Jaguar Land Rover Dallas

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4.5
(309 reviews)
Visit Jaguar Land Rover Dallas
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 8:30am–7:00pm
Tuesday 7:00am–7:00pm 8:30am–7:00pm
Wednesday 7:00am–7:00pm 8:30am–7:00pm
Thursday 7:00am–7:00pm 8:30am–7:00pm
Friday 7:00am–7:00pm 8:30am–7:00pm
Saturday 8:30am–3:30pm 8:30am–6:00pm
Sunday Closed Closed
New (877) 269-8491 (877) 269-8491
Used (877) 270-0462 (877) 270-0462
Service (877) 271-6180 (877) 271-6180

Inventory

See all 92 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2020.
At Jaguar Land Rover Dallas you will enjoy a relaxed and respectful sales process known as The Land Rover Way. Our Sales Guides Service Advisors and entire team are Land Rover enthusiasts who understand your discerning taste and sense of adventure. Our test climbs take you to new heights demonstrating the world-class performance and capabilities of every Land Rover.
As part of the Jaguar Land Rover Texas family which was one of the original North American dealers Land Rover Dallas offers customers deep roots in the brand the largest selection of vehicles and Land Rover approved service and collision centre to maintain your investment.
British by Birth. Texan by Choice.

Service center

Phone number (877) 271-6180

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:30am–3:30pm
Sunday
Closed

Reviews

4.5
(309 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Worst Experience Ever!!!

Can't even give this place 1 star. I bought a used 2012 LR4 from here less than a year ago. Within one day of driving car home, my windshield started to leak. When I called they told me the car was not under warranty and they can't do anything for me. I just had my windshield fixed (because it took me 8 months to find someone to do it) and I was told the dealership should never have sold me this car, the windshield was illegal and was completely put on wrong and parts were not even glued to the car. I love my car but the experience with Land Rover Dallas has been the worst experience I've ever had, will never use them again!

Dealer response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (214) 691-4294. We look forward to hearing from you.

1.0

Top to Bottom bad experience!

I made a deal on a new vehicle from this dealership in early October 2021. I still have not received all that was included in the deal including paperwork that was supposed to be mailed. My wife text our salesman (Terry) about picking up items owed to us and he said he needed to round them up first. Next time we check with him no response. He just quit communicating at this point. So I called and have left several messages on Wayne Clouds (GM) and Dillon Harwood (GSM) multiple times. I have not heard back from anyone about the issues. I guess my next step is legal action. These guys are unbelievable and I would not consider buying anything else at this dealership. This was my first and last experience with these guys. Santa Fe New Mexico is where had had done all my deals in previous years and I would recommend them 100 times over this dealership.

1.0

My car has been in the shop since April to July is broken...

My car has been in the shop since April to July is broken down again and now they're saying it's more money first time to pay 7,000 now they ask for 3000 more in the car is not fixed

Consumer response

About my car being in April and paid $3,000 then you can to keep it from April to June paid another $3,000 National again he has a for another $3,000 you're a big rip-off

1.4

Beware! These people dont care about anything!

