Park Cities Ford Lincoln

Reviews

Average Ratings

3.9
34 lifetime reviews.
  • VERY SATISFIED CUSTOMER!!!!!!!!!!!

    My boyfriend recently purchased his"" 3rd"" vehicle from Park Cities Ford. He was transferred to Washington D.C. and asked that I get his plates...


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    My boyfriend recently purchased his"" 3rd"" vehicle from Park Cities Ford. He was transferred to Washington D.C. and asked that I get his plates when they came in. I called to speak with Keith Burris, the finance director, and asked him for assistance on what I needed to do. Not only did Keith Burris stay in touch with me via email, but he personally overnighted the plates as soon as they were available at the dealership to Washington D.C.. A week later, my boyfriend advised me that some rocks had been thrown onto the side of his NEW truck and he was upset with the nicks they had caused. Again… I called Keith Burris for help. Keith Burris went out of his way to get us some touch up paint and "overnighted" it to Brad!! Keith continues to show what customer service is all about, regardless of what is asked of him. !! I am very grateful for such" GREAT PERSONAL" assistance and would highly recommend Park Cities Ford!!! My boyfriend” LOVES” his Truck and could not be happier with the entire staff. Park Cities Ford is not only professional and on point, but they treat their customers like "family". There is no doubt Park Cities Ford cares about their customers, their needs and satisfaction as a whole.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Drive a Lincoln? See Robert Mahoney!

    Robert Mahoney in the Lincoln Service Department redefined the dealership experience for me. For the past three years he has been my go to guy for...


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    Robert Mahoney in the Lincoln Service Department redefined the dealership experience for me. For the past three years he has been my go to guy for all my Lincoln needs. I cannot recommend Robert and Park Cities Lincoln enough! Thank you for your honesty, friendliness and excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • waste of time

    Want to look at a used truck that was on website to find it was sold it was my first time going there and my last time


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    Want to look at a used truck that was on website to find it was sold it was my first time going there and my last time

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Awesome Car buying experience!!!!

    I finally found the car I wanted for the price range falls in my budget. Alonzo was my salesman. With his great assistance, I was very pleased. ...


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    I finally found the car I wanted for the price range falls in my budget. Alonzo was my salesman. With his great assistance, I was very pleased. While I was waiting, other staffs kept checking on me. So I did not feel left alone. Overall, it was great experience and they gave me the best value on my trade in. Very happy!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    I was looking for a 2016 with low miles. Found one on the internet located at this dealer. We communicated via phone and email. Friendly and very ...


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    I was looking for a 2016 with low miles. Found one on the internet located at this dealer. We communicated via phone and email. Friendly and very helpful. I have not yet purchased a vehicle. Will consider using this dealer due to their professionalism while working my deal.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Joe D'Angelo was great!

    Joe made us feel completely relaxed when my mom and I went to buy a Ford Fusion. We had already had a couple of bad experiences at dealerships so ...


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    Joe made us feel completely relaxed when my mom and I went to buy a Ford Fusion. We had already had a couple of bad experiences at dealerships so we were so thankful to deal with someone who was nice. He didn't try any tricks or anything. He helped us get us the car we wanted and then get out. It was great!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Timed!

    My son and I had an appointment an another dealership that did not go well, so we left still in search of a pre-owned Ford Fusion. We headed towar...


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    My son and I had an appointment an another dealership that did not go well, so we left still in search of a pre-owned Ford Fusion. We headed toward Lemmon avenue and saw Park Cities Ford and gave it a try. We were greeted by Joe D'Angelo and he was excellent from start to finish! I was dreading the long car buying experience and he promised he could have us in and out in 45 minutes. So I tested him and set the timer on my phone! He was so good natured and just had fun with my joke, but truly even with financing the whole experience was done and over in an hour and a half! Record time for me and pleasant all the way around. I also really appreciate the finance department being nice and quick. That's usually the part I dread the most! Best and shortest experience I've ever had purchasing a car! Thank you Joe!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • GREAT BUYING EXPERIENCE

    JOE D'ANGELO, WITH RANDALL REED'S PARK CITIES FORD LINCOLN, WAS EXCELLENT IN CUSTOMER SERVICE AND MADE THE CAR BUYING EXPERIENCE AN UNFORGETTABLE...


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    JOE D'ANGELO, WITH RANDALL REED'S PARK CITIES FORD LINCOLN, WAS EXCELLENT IN CUSTOMER SERVICE AND MADE THE CAR BUYING EXPERIENCE AN UNFORGETTABLE ONE! HE'S PERSONABLE AND VERY PROFESSIONAL! HE'S THE GUY TO GO TO! THANK YOU MR. D'ANGELO!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Repair service

    Purchased a new car from dealer, fond that an exterior part needed to be replaced, a two hour job at most by Ford specifications, was required to ...


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    Purchased a new car from dealer, fond that an exterior part needed to be replaced, a two hour job at most by Ford specifications, was required to leave it over night, next day they called and said the wrong part had been ordered. Would have to go through the entire process again. Poor management by Service Department.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worse service experience ever

    Terrible service - one week out of warranty and they found three things in need of repair. Car was way under the 36,000 miles but wouldn't even ma...

    Dealer Response

    Larry, Thank you for making us aware of your experience. We are more than willing to see if additional assistance is available to you, but we nee...


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    Terrible service - one week out of warranty and they found three things in need of repair. Car was way under the 36,000 miles but wouldn't even make the call to ford to see if they would cover the items, radio, battery and windshield washer reservoir. Then mysteriously, 3 days the exhaust is loose and noisy and clamp gone. Who knows?

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Larry, Thank you for making us aware of your experience. We are more than willing to see if additional assistance is available to you, but we need to visit with you first to collect the necessary information in order to investigate the possibility. Please contact our Service Manager, Mike McConnaughey at MMcconnaughey@PCFord.com or (214) 762-7055. We look forward to hearing from you soon!


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