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Reviews

Average Ratings

4.8
383 lifetime reviews. Includes reviews of Hiley Mazda VW of Arlington from DealerRater.com
  • Great Service Department

    We bought a Used CX-7 from another dealer, when we tried to get them to do some repairs they couldn't. So we turned to Hiley Mazda of Arlington. N...

    Dealer Response

    Thank you for the wonderful comments! We're happy to hear Kelly and the rest of our staff have made your service experiences with us a breeze!


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    We bought a Used CX-7 from another dealer, when we tried to get them to do some repairs they couldn't. So we turned to Hiley Mazda of Arlington. Not only did they do the repair, they did it for a fair price and in a timely manner. So now we take it there for all its services. They even like my service dog. The next car we buy will be a new CX-5 We just love this place.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful comments! We're happy to hear Kelly and the rest of our staff have made your service experiences with us a breeze!


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  • Great experience for a first time buyer!
    May 20, 2017

    I went to Hiley MAZDA in arlington to purchase my first car on my own after mine had recently been totaled. I was very nervous having no establish...


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    I went to Hiley MAZDA in arlington to purchase my first car on my own after mine had recently been totaled. I was very nervous having no established credit or co-signer thinking there was no way I was going to get approved for a car, not only did Mike help me find a car I LOVE but Gregg also helped me get an interest rate which was literally half of what every other dealership i went to was trying to give me. When looking for the perfect car Mike was so helpful and extremely thourough and made sure the car had everything I wanted. I highly recommend going to see Mike if you want a pressure-free and downright enjoyable car buying experience. And also props to Gregg in finance for doing such an amazing job with my financing on his 3rd day with Hiley Mazda! His 10 years experience definitely shows!!

    Does recommend this dealer

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  • Fast and excellent service
    May 20, 2017

    Made the drive from Granbury, TX. Initially tried dealership that was closer to my hometown and Hiley in Arlington beat their "best offer" by a l...


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    Made the drive from Granbury, TX. Initially tried dealership that was closer to my hometown and Hiley in Arlington beat their "best offer" by a long shot. My experience of buying a new car was quick and very pleasant. Thanks "Mustache" Mike and Co. for the nice new car.

    Does recommend this dealer

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  • Wonderful :)
    May 16, 2017

    My husband and I were very impressed with this car-buying experience. Everyone was so knowledgeable, professional and friendly. We didn't feel ...


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    My husband and I were very impressed with this car-buying experience. Everyone was so knowledgeable, professional and friendly. We didn't feel pressured when we told them we were still in the 'looking' stage, which was important to me. When we made the deal a few days later, it went smoothly and was totally stress-free. Thank you "Mustache" Mike, Adrian, Kevin and Kathy!

    Does recommend this dealer

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  • Pleasant & Patient!
    May 12, 2017

    Buying a new car takes time! Mike was pleasant & extremely patient with me while I was trying to make a decision on purchasing a new car. He was a...


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    Buying a new car takes time! Mike was pleasant & extremely patient with me while I was trying to make a decision on purchasing a new car. He was also very knowledgeable about the car I purchased & about cars in general. I appreciate the time he spent with me in answering all of my questions & explaining all the details about the car. I love my new Mazda & this now makes my new car my 3rd Mazda! Thank you Mike & thank you Hiley Mazda!

    Does recommend this dealer

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  • Customer focused
    May 11, 2017

    This was a 5th car buying experience for us and surpassed all previous ones. Due to changing life circumstances we decided to trade in our existi...

    Hiley Mazda of Arlington

    Thank you!


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    This was a 5th car buying experience for us and surpassed all previous ones. Due to changing life circumstances we decided to trade in our existing car for a Mazda 3. The sales manager was understanding of our situation and respectful of our time. I also felt pressured into buying a car when car shopping in the past and dreaded visiting another dealership but the Hiley Mazda experience was simple and stress free. Carlos was friendly and focused on our time and needs. He continued to follow up with us after we signed the contract, responded to my requests timely and was available by phone, text and email whenever I needed anything. Superb customer service!