DO NOT BUY FROM THIS DEALERSHIP!!! IM REGRETTING IT BIG TIME!!! Going thru a very bad experience RIGHT NOW! with these Rude, Despicable people! I purchased a 2021 Land Rover RR Velar P400 R-Dynamic I purchased this vehicle on Saturday 06/12/2021, drove it approx 120 miles that day. Next morning 06/13/2021 heading home, approx 3 minutes into the ride, the car begins to sputter and misfire violently We stopped to add fuel, thinking maybe the fuel in the tank (from dealership)was bad..... topped off tank and continued home sputtering all the way. Scheduled a time to bring car into dealership service dept Dropped off the Velar on July 6th at the Service dept Land Rover Dallas Expected to receive a "loaner vehicle"at the time of dropping off, but was told by my service advisor Jonathan Siegel that "we have no loaner cars available at this time". That was literally 4 weeks ago..... when i dropped off my car to get repaired, with 475 miles on it, Today is August 5th..... and I STILL DONT HAVE MY CAR BACK! THEY CANNOT FIGURE OUT WHAT IS CAUSING THE SPUTTERING AND MIS-FIRING!!!! THEY CANNOT FIX IT!!!! So service advisor, Jonathan .... decided that he doesn't need to keep me informed any longer.....last communication from him was July 21 Never mind that they had already had my car for 4 solid weeks, No loaner car available during the entire 4 weeks ( i inquired multiple times during this 4 week period) Never mind that I had just purchased this car 3 weeks prior to bringing in for repairs..... at this very dealership, literally off of their showroom floor! Never mind that my car only had 475 miles on it Also I emailed Wayne Cloud, The General Manager of Land Rover Dallas on July 27th, Still have not heard anything from him either! Bottom line is this .... I purchased a vehicle from Jaguar Land Rover Dallas on June 12th, Vehicle began having major issues the very next day!!! (June 13th) Made appointment for service on July 1st dropped off car on July 06 at service department Land rover Dallas Service advisor assigned to my vehicle was Jonathan Siegel I asked for loaner car, was told "none available" at time of drop off.... Asked about a loaner car a couple more times during the following 4 weeks...while i wait for mine to be repaired....."none available" I asked questions about my vehicle status a little harsh or bluntly after waiting and being patient one time and now nobody will even call me back or text me back....I emailed General manager....No response!!! I even went online and contacted Land Rover USA corporate, Customer relations department..... and explained the situation calmly and professionally .......and NO Response whatsoever!!! These People just don't give a crap! Nobody will call you back, They absolutely dont care that they sold me a defective vehicle! They dont care that my car has been in their service dept for 4 weeks now! You would think that knowing that they sold me this xxx ... they would at least give me a loaner car to drive while they work on mine??? They have had my car in their possession for more time than I have had it ...... I think they should make my payments on it! UPDATE 08/04/2021 - I was contacted by Ana Gallegos (another service advisor that was instructed to contact me) and she has informed me that they ordered a part, but that Land Rover USA has informed them that at this time they cannot give anybody an ETA on when that part will arrive...... WHAT!!!! I asked once again for them to give me loaner car to drive while they work on mine......being that my car has now been in their service dept. for 30 days now! ...... she did not respond….ever!

1.0

DO NOT BUY FROM THIS DEALERSHIP!!! IM REGRETTING IT BIG...

