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Reviews

Average Ratings

3.7
Average based on 56 reviews.
  • John M

    Great Service! Bought my last two cars at the dealership and everyone is always friendly.

    Dealer Response

    Thank you so much for taking the time to post this great review John. We appreciate it!


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    Great Service! Bought my last two cars at the dealership and everyone is always friendly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to post this great review John. We appreciate it!


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  • Car buying fatigue

    We had previous issues with SPORT CITY TOYOTA's finance department with a used car we had bought. Today we met with GIO the finance manager and he...

    Dealer Response

    Thank you!


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    We had previous issues with SPORT CITY TOYOTA's finance department with a used car we had bought. Today we met with GIO the finance manager and he quickly resolved all issues to our satisfaction. We are happier customers today than our first experience there. So all is much better now.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you!


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  • Car buying fatigue

    Just bought a used car from here and the salesman was fine but when we got to finance the whole experience changed from fine to awful. We got no p...


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    Just bought a used car from here and the salesman was fine but when we got to finance the whole experience changed from fine to awful. We got no papers to take home after the sale but received them in the mail a few days later. The finance person had charged us for everything she could think of. We repeatedly told her WE DO NOT WANT POWER TRAIN WARRANTY but there it was on our paperwork plus did not WANT LIFE AND DISABILITY INSURANCE and again there it was. We were literally ill all weekend after getting this in the mail. We only owed a small balance but after her calculations the cars price doubled. We have held off car buying for years hoping it was not like it used to be but apparently nothing changes in this business. Some very very UNHAPPY CUSTOMERS!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Poor Customer Service

    I purchased a 2016 Toyota Avalon from this dealership on 01-30-16. I was informed that my floor mats were on back order and that they would notify...


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    I purchased a 2016 Toyota Avalon from this dealership on 01-30-16. I was informed that my floor mats were on back order and that they would notify me when they have arrived. When I arrived home I did not even have an owners manual for my vehicle. I have contacted the dealership and in person for the last 2 months and no one have followed up to make sure I had my manual or floor mats. I have since purchased another Toyota but from another dealership because Sport City customer service was that bad.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Sports City Toyota

    Jesus is the used car division was great to work with. Customer service was great. I would recommend them to anyone wanting a great deal on a Toyota.


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    Jesus is the used car division was great to work with. Customer service was great. I would recommend them to anyone wanting a great deal on a Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 4 found this review helpful. Did you?

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  • Purchasing at late evenings

    Mine is a different experience at Sport City Toyota. In Dec' 2014 I went with my 6 months old daughter and wife and purchased a certified SUV from...


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    Mine is a different experience at Sport City Toyota. In Dec' 2014 I went with my 6 months old daughter and wife and purchased a certified SUV from Sport City Toyota, the sales man while negotiating always said value package is included. Not once and he repeatedly said the value package is included in the price and said this is something that I should consider and so I finally agreed and made a deal at $XX, XXXX amount. It got very late when the deal was finalized almost to complete closing time at night and even I wanted to go home as I was having my little daughter in that cold weather(December month). All paper work was completed and I got the car with me. Some time later i.e. after few months one of my colleague wanted to buy Honda CR-V or Toyota Rav 4 so he wanted to know the price and other details of my car. So when I checked the paper work I realized that I was overcharged. I was charged separately for the Value package, I immediately tried to check with my sales person via email and phone call. He said to contact Finance dept., so I called Toyota financial services they could not locate my account, they asked me to call some other office and I tried to reach them no help probably because I got my car refinanced by DCU bank. I called my sales person back then he said I should call Finance dept of the dealership. Since I am not aware of all such things I was trying to reach different people. I tried to reach finance dept via chat and phone calls, no positive response and after few trails I went to dealer ship on a weekend along with my friend and spoke to a person from finance dept. He said he will check my records and came with a document saying yes I was charged separately for Value Package. So I asked for a refund for a mistake that happened. We are all humans we can make mistakes, so I requested him can I get my refund back. He says there is a fees for used cars(this fees is less than value package price). So I asked refund the difference amount, he said let me check what exactly happened and why I was charged like this and he said "I will get back to you on Monday". Days passed weeks passed, no response in the mean time I was trying to reach them via emails and chat conversations from Sport City web portal. There was no response. All I used to get calls for car sales only and not for my issue So again I went with my family to meet the person who checked my account details and who said will get back to me. He checked my account, and said you have your initials on this paper for $XX, XXXX amount. He gave me a photo copy of it and said to keep the photo copy. I was surprised and shocked for his answer. The same person who said "yes the mistake happened and I was over charged" why he was not accepting it, he was the one who said there is separate charge for used car may be he added that and all.. If we go to Walmart, Costco, Kohls or any store even a convenient store guy would also refund the money if there is any mistake that happened for a particular transaction. I wonder why Sport City Finance Dept guy is not willing to refund. I told him that it was his mistake to add money for the value package and it was my mistake to not to check at that time. I checked with my other colleagues at work and they all asked me to write a review so that any customer who does business with SPORT CITY will be more careful and will be even more careful for the purchases made during the late evening to closing time. If I was incorrect, a) the sales person would have right away told me and said value package is separate price, rather he said to contact finance dept b) Finance dept guy would have told me on my first in person visit itself that there was no mistake, rather he said yes there is price charged separately for value package($XXX) and said he will check and get back to me and no response. SO GUYS BE CAREFUL WHEN YOU BUY A VEHICLE AT LATE EVENING!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?

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  • Calvin Brown

    It was an absolute pleasure to deal with a professional such as Calvin Brown. He made buying a new car a pleasurable and peaceful experience..


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    It was an absolute pleasure to deal with a professional such as Calvin Brown. He made buying a new car a pleasurable and peaceful experience..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good Job Woody!

    I pass on my sincere thanks and compliments to Woody Sebastian. I truly appreciate the effort and hard work that Woody put in on our behalf to hel...


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    I pass on my sincere thanks and compliments to Woody Sebastian. I truly appreciate the effort and hard work that Woody put in on our behalf to help us to purchase a car. In addition to being a professional, I believe that he cares about the people he serves! Thanks Woody!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Purchasing a new Toyota

    Calvin and Dee Dee were excellent in providing great customer service. They worked with me to get the best selection of a 2016 Toyota. I followed ...


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    Calvin and Dee Dee were excellent in providing great customer service. They worked with me to get the best selection of a 2016 Toyota. I followed up to get tinting done on the vehicle and they did a good job. The only problem I had was in obtaining the key code for the vehicle - it was not given to me at the time of purchase and I was told another could not be made. However, I never received the one that should have been given to me with the keys at the time of purchase. Overall, Calvin and Dee Dee were helpful and courteous throughout the process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Outstanding

    Was greeted with a smile and everything that I needed was taken care of. I found the right car at the right price and the financing was arranged i...

    Dealer Response

    Thank you so much for taking the time to give us this 5 Star Review. We appreciate it and are so glad you had a great experience with us!


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    Was greeted with a smile and everything that I needed was taken care of. I found the right car at the right price and the financing was arranged in just a few minutes. Would definitely recommend this place to all my family and friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to give us this 5 Star Review. We appreciate it and are so glad you had a great experience with us!


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