    Does recommend this dealer
    Hiley Mazda of Arlington

    Thank you!


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  • Amazing Customer Service!!
    May 9, 2017

    I honestly don't know where to begin! My husband and I just started looking for cars and honestly purchasing a car is scary for me, I've always fe...

    Hiley Mazda of Arlington

    Thank you Mrs. Ruiz, we appreciate your feedback as well as your business with us! We look forward to your future visits with us.


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    I honestly don't know where to begin! My husband and I just started looking for cars and honestly purchasing a car is scary for me, I've always felt pressured into buying cars, but not here! I felt very comfortable and everyone was so helpful!! Mustache Mike helped us in finding our perfect vehicle and for the right price! When walking in everyone was very friendly and welcoming! Once we actually got into the car buying process we were there for awhile (due to a mistake I had made) no one in the office got upset or annoyed at me, they were being funny a cracking jokes, which I adore! Then when we finally got to financing (which is the part I dread) it went so smoothly! Marty was hilarious and made the whole process enjoyable! The thing I really like about Hiley Mazda is everyone is so friendly! They act like they want to get to know there customers and that is what my husband and I loved! We will be referring all of our friends and family here because everyone deserves to have a good car buying experience! I wish I could give everyone 20 stars! I'm already excited to purchase my next Mazda, im a forever customer!

    Does recommend this dealer
    Hiley Mazda of Arlington

    Thank you Mrs. Ruiz, we appreciate your feedback as well as your business with us! We look forward to your future visits with us.


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  • Excellent Fast Service
    May 7, 2017

    I was really pleased Friday when I came in to buy a car. I think I was in and out in less than 2 hours. I have spent more than 4 hours buying car...

    Hiley Mazda of Arlington

    Thanks Jon!


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    I was really pleased Friday when I came in to buy a car. I think I was in and out in less than 2 hours. I have spent more than 4 hours buying cars in the past from other dealerships. Mike Wilkerson "Mustache Mike" was awesome so was Kathy Mckinny and Walter Mentzer. I will be back to Hiley Mazda to buy a car again.

    Does recommend this dealer
    Hiley Mazda of Arlington

    Thanks Jon!


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  • Purchased Used Mazda
    May 5, 2017

    I saw a very well taken care of 2005 Mazda 6 online at this dealership and took my little sister to test drive it. Since it's her first car we had...

    Hiley Mazda of Arlington

    Thanks Roxanne!


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    I saw a very well taken care of 2005 Mazda 6 online at this dealership and took my little sister to test drive it. Since it's her first car we had a budget we couldn't go over. Andy helped us and the manager was able to accept our offer the next day. Because we went back to the dealership 15 minutes before closing Andy was no longer there, but Mustache Mike helped us. It was a very easy, smooth process. My sister is very happy with her first car, and we are very happy we didn't go over our budget!

    Does recommend this dealer
    Hiley Mazda of Arlington

    Thanks Roxanne!


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  • Overall good experience
    May 4, 2017

    This wasn't my first time buying a car from this dealer ship. Overall everyone was great. They offered a lot of incentives if we bought the car ri...

    Hiley Mazda of Arlington

    Thanks Alicia, we appreciate that!


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    This wasn't my first time buying a car from this dealer ship. Overall everyone was great. They offered a lot of incentives if we bought the car right then. The manager that worked with me told me he could get my payments where I wanted them with a certain down payment. I asked if it would chang my payments much if I did a larger down payment and he said it wasnt worth it, that he would make my payments where i wanted them even if he had to play with the numbers.. However when I got in the back to sign paperwork they asked for that larger down payment that he originally advised against and he didn't adjust the numbers. That was frustrating...other than that the experience was pleasant and easy. Carlos was very sweet and professional.

    Does recommend this dealer
    Hiley Mazda of Arlington

    Thanks Alicia, we appreciate that!


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