DO NOT BUY FROM THIS DEALERSHIP!!! IM REGRETTING IT BIG TIME!!! Going thru a very bad experience RIGHT NOW! with these Rude, Despicable people! I purchased a 2021 Land Rover RR Velar P400 R-Dynamic I purchased this vehicle on Saturday 06/12/2021, drove it approx 120 miles that day. Next morning 06/13/2021 heading home, approx 3 minutes into the ride, the car begins to sputter and misfire violently We stopped to add fuel, thinking maybe the fuel in the tank (from dealership)was bad..... topped off tank and continued home sputtering all the way. Scheduled a time to bring car into dealership service dept Dropped off the Velar on July 6th at the Service dept Land Rover Dallas Expected to receive a "loaner vehicle"at the time of dropping off, but was told by my service advisor Jonathan Siegel that "we have no loaner cars available at this time". That was literally 4 weeks ago..... when i dropped off my car to get repaired, with 475 miles on it, Today is August 2nd..... and I STILL DONT HAVE MY CAR BACK! THEY CANNOT FIGURE OUT WHAT IS CAUSING THE SPUTTERING AND MIS-FIRING!!!! THEY CANNOT FIX IT!!!! So service advisor, Jonathan .... decided that he doesn't need to keep me informed any longer..... Never mind that they had already had my car for three solid 4 weeks, No loaner car available during the entire 4 weeks ( i inquired multiple times during this 4 week period) and Never mind that I had just purchased this car 3 weeks prior to bringing in for repairs..... at this very dealership, literally off of their showroom floor! Never mind that my car only had 475 miles on it So I still have not heard back from my service advisor Jonathan Seigel ..... Not since July 21st ....today is August 5th.... Also I emailed Wayne Cloud, The General Manager of Land Rover Dallas on July 27th, Still have not heard anything back from him. Bottom line is this .... I purchased a vehicle from Jaguar Land Rover Dallas on June 12th, spent over 100k on this vehicle! Vehicle began having major issues the very next day!!! (June 13th) Made appointment for service on July 1st dropped off car on July 06 at service department Land rover Dallas Service advisor assigned to my vehicle was Jonathan Siegel I asked for loaner car, was told "none available" at time of drop off.... Asked about a loaner car a couple more times during the following 3 three weeks...while i wait for mine to be repaired....."none available" I asked questions about my vehicle status a little harsh or bluntly after waiting and being patient one time and now nobody will even call me back or text me back....I emailed General manager....No response!!! I even went online and contacted Land Rover USA corporate, Customer relations department..... and explained the situation calmly and professionally .......and NO Response whatsoever!!! These People just don't give a crap! Nobody will call you back, They absolutely dont care that they sold me a defective vehicle! They dont care that my car has been in their service dept for 4 weeks now! You would think that knowing that they sold me this xxx ... they would at least give me a loaner car to drive while they work on mine??? They have had my car in their possession for more time than I have had it ...... I think they should make my payments on it! UPDATE 08/04/2021 - I was contacted by Ana Gallegos (another service advisor that was instructed to contact me) and she has informed me that they ordered a part, but that Land Rover USA has informed them that at this time they cannot give anybody an ETA on when that part will arrive...... WHAT!!!! I asked once again for them to give me loaner car to drive while they work on mine......being that my car has now been in their service dept. for 30 days now! ...... she did not respond

2.0

I made an appointment to take my Land Rover Sport in for...

I made an appointment to take my Land Rover Sport in for service. It took 2 weeks to even get an appointment, and when I took it in, they told me it would be another 10 days till they even looked at it. It has now been in the shop for 3 weeks and they still have not even looked at it!!

4.8

Everyone has been so helpful and friendly. My daughter...

Everyone has been so helpful and friendly. My daughter was purchasing her first car and I was in Corpus Christi and not there to make sure she purchased a reliable vehicle at a fair price. Tommy, Nick and Greg took very good car of us through the purchase process and are continuing to after the purchase.

1.0

Far from being a Premium Brand

Here is the short list of issues since I bought my new Discovery Sport last December : 3 damaged doors seals ( replaced twice and remain with issues) Suspension noise (knocking) - Still having problems even after three times in service. Internal passenger dashboard noise (not fixed yet). Radiator fluid leaking - Hose and/or reservoir issue - fixed after the second try. The manager (Baptiste Bidonde) as well as the sales consultant (Tommy) had said that they would put all efforts to fix the situation, even escalating to Land Rover in order to try to switch the car. But this NEVER happened. I'm still waiting for a supposed PREMIUM service from Land Rover. Alexandre Netto

Dealer response

Hello Alexandre, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (214) 691-4294. We look forward to hearing from you. Take care.

5.0

I had a GREAT experience with this dealership. Darien was...

I had a GREAT experience with this dealership. Darien was my sales rep, we did everything online and he made the car buying process easy.

1.0

It seems they dont want your business. Inspite of making...

It seems they dont want your business. Inspite of making it clear that i want to move forward with the purchase ASAP - either pick one up from the inventory or place a order for new one, the sales person does not seem interested in selling me the car at all. Before going in one Saturday afternoon, I had set up a time with the sales person only to find the person was not even at the dealership when we arrived. Granted it could be one of scene and he was genuinely backed up. I tried communicating with the sales rep over next few days and had some questions, the customer service experience we received was of complete lack of interest. He literally asked me to go talk to another dealership. I dont know if because this person thought we could not afford 90K worth of car. I am shocked and appalled to say the least and never in my life have had such a shocking car buying experience. I would indeed take my business elsewhere.

Read all 309 reviews