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Reviews

Average Ratings

4.9
Average based on 18 reviews.
  • Great Dealer Ship Buying experience

    This dealership bent over backward to give me a good deal. My salesman Onur is an enthusiastic and impressive salesman. When I explained to him ...

    Dealer Response

    Hi Joseph, thank you for your review. We are excited to have you part of our Cadillac family! Steve Tancona, General Manager.


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    This dealership bent over backward to give me a good deal. My salesman Onur is an enthusiastic and impressive salesman. When I explained to him that I would not be able to pick up my car for 2 weeks he personally delivered to my house. That's a salesman! The facilities are beautiful and all the sales and service staff very friendly and helpful. This should be the model for all Cadillac dealerships.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Joseph, thank you for your review. We are excited to have you part of our Cadillac family! Steve Tancona, General Manager.


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  • Escalade Buying Bliss

    I recently walked in to a Cadillac dealership in a town that begins with Mah and ends with Wah. I was in the market for an Escalade ESV. I was rea...

    Dealer Response

    Hi Glenn, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your ESCALADE! Steve Tancona...


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    I recently walked in to a Cadillac dealership in a town that begins with Mah and ends with Wah. I was in the market for an Escalade ESV. I was ready to buy. To my astonishment I was told to come back Monday because the salesman was going into a meeting, handed a brochure and shown the door. So I used the unexpected free time to visit Englewood Cliffs Cadillac. This was a little further, but my experience with Englewood Cliffs could not have been more different. It was worth the trip. Upon arrival I was greeting by a squad of people, greeting me, helping me, paying attention to me. They all assured me that a salesman was going to be right with me. In short order, I was greeted by Jerome Barnes. He was courteous, professional, and attentive. We struck a congenial relationship right away. I told him what I was looking for. He showed me exactly what I wanted in a vehicle which was in stock on the lot. He provided me with my buying options and we struck a deal with no pressure or stress. Jerome was by far one of the most professional salesmen I have ever met. To his credit, I will be buying ALL my vehicles from Englewood Cliffs Cadillac and from him. After we shook hands, I was introduced to the General Sales Manager, Vatche Kevorkian, who was just as helpful in sealing the deal. He is a very nice gentleman who complimented Jerome perfectly. Finally, I signed for the vehicle with the Finance Manager, Michael Troia, who explained all the documents that I was signing, inspiring confidence that I understood the fine print. He then iced the cake by helping me get my vanity plates ordered the same day I bought the vehicle. Jerome has been in contact with me every step of the way with friendly follow ups and comradery. I am enjoying my Escalade and look forward to this long relationship with Englewood Cliffs Cadillac. Thank you all.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Glenn, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your ESCALADE! Steve Tancona General Manager


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  • Great experience.

    Amazing dealership, had a wonderful experience!!! Onur in sales and Michael in finance were amazing! Wouldn't go anywhere else!!! Amazing customer...

    Dealer Response

    Hi Floren, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your New ESCALADE! Steve Ta...


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    Amazing dealership, had a wonderful experience!!! Onur in sales and Michael in finance were amazing! Wouldn't go anywhere else!!! Amazing customer service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Floren, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your New ESCALADE! Steve Tancona General Manager


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  • Great Experience , Great Car and GREAT service !

    Just got my first new Cadillac , great car ! The team and specially Onur were great. Onur is a professional , help full and honest - Thank you guys !

    Dealer Response

    Hi Eran, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your XTS! Steve Tancona Gen...


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    Just got my first new Cadillac , great car ! The team and specially Onur were great. Onur is a professional , help full and honest - Thank you guys !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Eran, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your XTS! Steve Tancona General Manager


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  • The Best

    Absolutely breathtaking sales experience, extremely accommodating and very pleasant to boot. I came in to look at a used 2013 Cadillac ATS with a ...

    Dealer Response

    Hi Nick, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your ATS! We truly appreciate y...


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    Absolutely breathtaking sales experience, extremely accommodating and very pleasant to boot. I came in to look at a used 2013 Cadillac ATS with a manual transmission and trade in my 2014 Mitsubishi Lancer. I drove almost 4 hours from Massachusetts to this place and was not disappointed by either the vehicle or dealership. The sales staff I dealt with (Michael Carter and Frank) listened to me, answered my questions and complied with every reasonable request I made. Frank (used car sales manager) made every effort to ensure the vehicle was satisfactory and corrected any issues it had before purchase. Diane Gluhm assisted me with the process of legally picking up the vehicle to comply with my state's (MA) RMV regulations with absolute ease. When I came time to sort out numbers my salesperson, Michael Carter, we did so in person and confirmed via email. The finance manager (Andrew Nam) stuck with the numbers and did not attempt any deviations from the plan and I had very streamlined and easy in and out purchase of the vehicle. While I was forced to drive a long distance for the specific used car I wanted I am thankful it wound up at Englewood Cliffs Cadillac. They alone are well worth driving 4 hours away for! I would recommend this dealer anyone with a pulse. They truly exceeded my expectations.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Nick, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your ATS! We truly appreciate you making the long trip to visit us. Steve Tancona General Manager


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  • In love!

