Volvo Cars of Santa Monica

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
34 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 8, 2019

    DO NOT BUY A CAR HERE! We bought a 2016 XC90 from this place, not realizing how terrible the dealership would be! The vehicle constantly had issues, one... mechanical problem after another that Volvo could NEVER fix! Not once did they ever reach out and offer to make it right! It became so bad, that we had no choice but to use the Lemon Law. Now the dealership refuses to pay the refund on our Gap Coverage Insurance and Volvo Increased Protection Plan, despite documentation that it is owed to us! Volvo corporate keeps passing the blame game, not standing by what was promised and defending shoddy dealerships like this one. Terrible business, horrible service and completely unethical! Don't ever buy a Volvo. And don't ever buy a car from Volvo Santa Monica!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 25, 2019

    Everyone in sales was very friendly and competent. They worked with us and our schedule. Even though it was a small space, everyone worked together. ... Special shout out to Jeff Williams who led us through the process, made it easy and fun!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 31, 2018

    Jeff williams really helped me in our purchase. He is super cool, very informative in explaining all the details about the car. The process of Purchasing... the vehicle is very simple and fast. The staff was very friendly and they take a good care of the customer. Vehicle delivery was on time as promised. I really recommend this dealer for volvo purchases.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow, Thank You!, Bharath for the very nice post.

  • 5.0 out of 5
    June 21, 2019

    Mallisa at Santa Monica Volvo worked with us over several weeks, and quoted the car we were interested in. Tony's Knowledge of the vehicle during the test... drive helped make our decision. The entire car buying process was smooth and enjoyable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 3, 2019

    They were very responsive via email, and when I asked about pricing they immediately put together a very attractive proposal for me, which in the end I... accepted without any further negotiation. This made the entire purchasing experience very pleasant and stress-free. All of the staff I dealt with were very professional and provided excellent service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2018

    Mike Upham was courteous and knowledgeable.. He knew the car systems and went through the upcoming inventory to find the car we wanted. He also was very... patient and knowledgeable in explaining the buy versus lease options.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 23, 2018

    Came into just look at the XC40. Met Jeff Williams, and in two hours, only two hours, bought a car and put a down payment on the XC40. These people are... considerate, informative and know what is going on. Any issues or questions that come up, the sales manager will jump right in with assistance. The finance "guy" is terrific, informative and helpful. His explanations are in English and he talks with you not at you. People are asking and getting our referrals to Jeff.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Dennis for the review. We all appreciate your words. The VCOSM team.

  • 5.0 out of 5
    July 31, 2018

    Jeff williams really helped me in our purchase. He is super cool, very informative in explaining all the details about the car. The process of Purchasing... the vehicle is very simple and fast. The staff was very friendly and they take a good care of the customer. Vehicle delivery was on time as promised. I really recommend this dealer for volvo purchases.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks again!

  • 5.0 out of 5
    July 16, 2018

    Employee’s knowledge, friendliness and patience in listening and answering all my questions/ concerns. Overall atmosphere of the location. They went... out of their way to get me the car I wanted and that would be right for me not just sell me a car they had on their lot.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind post. Welcome to the VCOSM family, The VCOSM Team

  • 5.0 out of 5
    April 6, 2018

    The process was great from beginning to end. I felt that everyone that I deal with was professional and truly invested in making sure I was happy and... completely satisfied with the vehicle. They worked with me to help delivery all my wants at a price I could afford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Natalie, We appreciate that you took the time to post about your experience with us. Thank you. The VCOSM Team

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