Vandergriff Acura

Easy and great buying experience. Lewis Bass was wonderful and very professional. Highly recommend him for your future car needs. Don’t miss out on this great experience.

Thank you again Lewis Bass for your exceptional and timely assistance with purchasing a car. You exceeded my expectations on the whole process and appreciate your numerous efforts to make sure my needs were met ... Vandergriff Acura you guys rock!!

My husband and I were on the search for a car for our teenage daughter who is going to get her license way too soon. ;) Hubby did a lot of research on what would be a safe and reliable car for her. He decided that an Acura TSX would be a great choice. Since it was her first car we were looking at around the $6,000 price point and wanted to pay cash for the car. While looking around online to see what was available in the DFW area we came across one that met all of our check boxes. I called the dealership to see if the car was still available and was connected to Kimberly in Used Car Sales. The car was advertised online for $5,999. Both of us expected to pay the price of the car, TT&L, and any dealership paperwork fees. When we went to test drive the car it appeared to be in good shape and after test driving it we decided to purchase it. That's when the "fun" began. Instead of honoring the price they advertised the vehicle. They had a list of things they wanted us to pay for. They refused to do an inspection on the car prior to offering the car for sale like most dealerships do. They wanted us to pay about $150 for the inspection. The Used Car Manager DEMANDED we purchase a $150 oil change we did not want. They also refused to detail the car unless we pay $200. We have purchased many vehicles and have never encountered such xx. Ultimately we were forced to pay for the oil change and a new tire the car needed for it to be able to pass the state inspection. I can't say for sure if the tire was bad enough to fail the inspection. I wanted to walk away from the whole thing after they started trying to screw us and play games but it was the exact car we had been searching for. Ultimately we refused to pay them $200 to detail it and the $150 for them to inspect the car like they should have done before putting it on the lot for sale. The car did not make it home before it broke down and left us stranded along with our two children. Luckily we have a family friend who picked me up and took me home so that I could get my van. After using jumper cables to "charge" the dead battery the car restarted and made the rest of the journey home. We were stranded on the side of the road with our 2 children. The very next day Kimberly called me before I had a chance to call her. She called to see if we had a good ride home. I told her about the car not even making it home and she brought up the fact we didn't pay for the inspection they should have done prior than placing the car on the lot. I told her I thought it was ridiculous that the xxxx thing didn't even make it to our home and that I would post a review on every review site I could find to warn folks about the "quality" of the used cars they sell. Only after hearing that did Kimberly offer to speak with the same Used Car Manager who had worked the night before. It was like pulling teeth but they finally offered to replace the alternator on their dime. We were lucky enough to be able to charge the battery and make it back out at the dealership. After about 5 days we finally got the car back as it was obviously not a priority to them to make things right. The replacement of the radiator fixed the problem and we haven't had any issues since then with the car. After all this happened I spoke with Kimberly about the fact they refuse to honor the price they list the cars for online and that I only expected to pay for the price of the car, TT&L and whatever little dealer fees they charge for the paperwork. Her response what that the price advertised on their website is only the "starting point" or "minimum price" of the vehicle which makes no sense to me and something we've never even heard of. At this point we refuse to step foot on ANY Vandergriff dealership due to the crap they pull with making the customer pay for stuff they should have done before offering the car for sale. If you notice there are many other poor reviews of this dealership and the fact they sell used cars that are not reliable and try to make the customer responsible for the bill. The very best advice I can give to anyone is RUN AWAY!!

This place wasted so much of our time. 2 days worth, to be exact. It was the classic bait and switch. Initially we knew exactly which car we wanted and we called multiple dealerships to see if they had the vehicle in stock before we decided to drive over an hour to get there. Vandergriff Acura of Arlington promised they had the vehicle we liked that we had seen online but we needed to come in that day to get the best price. We came in and of course, they didn’t have the vehicle they had guaranteed us. The salesman was nice and showed us some comparable vehicles. We were looking for a used Acura MDX Advance or at minimum the MDX with Technology package. We were shown an MDX that we really liked and were told it was the Tech package. My husband pointed out that there was no navigation and asked if they had accidentally pulled the base model for us to test drive. The sales person assured us it was the Tech package and he said he would figure out what was going on with the navigation. This was at 4pm. The fininace manager talked numbers with us and gave us some options. He kept telling us what a great deal we were getting for the MDX Tech package and how much we would enjoy the features. We put 20k down on the vehicle and moved on to the financing department. We worked with a guy in finance for another couple of hours while they were washing, cleaning and preparing our car for us. The finance department did their thing, trying to get us to agree for paying a ridiculous amount of money for an extended warranty. We negotiated and paid $1500 for an additional warranty. The finance department couldn’t get their computer to work so we were stalled even longer but we were okay with it since we were getting “such a great deal” on this car. At 9pm we are finally finished, the dealership was closing and we go out to pick up our new car but we get inside the car and check for the navigation, it isn’t there. We told our salesperson again that the navigation was not working. He asked his manager and everyone then realized it was the MDX base model. I thought we were getting a good deal on the Tech ok age and all along, it was the base model. They all apologized for the mistake and told us to take the car home and come back Monday for them to work it out. They assured us they would make it right. We came back on Monday with the goal of leaving with an Acura Advance. This now makes the second day my husband and I have had to miss time at work to try and purchase a vehicle. We were promised differing things from the salesperson, the finance department and the manager. No one was on the same page. The manager brought the new paperwork to me for the Acura MDX Advance we were purchasing and I noticed it showed $0.00 under “options” (where the warranty should show up). I asked him if I would get the same warranty I had agreed to purchase when I was there Saturday and he said yes. He said he couldn’t take more off the sticker price but he would help us on other ways to make our out the door price better. So I verified and asked “you’re taking the extended warranty off my price but giving me the same deal we agreed to Saturday?” He said “yes, this is the bottom dollar price including your warranty.” After I was clear that we were getting the $1500 taken off our bottom dollar amount, we finally agreed on the price and we moved to the finance department. There, the financing guy, who was very helpful and polite, told us that he wasn’t told that the extended warranty would be included in our bottom dollar price so he needed to double check with the manager. The manager came in again and told us that he didn’t agree to that, he didn’t know what warranty we had purchased on Saturday and he couldn’t lose more money by including the $1500 extended warranty. He said he didn’t remember telling us that he would include the warranty and that we misunderstood. I reminded him that I had asked for clarity multiple times and he said that there had been a misunderstanding. We took our $20k check back and will never be returning to this dealership. No one in this place has any idea what is going on, communication among staff is terrible and they have no respect for anyone else’s time. We will be finding our Acura MDX Advance anywhere but here. They not only lost my husband’s business, but I had planned on buying a new car for myself in 2021 and they lost that potential business as well. I tried reaching the manager of this dealership with no response and he still has not returned my voice message.

