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Reviews

Average Ratings

4.9
22 lifetime reviews.
  • Responsive and professional dealer

    Out of 4 local dealers, they were the ONLY ones to follow up with us and find us our car. Also, the sales person (Michael) was so easy to deal wit...


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    Out of 4 local dealers, they were the ONLY ones to follow up with us and find us our car. Also, the sales person (Michael) was so easy to deal with and made it a very pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great dealership, great experience

    Everyone was courteous and helpful--and they worked hard to match a competitive offer I had received from another dealer and therefore won my busi...


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    Everyone was courteous and helpful--and they worked hard to match a competitive offer I had received from another dealer and therefore won my business.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I recommend these folks

    I don't make car buying decisions easily. I visited Santa Monica Volvo three times and either test drove one or more cars each time or sat in one...


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    I don't make car buying decisions easily. I visited Santa Monica Volvo three times and either test drove one or more cars each time or sat in one or more cars as I narrowed down the make and model of the car I would buy or lease. I spoke with a different person at each visit and was impressed by their customer service attitude. On my first visit I mistakenly visited their remote lot and the representative there showed me all the models available, was knowledgeable about all of them and took me for a test drive. At a subsequent visit to the same lot the representative at that time let me know he was not knowledgeable enough to answer my questions and in a few minutes and someone from the dealership there to answer my questions and take me on another test drive. That impressed me. I ended up leasing a 2016 S60. A trusted friend who is in the automotive business said that in 10 years he hadn't seen a deal as good as the one I got. I recommend these folks to you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Impressive from Start to Finish

    From the moment we arrived we were treated exceptionally well. As women buying a car can easily be akin to getting a root canal - A miserable but ...


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    From the moment we arrived we were treated exceptionally well. As women buying a car can easily be akin to getting a root canal - A miserable but necessary evil, filled with sexist innuendo and questions about where our husbands might be. Everyone we interacted with at Volvo of Santa Monica, from the Porters, Detailer, Finance and our terrific salesperson Michael were professional, knowledgeable and helpful. We especially appreciated being able to continue communicating with Michael via text after we had left the lot, post test drive -This level accessiblility directly contributed to our driving off in our new volvo that same day. We were truly impressed. It was lovely being able to have a terrific experience buying a terrific car.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Love my new car!

    John was very patient with us when we came in to look at both new and used cars. He let us take our time. We test drove a few and drove home wit...


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    John was very patient with us when we came in to look at both new and used cars. He let us take our time. We test drove a few and drove home with a new S60!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great Experience!!!

    I had a great experience buying my Infiniti from this dealership. I highly recommend this place to buy a new or used car. Ask for Mike Giorgio. He...


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    I had a great experience buying my Infiniti from this dealership. I highly recommend this place to buy a new or used car. Ask for Mike Giorgio. He's a great cat!!! I was expecting a long day with back and forth negotiating but Mike surprised me and the deal was done in less than an hour. Definitely 5 stars!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • GREAT Service!

    What is good about Volvo of Santa Monica's Service Department? Everything! I LOVE Volvo. Just traded in an Audi A5 convertible for my Volvo C70 co...


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    What is good about Volvo of Santa Monica's Service Department? Everything! I LOVE Volvo. Just traded in an Audi A5 convertible for my Volvo C70 convertible. The main reason I traded in the Audi was service. Santa Monica Service is everything Audi was not. Helpful. Professional. Fast. They fix it right the 1st time and make it SO easy to get on with my day with a loaner car. They are friendly and my car ALWAYS comes back washed and looking great! I couldn't be happier I made the switch to Volvo!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Persistent & Helpful

    Spoke to Donna and maybe a few others, but they were sooooooo helpful. Even though the car I wanted sold almost immediately, they worked really fa...


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    Spoke to Donna and maybe a few others, but they were sooooooo helpful. Even though the car I wanted sold almost immediately, they worked really fast to get me what I wanted.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Volvo

    I came here with my daughter because she wanted a Volvo it was the best decision I have ever made about a car


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    I came here with my daughter because she wanted a Volvo it was the best decision I have ever made about a car

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional

    I came here to get a new car and they were so professional and I got it for a great deal!


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    I came here to get a new car and they were so professional and I got it for a great deal!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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