AutoNation Chevrolet Pembroke Pines

Reviews

Average Ratings

4.6
415 lifetime reviews.
  • Very clean facilities, nice and welcoming staff

    They were patient with me each time I went back with a question. My sales professional, Emil Pozo was honest and helpful. The finance manager wo...

    Dealer Response

    Marianela, congratulations on your purchase, and thank you for your recommendation of Emil! It is our goal to provide a positive customer experien...


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    They were patient with me each time I went back with a question. My sales professional, Emil Pozo was honest and helpful. The finance manager worked hard to get me a good rate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Marianela, congratulations on your purchase, and thank you for your recommendation of Emil! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!


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  • Worst place to take your car

    Worst place to bring your car service!! They lie to you continuous and the reps can't even keep up with there customers more then once I've been m...


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    Worst place to bring your car service!! They lie to you continuous and the reps can't even keep up with there customers more then once I've been mislead and given wrong enough that was for another customers! The wait times are ridiculous long and the people there are so unprofessional. Please take my advice and take your car somewhere else

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Worst place to take your car

    Worst place to bring your car service!! They lie to you continuous and the reps can't even keep up with there customers more then once I've been m...


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    Worst place to bring your car service!! They lie to you continuous and the reps can't even keep up with there customers more then once I've been mislead and given wrong enough that was for another customers! The wait times are ridiculous long and the people there are so unprofessional. Please take my advice and take your car somewhere else

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Not trust worthy

    Bought an Armada which was missing a headrest. The sales Peron Mel, told me done it was a safety issue they would order me one at no cost. La...


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    Bought an Armada which was missing a headrest. The sales Peron Mel, told me done it was a safety issue they would order me one at no cost. Later when I called back he practically hung up on me telling me he had a customer. This being auto Nation I was expecting they would stand behind their word and they do not. The manager Demitre would not take my call and had another sales person speak to me. End result is when you leave auto Nation they will not fulfill any promises.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • worst customer service

    Worst experience in a dealership in my life. The staff was unresponsive, unfriendly and inconsiderate. I had to sit through numerous hours of th...


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    Worst experience in a dealership in my life. The staff was unresponsive, unfriendly and inconsiderate. I had to sit through numerous hours of the manager's personal loud music playlist. At first it was bearable but, after multiple hours of listening to loud electronic music it gave me a headache. I spoke to the staff about it and they told me they felt the same way. Manager had no regards to staff or clients being made to listen to his own personal loud music. After my purchase, I tried communicating with their financial managers to inform them of a mistake in the lien Application. I left multiple messages and only received a call two weeks later only because I called the general manager. I'm having to take time off my busy schedule to address their mistakes. The car that I bought was used and in good condition. However, the dealership made very little effort to clean the car or detail the car before selling it to me. The sales team didn't care whether I bought the car or not. They seem to be satisfied just collecting their weekly wages as they don't have to sell cars for income. The dealership hides behind the no hassle price and show little effort for customer service.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service

    Prompt and efficient service. Nice to see that Technicians that have worked on the car previously are still there and show customer recognition.


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    Prompt and efficient service. Nice to see that Technicians that have worked on the car previously are still there and show customer recognition.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • excellent

    excellent and proffesional staff im very please tahnk you so much


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    excellent and proffesional staff im very please tahnk you so much

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Pines

    The service was good. I love the fact the waiting room has a coffee machine with different types of coffee.


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    The service was good. I love the fact the waiting room has a coffee machine with different types of coffee.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great team

    The entire staff were very professional and knowledgeable. They explained the process and after the financing was completed, they took the time t...

    Dealer Response

    Thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the fut...


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    The entire staff were very professional and knowledgeable. They explained the process and after the financing was completed, they took the time to show every feature of the car and how it works.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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  • Out or town break down

    We are from Pennsylvania traveling from Miami to Tampa (with a 1 year old) and our Chevy Traverse just stopped acceleratin due to a fuel pump fail...

    Dealer Response

    We appreciate your response, Angela! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the ...


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    We are from Pennsylvania traveling from Miami to Tampa (with a 1 year old) and our Chevy Traverse just stopped acceleratin due to a fuel pump failure. I looked up the nearest chevy dealership and found Auto Nation Chevrolet. They were amazing from start to finish. The manager Rick and the service consultant Richard Hoffman got us in and out in working order as fast as it would take to do an oil change. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your response, Angela! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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