Reviews
Amazing customer service. I would definitely recommend this location. And very accommodating. Will definitely come back
Amazing customer service. I would definitely recommend this location. And very accommodating. Will definitely come back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
I received quality service from start to finish off the visit. I have been a customer for my least two vehicle's respective maintenance, and I plan to continue as a result of the experiences that I have had.
I received quality service from start to finish off the visit. I have been a customer for my least two vehicle's respective maintenance, and I plan to continue as a result of the experiences that I have had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Kaleigh and others service have always provided excellent service. However, the rating is based on the fact that multiple times now I’ve had my vehicle in for service for one issue repair cost of upwards of $2000 and then within a month or two I have to take it again for a separate issue and the cost to get it fixed is several thousand dollars more. On each visit I’m being told that they have completed a full inspection of the vehicle. If you’re completing a full inspection of the vehicle each time and find nothing why am I taking it back in within a few months for another major issue to be addressed.
Kaleigh and others service have always provided excellent service. However, the rating is based on the fact that multiple times now I’ve had my vehicle in for service for one issue repair cost of upwards of $2000 and then within a month or two I have to take it again for a separate issue and the cost to get it fixed is several thousand dollars more. On each visit I’m being told that they have completed a full inspection of the vehicle. If you’re completing a full inspection of the vehicle each time and find nothing why am I taking it back in within a few months for another major issue to be addressed.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for recognizing Kaleigh and our team. We understand how frustrating it can be to face additional repairs after recent service visits. While inspections can identify many concerns, some issues may not be apparent at the time. We appreciate you bringing this to our attention and would welcome the opportunity to discuss your experience further. Please contact cnguyen@group1auto.com if you like to discuss further. Chuong Nguyen Service Manager
Reesh and Mark did an excellent job with solving my AC cooling issues so I am very pleased with how everything was handled.
Reesh and Mark did an excellent job with solving my AC cooling issues so I am very pleased with how everything was handled.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service awesome staff professional and experienced. Would love to go back anytime for service and hiring a new vehicle on day. 5 star. Best.
Great service awesome staff professional and experienced. Would love to go back anytime for service and hiring a new vehicle on day. 5 star. Best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Arlington! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It is always a great job when I have to go in to get service
It is always a great job when I have to go in to get service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fix my car in less than 24 hrs . Help me out in A big way with cost
Fix my car in less than 24 hrs . Help me out in A big way with cost
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My Experience at the car dealership was a positive one.The Representative I worked with was knowledgeable truthful courteous and pleasant throughout out the entire time. Would recommend this dealership to others.
My Experience at the car dealership was a positive one.The Representative I worked with was knowledgeable truthful courteous and pleasant throughout out the entire time. Would recommend this dealership to others.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about BMW of Arlington! Feel free to reach out to us if you need anything. Have a wonderful day.
Great service agent,Chad,always willing to help ! When needed was always offered a ride,or loaner car.Chad is always helpful with whatever we have needed done.thanks Chad!
Great service agent,Chad,always willing to help ! When needed was always offered a ride,or loaner car.Chad is always helpful with whatever we have needed done.thanks Chad!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jose, we're happy you found Chad to be so supportive during your experience here at BMW of Arlington. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience from scheduling through pickup! Ryley is an excellent and knowledgeable service advisor. Mark is an amazing master technician and I know with this duo My BMW’s are always cared for.! highly recommended five stars!
Great experience from scheduling through pickup! Ryley is an excellent and knowledgeable service advisor. Mark is an amazing master technician and I know with this duo My BMW’s are always cared for.! highly recommended five stars!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Arlington. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!