotes and followed up with every question I had. I finally asked for a drive out price and he sent that. Other dealers would not do that. I made an appt. to see Adam and everything he quoted in the emails he honored when I got there. He explained everything to me and was always very honest and upfront. I truly trusted him and decided to buy the car from him. I left a very happy customer and would recommend Adam and Cowboy Toyota!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Shelly always takes great care!
    February 17, 2017

    Shelly Jackowski always gives us great service! I highly recommend the service department at Cowboy Toyota, more especially Shelly Jackowski!Than...


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    Shelly Jackowski always gives us great service! I highly recommend the service department at Cowboy Toyota, more especially Shelly Jackowski!Thank you again Shelly Jackowski!

    Does recommend this dealer

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  • PURCHASE AND SERVICE
    February 16, 2017

    First,we purchased our 2104 FJ Cruiser from Cowboy Toyota in November 2015. The experience was undeniably EXCELLENT. Such an easy purchase and t...


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    First,we purchased our 2104 FJ Cruiser from Cowboy Toyota in November 2015. The experience was undeniably EXCELLENT. Such an easy purchase and transaction. The sales person was one the best I have ever dealt with. Second, we try to maintain our cars and service them when recommended. We live in the Bedford area so driving to Cowboy Toyota was a little difficult for us. So our first oil change and tire rotation we went to the Hurst Toyota Dealership. HUGE MISTAKE!. The service was so rude and pretty sure they didn't even do the tire rotation, service manager said prove it! So needless to say we went back to Cowboy Toyota for service. I CANNOT tell you enough what an EXCELLENT SERVICE DEPARTMENT they have. Shelley is one the best service managers I have ever dealt with. Our FJ is still under warranty and we had an issue with our radio. Shelly was straight up honest with us. She placed the order for our new radio and said it might not be in for 2 weeks. WE were OK with that--HONESTY!. It came in in 3 days!, Then she said they were so busy it might be about 4 days before they could get it out. WE were OK with that--HONESTY! It was done the next day. COULDN'T BE HAPPIER! Cons: There is a lot of construction going on around this dealership. However, don't let that detour you from using them!. I would rather battle the construction and drive 40 miles out of my way to have someone be honest with me than to tell me PROVE WE DIDN'T DO THE WORK!. Pros: COWBOY TOYOTA IS OUR GO TO DEALRSHIP! Also after the purchase of our vehicle we sent pizza to sales department for their excellent service.

    Does recommend this dealer
    Came in for service or repair

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  • My customer care person
    February 16, 2017

    I know I can count on Cowboy Toyota service center. Shelly is my person that I can count on every time I take my truck for service. She is a ver...


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    I know I can count on Cowboy Toyota service center. Shelly is my person that I can count on every time I take my truck for service. She is a very quality and honest person. Thank you Cowboy Toyota and Shelly for taking care of me.

    Does recommend this dealer
    Came in for service or repair

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  • Excellant sales and follow up
    February 3, 2017

    After talking to James on the phone we set an appointment. I needed to get into a car and the best time for me was his day off and he was there. H...


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    After talking to James on the phone we set an appointment. I needed to get into a car and the best time for me was his day off and he was there. He knew what I needed from my internet search and was ready when I got there. He made what I consider a tedious task very pleasant.

    Does recommend this dealer

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  • Great Service, Awesome Service Manager
    February 3, 2017

    First time I have ever taken my FJ in for a non-routine service issue. I had a little grinding noise coming from the front. Shelly Jackowski; Serv...


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    First time I have ever taken my FJ in for a non-routine service issue. I had a little grinding noise coming from the front. Shelly Jackowski; Service Manager, and her team correctly diagnosed the issue and took care of the repairs. But the Big Plus was that Shelly was able to determine which repairs were covered by warranty and get the warranty company to approve those repairs. Many times that process can be slow and arduous. Not so in this case. Even if you didn't buy your Toyota from this dealership (Cowboy Toyota), you should most definitely have it serviced here.

    Does recommend this dealer
    Came in for service or repair

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  • Good Service
    January 13, 2017

    The oil change went well. The service was performed promptly. The service agent came and spoke to me about additional services that can be perfor...


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    The oil change went well. The service was performed promptly. The service agent came and spoke to me about additional services that can be performed on the vehicle. Was very happy that car was washed.

    Does recommend this dealer
    Came in for service or repair

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  • SUPER NICE and helpful Service Department!
    January 1, 2017

    I was considering purchasing a used Tundra from a non-Toyota Dealer, and I wanted a pre-purchase inspection. After searching for options, I chose ...


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    I was considering purchasing a used Tundra from a non-Toyota Dealer, and I wanted a pre-purchase inspection. After searching for options, I chose Cowboy Toyota over a closer Toyota Dealership, simply because their online reviews were considerably better. Shortly after arriving at the Service Department, a female Service Advisor walked out to the truck I'd brought for inspection, and she immediately began to point out issues with the truck. By chance, a veteran mechanic was walking by us and took the time to answer our questions. He then looked under the hood and crawled underneath the truck with his flashlight, noting several serious problems where an attempt had been made to conceal them. Not only did they strongly recommend that I not purchase the truck, they wouldn't even accept any payment for their time or effort. That kind of kindness and customer service are unfortunately rare these days, especially in the car business. These people were super nice, and certainly lived up to their great reputation. I would gladly do business with them in the future!

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service
    December 8, 2016

    Walked in with a couple of friends from work to check out some cars. We were met by a gentleman by the name Munyaradzi Mugomeza. This guy had a hu...


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    Walked in with a couple of friends from work to check out some cars. We were met by a gentleman by the name Munyaradzi Mugomeza. This guy had a huge smile that could warm up this cold Dallas morning. Long story short. I walked out with a 2017 Toyota Camry LE. Wow. Great job man.

    Does recommend this dealer

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  • Friendly and Efficient Service
    December 6, 2016

    I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providin...


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    I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing any applicable discounts for service. They provide estimates of cost as well as length of time for service which they amazingly seem to be accurate in practically all predictions..

    Does recommend this dealer
    Came in for service or repair

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