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Reviews

  • 5.0 out of 5
    Excellent and very friendly dealership
    December 10, 2012

    This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The... salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! Thanks for taking the time to share your experience with us. We are so happy that Felicia was able to help you. Hope you enjoy your new rid...e! ~kelsey


  • 1.0 out of 5
    Just not responsive!
    November 15, 2012

    Sent several emails concerning one particular car and NEVER received a response.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there. We are so sorry to hear that you are experiencing this. Would you please consider calling our Customer Relations department so that we can h...elp you with this issue? They can be reached at 800-519-1511. ~kelsey


CarMax Bakersfield
6801 Colony St Bakersfield, CA 93307
Used (661) 735-4161
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