This place wasted so much of our time. 2 days worth, to be exact. It was the classic bait and switch. Initially we knew exactly which car we wanted and we called multiple dealerships to see if they had the vehicle in stock before we decided to drive over an hour to get there. Vandergriff Acura of Arlington promised they had the vehicle we liked that we had seen online but we needed to come in that day to get the best price. We came in and of course, they didn’t have the vehicle they had guaranteed us. The salesman was nice and showed us some comparable vehicles. We were looking for a used Acura MDX Advance or at minimum the MDX with Technology package. We were shown an MDX that we really liked and were told it was the Tech package. My husband pointed out that there was no navigation and asked if they had accidentally pulled the base model for us to test drive. The sales person assured us it was the Tech package and he said he would figure out what was going on with the navigation. This was at 4pm. The fininace manager talked numbers with us and gave us some options. He kept telling us what a great deal we were getting for the MDX Tech package and how much we would enjoy the features. We put 20k down on the vehicle and moved on to the financing department. We worked with a guy in finance for another couple of hours while they were washing, cleaning and preparing our car for us. The finance department did their thing, trying to get us to agree for paying a ridiculous amount of money for an extended warranty. We negotiated and paid $1500 for an additional warranty. The finance department couldn’t get their computer to work so we were stalled even longer but we were okay with it since we were getting “such a great deal” on this car. At 9pm we are finally finished, the dealership was closing and we go out to pick up our new car but we get inside the car and check for the navigation, it isn’t there. We told our salesperson again that the navigation was not working. He asked his manager and everyone then realized it was the MDX base model. I thought we were getting a good deal on the Tech ok age and all along, it was the base model. They all apologized for the mistake and told us to take the car home and come back Monday for them to work it out. They assured us they would make it right. We came back on Monday with the goal of leaving with an Acura Advance. This now makes the second day my husband and I have had to miss time at work to try and purchase a vehicle. We were promised differing things from the salesperson, the finance department and the manager. No one was on the same page. The manager brought the new paperwork to me for the Acura MDX Advance we were purchasing and I noticed it showed $0.00 under “options” (where the warranty should show up). I asked him if I would get the same warranty I had agreed to purchase when I was there Saturday and he said yes. He said he couldn’t take more off the sticker price but he would help us on other ways to make our out the door price better. So I verified and asked “you’re taking the extended warranty off my price but giving me the same deal we agreed to Saturday?” He said “yes, this is the bottom dollar price including your warranty.” After I was clear that we were getting the $1500 taken off our bottom dollar amount, we finally agreed on the price and we moved to the finance department. There, the financing guy, who was very helpful and polite, told us that he wasn’t told that the extended warranty would be included in our bottom dollar price so he needed to double check with the manager. The manager came in again and told us that he didn’t agree to that, he didn’t know what warranty we had purchased on Saturday and he couldn’t lose more money by including the $1500 extended warranty. He said he didn’t remember telling us that he would include the warranty and that we misunderstood. We took our check back and will not be returning to this dealership.

I sat down to negotiate a price for the vehicle I wanted and they presented me with a sheet with $2,600 in addition to the advertised online price (not TTL). I challenged the manager, Cal, about honoring the price posted on the internet and he told me that every dealer does this. I named several who do not do this. The manager said extra fees like this were in the “fine print” on the internet. The manager said he was doing me a favor by taking these fees off. I disagreed and said I expect them to honor the price they post on the internet. There are enough upstanding dealers in the DFW area who do not add on hidden fees to bump up profits at the expense of the customer. I took my business elsewhere.

This place has horrible customer service!! I would go else where to purchase a vehicle if you want Good customer service!! Never again would I buy a car here again!!

Our sale rep was great his name was Thai our visit was wonderful looking forward to our next visit I recommend others to go visit

These people will try to sell you a broken car. I test drove a car that very obviously had been heavily abused by the previous owner and needed thousands of dollars in repairs. They tried telling me that the car was fine and all my complaints were normal. Ended up going to another dealership and test driving the exact same car and it had none of the issues they were claiming were "normal".

Exceptional Sales Service by “Travis” Nguyen” and Vandergriff Acura. Our Acura lease was up in May and we wanted to save money by leasing ASAP. Even with “Virus” limitations, Travis brought the exact 2020 RDX Tech package SUV to our home in Dallas for a test drive. We fell in love with the new 2020 RDX . Travis and the Vandergriff Team presented a great deal as legacy Acura customers and within hours, Travis returned to our home to swap out our SUVs (on the same day!). Thanks Travis and Vandergriff Team!!