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Reviews

4.3
Average based on 16 reviews
  • Excellent sales and service exp

    I purchased my 2013 Kia Soul from Jack Key in August, 2013. I knew the vehicle I wanted, and called ahead to verify it was still in stock, so they...


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    I purchased my 2013 Kia Soul from Jack Key in August, 2013. I knew the vehicle I wanted, and called ahead to verify it was still in stock, so they had it ready for me to look at and test drive when I got to the dealership. The sales person was friendly, helpful and explained the various options without hard selling. The entire buying process only took about two hours and I have been very happy with every subsequent service appointment since. The service reps never up sell and I am able to see my vehicle throughout the entire service process. They check things I am concerned about and, even in those instances, they have not tried to sell me more service/parts than I need.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Not satisfied at all!

    I bought a 2016 Sorento May 10,2016. Alex(the salesman) promised to install a U-Hall hitch as part of the purchase. He said he would order the hit...


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    I bought a 2016 Sorento May 10,2016. Alex(the salesman) promised to install a U-Hall hitch as part of the purchase. He said he would order the hitch & he would call me when the hitch came in and when U-Haul could install the hitch. On May 14th no call from Alex - so I went to the dealership - now the story is they will give me a check. They said to come back on Friday, May 16th and pick up the check. I saw Alex and the sales manager at 12 Noon Friday, May 20th - no check - Alex said he would get the check and call me Friday afternoon to come and get it! Alex did not call. I call him at 4:30 pm and he said they could not get into her office to get the check but he would call me back in 10 min. At 5 pm he still has not called.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Worst experience I've ever had at a car place.

    My husband took our car in to get the hood looked at since it was not opening. It took them over 3 hours just to inspect it. They told my husband ...


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    My husband took our car in to get the hood looked at since it was not opening. It took them over 3 hours just to inspect it. They told my husband what part he needed and sent him to parts to get a quote. They told him they had it in stock so whenever he wanted to get it fixed to being it back. So I took it back a few days later and they told me the part wasn't in stock and would take 3 days to get there. A few minutes later they tell me it will be 7 days unless I want to have it expressed shipped and it would be there the next day. I paid $30 to get it there for the next day (I was leaving town the day after) and after an hour of waiting (the time they told me it would take to have the car fixed) the service manager comes and tells me it's the wrong part and we actually need 3 different parts which are going to cost 3 times as much as I was originally quoted. I asked why they didn't diagnose it in the first place and they proceeded to change their story and say that we never asked for it to be diagnosed in the first place and we just decided what part we needed so this was my fault. One of their techs ended up backing up my story. I ended up going to the Lithia Dodge dealership to get my Kia fixed where they told me that I only needed the one part to fix it and they fixed it for a lot cheaper and much better attitudes. I will never do Buisness with jack key again.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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