    The dealership in Englewood Cliffs was kind of sketchy looking because they're currently undergoing construction. But they say, "Don't judge a boo...

    Dealer Response

    Thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your SRX! Steve Tancona General Manager


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    The dealership in Englewood Cliffs was kind of sketchy looking because they're currently undergoing construction. But they say, "Don't judge a book by it's cover." This was the first dealership I went to for the day, and I originally planned to visit 2 other dealerships, but the idea of that faded as soon as I met the salesperson who helped me: Amanda Capuano. She is the best salesperson I've ever met so far - friendly, kind, extremely knowledgeable, and passionate about her work. She knows these cars like the back of her hand, as she was able to describe the functions and capabilities of the car I purchased with ease and much appreciated enthusiasm. I leased a 2016 Cadillac SRX in red. Amanda mentioned that this was the only color available in red, as the other trims were either black and silver - so it felt like it was meant to be. What I loved about my experience at Englewood Cliffs Cadillac is they didn't treat you like just some customer - they treated you like family, like you belonged to the Cadillac family. Steve was one of the managers there at the time and the red SRX was so brand new, it didn't get PDI'ed yet. However, he was able to pull some strings and managed to get the pre-delivery inspection done so that I would be able to take it home. We were able to negotiate a price, which I am thankful for. At the end of the day, I was so happy with the purchase and very well comforted by the staff. I definitely would do business with them again and look forward to my ongoing relationship with this dealership. Thank you Steve and a big thank you to Amanda - if it wasn't for her, I wouldn't be as happy and confident about my purchase the way I am today.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your SRX! Steve Tancona General Manager


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  • They are the best service center that I have ever

    I recently got my SRX serviced at Englewood Cliffs Cadillac. I used to hate going to the dealer for service but John Ferreri runs the best service...

    Dealer Response

    Hi Laura, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your SRX! Also, thank you for...


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    I recently got my SRX serviced at Englewood Cliffs Cadillac. I used to hate going to the dealer for service but John Ferreri runs the best service center that I have ever used. They not only serviced my car quickly but offered me a loaner car when they had to order a part so I wouldn't miss work. Walter Veras and John are amazing and a good service department is a good reason to stay with a dealership! So, when I came back to pick up my car I met with Stanley Matthew the sales rep to check out the 2016 SRX. He was so helpful, patient and answered all of my questions. We also took a ride in the new SRX and I found it much better that the 2012 that I was driving. He and Vatche Kevorkian the manager and my Sales Representative for my 2012 SRX, worked with me until I had a deal that I could work with and the next day I drove my new 2016 SRX out of the showroom! I want to thank Michael Troia the finance rep for wrapping things up for me. He explained the paperwork and also took his time with me. I can't tell you how wonderful my experience was with this entire group of people. You owe it to yourself not to buy any car until you visit Stanley at Englewood Cliffs Cadillac!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Laura, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your SRX! Also, thank you for your praise of our service department! Steve Tancona General Manager


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  • This dealership is the best!

    This was the best car buying experience thanks to the team at this dealership. Evelyn went above and beyond to help make that happen. I am so happ...

    Dealer Response

    Hi Anna, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your CTS Coupe!


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    This was the best car buying experience thanks to the team at this dealership. Evelyn went above and beyond to help make that happen. I am so happy and I love my CTS COUPE!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Anna, thank you for your review! We are excited that you are part of the Englewood Cliffs Cadillac family with your CTS Coupe!


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  • Fantastic Service

    Jerome Barnes was my sales person. He went above and beyond to meet and exceed my requests and expections. He kept me informed by staying in touch...

    Dealer Response

    Hi Caren, Thank you for your business and your kind words. We appreciate you sharing your experience with us. it was a pleasure to assist you. Wel...


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    Jerome Barnes was my sales person. He went above and beyond to meet and exceed my requests and expections. He kept me informed by staying in touch continuously. He provided me with a very high level of customer service. The person that answers the telephone was helpful and courtesous. It is a nice feeling to know that I was important to the dealership. I am a very satisfied customer. Jerome you are the best!! I will not hesitate to refer anyone that I know is looking for a cadillac. Thank You.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Caren, Thank you for your business and your kind words. We appreciate you sharing your experience with us. it was a pleasure to assist you. Welcome to the Englewood Cliffs Cadillac family! Vatche Kevorkian General Sales Manager Englewood Cliffs Cadillac


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  • Wonderful saleswoman.

    I've dealt with many car salespeople over the years and the experiences have often been less than pleasant shall we say. However, my experience de...

    Dealer Response

    Thank you for your business and for sharing you your experience with us. We are committed to exceeding our customers expectations each and every t...


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    I've dealt with many car salespeople over the years and the experiences have often been less than pleasant shall we say. However, my experience dealing with Evelyn Batista was excellent. She was courteous, civil, low-key, knowledgeable, accommodating and helpful. I think you should give her a raise and a bonus.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business and for sharing you your experience with us. We are committed to exceeding our customers expectations each and every time. Welcome to the Englewood Cliffs Cadillac family. Vatche Kevorkian General Sales Manager Englewood Cliffs Cadillac


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