Frank Kent Cadillac

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
63 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 3, 2019

    Service is a-ok and facility and waiting room is superb.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you kindly for your five-stars and feedback! We hope to see you again soon!

  • 5.0 out of 5
    April 11, 2019

    My experience was amazing. Everyone that helped was very friendly and knowledgeable. Frank Kent has always gone above and beyond expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Ashlee, for taking the time to leave feedback with us on your time spent at the dealership! We are elated to hear that you had a wonderful ...experience. Thank you kindly for the five-stars and recommendation!

  • July 28, 2016

    The most pain free experience ever buying a car. No pressure, no drama.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Layne, for your amazing review! We are so glad we could make your car buying experience an easy one! Welcome to the Frank Kent Family it is... great to have you!

  • 5.0 out of 5
    March 28, 2019

    Tony Beasley and Frank Perry made buying my truck a breeze. I appreciate how patient they were with me. They both answered questions I had immediately.... I would definitely say the 6 hour drive to the dealership was completely worth it!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Shelly, we are happy to hear that Tony was such a pleasure to work with during your car buying experience. We strive to have the best customer service... at all times! We will be sure to pass on your great review to Tony! Thank you for taking the trip to the dealership. If you ever need anything, let us know!

  • 4.0 out of 5
    March 27, 2019

    I got an email with a coupon for a service I had to do on my 2016 cadillac, they said they will validate my coupon but once the car was ready and all they... didnt apply te discount, also it's not about money it's about trustworthiness.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alvarez, I would like to personally extend my sincere apologies for your recent experience, and I would like to look into this matter further, as we s...trive to provide excellent customer service. We truly value our customers. We look forward to helping to resolve this issue. Please call me at 817-989-4439 or email me at jasonj@fk1935.com so that we can discuss the details. Sincerely, Jason Johnson General Manager

  • 5.0 out of 5
    March 16, 2019

    Awesome experience!!! I actually up my guy in the service driveway and come to find out. He was the internet manager.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Warren, for taking the time to leave feedback with us on your overall experience!

  • 5.0 out of 5
    February 26, 2019

    Great dealership. From the beginning to the end of the buying cycle, 5 stars all the way around! Lester was wonderful to work with. He answered all my... questions and did the necessary work to make the my buying expierience effortless and enjoyable.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jason, thank you for taking the time to leave feedback with us on your overall experience at the dealership! We are elated to hear that Lester was ...such a pleasure to work with. If you ever need anything, let us know. We hope to see you again soon!

  • 5.0 out of 5
    February 26, 2019

    My husband and I were long time customers, 30 years plus. He passed in May and they have helped me with our older vehicles and have always taken great... care of me and my car needs. They gave me a great trade in and a new”used” car . Chris/William was very patient and very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ruby, thank you for taking the time to leave feedback with us on your overall experience at the dealership! We thank you for always choosing Frank Ken...t Cadillac throughout the years. We are thrilled to hear that Chris and William were a pleasure to work with. If you ever need anything, let us know. We hope to see you again soon!

  • 4.0 out of 5
    February 22, 2019

    The lock in the bathroom stall would not open, trapping me inside. I called the dealership main number over and over for at least 20 minutes. There was... no answer and no voice mail. The phone rang and rang. Finally I called my service advisor, who sent someone to unjam the lock. This could have been really dangerous if I had been having a medical emergency. I doubt not answering the phone meets Frank Kent?s standard.

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    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Barbara, I would like to personally extend my sincere apologies for your recent experience, and I would like to look into this matter further, as we s...trive to provide excellent customer service. We truly value our customers. We look forward to helping to resolve this issue. Please call me at 817-989-4439 or email me at jasonj@fk1935.com so that we can discuss the details. Sincerely, Jason Johnson General Manager

  • 5.0 out of 5
    February 5, 2019

    Melissa was great to work it.. she went above and beyond for us.. I would definitely go back to buy another car from her and from Frank Kent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words and 5 star review, Steve! We truly appreciate your business.

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