Jaguar Land Rover Dallas

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
44 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 11, 2019

    THIS DEALERSHIP SALES CARS WITHOUT SERVICING THEM FIRST, CUSTOMER SERVICE IS POOR AS xxxx, THEY DO NOT SERVICE HIGH END EXPENSIVE CARS WHEN THEY GET IT... IN AS A TRADE. BE WARE Worst customer service ever after Sales. Jeremy or (whatever his name is) used car sales manager hung up on me. Bought a car 08/20/2019. BMW 550i nice looking car. I know some people are asking why i didn’t look thoroughly before buying the car? Got home and oil change was 9000 miles overdue, Air filter needed change, Brake fluid flush needed to be done. So, I called my sales man Alexis and asked him what was done to the car when they got it in as a trade. He couldn’t tell me. He said there is an invoice for $800.00 but he couldn’t tell me what was done. I asked him to check and call me back because BMW dealership is telling me all these services are needed. He called me back saying he noticed there was a glass chip repaired and other air treatment (odor treatment ) of the car but nothing about those services required. Mind you, these services are showing on the car as required. So, I did all the maintenance services. Its my car now right ? License plate still not here, I checked with twixt system and it shows a plate was issued September 17, 2019 I called the dealership ( getting through to some one first of all is an issue, front desk is rude and never there, the ladies in the back that picks up the phone struggle to get anyone and ended up hanging up on me many times. So yesterday 10/11/2019 I called and asked for General manager, Director or who ever is over the dealership, of course voice mail, voice mail and I kept calling, finally I got the Used Car Sales Manager, explaining all that has happened, he told me what services was performed on the car, All of a sudden oil change was included. I told him this information would have been helpful back in August, now I already spent $189 , $65 on inside air filter and $1250 on rear brakes and sensors, this is before I have even made one payment on the car to Bank of America. He hung up one me. I drove down to the Tax office and gave them my Vin number and I got a plate. Pretty much a plate has been assigned to my car, the dealership has not mailed it or contacted me to come pick it up. I spent money again for a new plate and sticker. THIS DEALERSHIP SALES CARS WITHOUT SERVICING THEM FIRST, CUSTOMER SERVICE IS POOR AS xxxx, THEY DO NOT SERVICE HIGH END EXPENSIVE CARS WHEN THEY GET IT IN AS A TRADE. BE WARE

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 26, 2019

    Came from out of town and had the best experience ever. Candace our sales rep was awesome through the whole process definitely would recommend her and... this dealership to my family and friends!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Danny, thank you; we appreciate your positive feedback about Candace and our team! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    May 31, 2019

    Candace was extremely helpful throughout my buying process. She found me a gorgeous 2018 F Pace loaded with all the options I was looking for, even though... it wasn't on site. Thank you, Candace!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! We're happy to hear Candace was able to provide you with a positive car buying experience. We hope to be of servi...ce to you again in the future. Best wishes, Land Rover Dallas

  • 2.0 out of 5
    April 30, 2019

    I recently purchased a beautiful, new to me, 2018 Jaguar E-Pace with only 5300 miles on it. One of the biggest selling points was the fact that it was... still well within its manufacture warranty window. After only two days, it shut down in the Express Way stranding my family and I. I was very happy that Jaguar Service had it towed to Land Rover Dallas, only to realize that because I did not buy from that location I would not get a loaner. It has been 10 days; the dealership has informed me that my car needs a new engine but that they cannot do anything until they get approval from JLR. I have been paying for a rental car out of pocket until this is resolved. It seems like Jaguar would want to stand behind their customers and their cars. I’m hoping that this is going to be a great car for years to come, but my initial experience is leaving a lot to be desired.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We deeply regret to hear of the issues you are having with your new Jaguar. We would like the opportunity to address your concerns. Please reach out t...o us directly at (214) 691-4294 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    April 4, 2019

    Talked to Luke and the sales manager...trying to negotiate a lease on a new Ftype.... They came back with an insane lease number..which was actually way... more than a brand new Aston Martin!!! No way I will ever deal with this place...

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stev, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (214) 691-4294 when you can so we can a...ddress this situation directly. Thank you and have a great day.

  • 1.0 out of 5
    November 27, 2018

    Service horrible. Lack of communication amazing. Final factor in no longer owning any Land Rovers

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, pleas...e contact us at (214) 691-4294 so we can understand your situation better in order to try and turn your experience around. Thank you, Land Rover Dallas

  • 5.0 out of 5
    October 24, 2018

    Have been a customer of Land Rover of DALLAS since 2011. We have purchased 5 cars from them . We have used the same sales person for each person. Nick... P. Is wonderful! Overall we are pleased with the dealership .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, Thank you again for taking the time to let us know how we did. We can't wait to see you again, have a great day.

  • 5.0 out of 5
    September 19, 2018

    Candace Gusman has been responsive and did work diligently trying to get us the car we needed. I appreciate her time and effort. Thanks Candace

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your response to Candace's outstanding customer service! If you ever need anything else from us, please feel free to give us a c...all or stop by. Have an awesome day!

  • 1.0 out of 5
    August 28, 2018

    This place is a joke they tell you one thing and Candace deliver so they just act dumb about it they are full of lies for sure. I wouldn’t recommend anyone... go here.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not ...a positive one. We would like to have a better understanding about your experience. Please reach out to us at (214) 691-4294 at your earliest convenience and we will do our best to resolve this with you.

  • 4.0 out of 5
    July 15, 2018

    The car fantastic. Financing fantastic. The process dismal. 4 hours to buy a car we paid cash for is outrageous!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erik, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

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