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Reviews

Average Ratings

3.9
153 lifetime reviews. Includes reviews of Sport City Toyota from DealerRater.com
  • Jessica

    Carlos in the service department went above and beyond to assist me!

    Dealer Response

    Thank you Jessica!


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    Carlos in the service department went above and beyond to assist me!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Jessica!


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  • Instant cash offer

    Received a "Instant Cash Offer" from Sport city that is very close to my asking price on Auto Trader. Elsa from Sport City made an appointment for...


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    Received a "Instant Cash Offer" from Sport city that is very close to my asking price on Auto Trader. Elsa from Sport City made an appointment for me to come in and inspect the vehicle. I was told 20 minutes, tops for inspection and offer. 40 Minutes later I received a ridiculous low-ball offer that insulted me greatly. If you're shopping for a car or are looking to trade yours in on something, pass this dealership up. You'll find more integrity in politicians than you will at this place. Sport City uses very deceptive practices and I wouldn't recommend them to ANYONE. They wasted more than an hour of my day and 40 minutes of driving.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Cameron is my Customer Service Rep - he is the best!
    May 2, 2017

    I've been to several dealerships for my service work - Sport City/Cameron is BEST in Dallas! He's always friendly, schedules my appointment and g...


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    I've been to several dealerships for my service work - Sport City/Cameron is BEST in Dallas! He's always friendly, schedules my appointment and gets me in and out SUPER fast!

    Does recommend this dealer
    Came in for service or repair

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  • Not recommended

    I have waited a few weeks before writing this review to let my irritation settle but it hasn't. First off I wanted to get as much accomplished via...

    Dealer Response

    First off Tom let us apologize for this situation. We have had the construction going on for 3 months now and it has affected some of our mainten...


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    I have waited a few weeks before writing this review to let my irritation settle but it hasn't. First off I wanted to get as much accomplished via internet as possible before going to the dealership but the 'internet manager' was completely useless and kept suggesting I come in to talk. We finally went in and things did not improve. Their stock was low to non-existent on our first two color choices and we spent two hours before she was able to find one in our third choice of color. We then spent an hour (they were not very busy) before we got into financing. The finance person then gave us a lecture on 'owner responsibility' when I turned down his offer for an extended warranty. How about some builder responsibly offering a better base warranty! As we were finally leaving four hours after arriving (starting from the internet clearly gave us no time saving), the internet manager told me that the dealership would be sending me a survey and to please mark all the questions as 10s because the dealership was having some customer service problems. Really? She said I could also leave comments. It has been about seven weeks now and I have not gotten the survey. I was looking forward to filling that out. My wife and I both love our Toyotas but this is the second dealership that has let us down. The low marks on the facility was because the urinals in the men's room were out of service during our 4 hour visit.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    First off Tom let us apologize for this situation. We have had the construction going on for 3 months now and it has affected some of our maintenance around the store. I will pass this information along to management and can assure you these types of problems will be corrected.


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  • A+Service
    February 2, 2017

    Great customer service attitude. Staff was not condescending. All my questions were answered to my satisfaction.. Knowledgeable staff. Clean faci...


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    Great customer service attitude. Staff was not condescending. All my questions were answered to my satisfaction.. Knowledgeable staff. Clean facility. Friendly atmosphere. This was a very positive experience

    Does recommend this dealer

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  • Free oil change and 10,000 mile service
    January 27, 2017

    I called on my way to the dealership to get an appointment, and they said to come on in. I needed my 10,000 mile service, which included a free o...


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    I called on my way to the dealership to get an appointment, and they said to come on in. I needed my 10,000 mile service, which included a free oil change. In addition, I asked if I could have the locks adjusted to stay locked when I put the car in park, as opposed to all doors unlocking once in "park". I feel safer in parking lots knowing that my doors are not immediately unlocked once I stop! This was done with no questions! I also was having problems with my navigation system, which was cleared up in no time. I also received a free car wash, which I really needed, due to construction across the street from my house. I was very please with the friendly service of Rhonda and the fact that all the requests I made didn't seem to be out of line to anyone! It all felt like truly helpful, pleasant service!

    Does recommend this dealer
    Came in for service or repair

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  • Very fast and efficient.
    January 24, 2017

    They got to me very quickly, were courteous, and efficient. The car was washed in good condition when they returned it to me. I recommend the ser...


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    They got to me very quickly, were courteous, and efficient. The car was washed in good condition when they returned it to me. I recommend the service highly.

    Does recommend this dealer
    Came in for service or repair

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  • The Best Service In the DFW
    January 19, 2017

    Sports City Toyota has become a legend to my family. It is my belief that this legendary output of services in every aspect of their interactions...


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    Sports City Toyota has become a legend to my family. It is my belief that this legendary output of services in every aspect of their interactions with customers serves one purpose. Sports City Toyota initiates a solid relationship with every contact that is made. After purchasing two vehicles from this business I have no reservations to acknowledge how professional this is and how each representative incorporates the buyer's needs with the franchise mission. My family's first purchase involved a used vehicle in 2013. This used vehicle is still in operation and it is a reliable vehicle for my daughter in college. Our second purchase was for a new Toyota Camry in 2015. Sports City Toyota exudes confidence and this valuable trait has been felt by my family time and time again. I can confidently state that I enjoy making contact with any member of this business. Thank you for exceptional service from all of your sales and maintenance representatives. My family always comment about the comfort and ease of services whenever a problem arises. Thank you for your care and exemplary service. Respectfully, PhD Candidate Collins

    Does recommend this dealer
    Came in for service or repair

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  • Great Service
    January 19, 2017

    All of the essentials were checked, my car was washed and returned to me in a short while. Tires rotated, oil change, fluid, everything. Thank you!


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    All of the essentials were checked, my car was washed and returned to me in a short while. Tires rotated, oil change, fluid, everything. Thank you!

    Does recommend this dealer
    Came in for service or repair

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  • Completely horrible experience. A total let-down!!
    January 16, 2017

    Don't know where to begin.. From the sales dept. to service dept. completely unprofessional environment. Corey Byrd should look at his business de...

    John Eagle Sport City Toyota Scion

    Sir, It is my understanding that you spoke with Mr. Byrd on January 17 regarding this issue. I also understand that an appointment with him in i...


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    Don't know where to begin.. From the sales dept. to service dept. completely unprofessional environment. Corey Byrd should look at his business dealings today! My life has been changed in a bad way by having to deal with employees of this dealership. A master technician of 18 years forgot to put a tie-rod nut on a rack and pinion steering system replacement, and my wheel came off while driving. A rack and pinion didn't need to be replaced, but a recalled power steering pump was the real issue. I was assured by Gary Gray that he would make the problem right by selling me a new car, to only have that vehicle's power steering fail at 70 mph near an icy shoulder. I was overcharged n the dealer incentive and paperwork reflects different prices for the vehicle. I've been given the worst service imaginable from a Toyota dealership after 17 years of driving the brand. I will never purchase or recommend the brand to anyone. Sport City is the worst dealership in the state-needs a managerial overhaul.

    Does not recommend this dealer
    John Eagle Sport City Toyota Scion

    Sir, It is my understanding that you spoke with Mr. Byrd on January 17 regarding this issue. I also understand that an appointment with him in in the process of being set with him. Hopefully, things can be ironed out at that time.


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