Frank Kent Cadillac

Reviews

4.5 out of 5 4.5
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 10, 2018

    I recently was in to have an OnStar issue checked out. Every time I visit I am always greeted with a smile and treated like family. A special thank you... to Juan Munoz in the service department for taking great care of my cars needs time and time again! It’s always a pleasure doing business at Frank Kent Cadillac, you guys ARE the BEST!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest..., and are pleased to hear that you enjoyed your experience here at Frank Kent Cadillac!

  • 5.0 out of 5
    October 4, 2018

    Carl Winstead gave us great customer service. He was personable,kind and super efficient. The repair was done top notch and I would and will highly recommend... Frank Kent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happ...y to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • July 28, 2016

    The most pain free experience ever buying a car. No pressure, no drama.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Layne, for your amazing review! We are so glad we could make your car buying experience an easy one! Welcome to the Frank Kent Family it is... great to have you!

  • 5.0 out of 5
    October 4, 2018

    Every time I visit the dealership I am treated like a family member, they always greet me with a smile they go above and beyond their call of duty. I recently... went in to have my windshield replaced and while My vehicle was there they went ahead and change my Oil and rotated my tires, I didn’t even know it until after I read the receipt. I have had nothing but great experience at this dealership. Thank you Frank Kent!!!! You guys are THE best!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there&ap...os;s anything more we can do!

  • 5.0 out of 5
    September 26, 2018

    I called Frank Kent Cadillac service department for the 7500 mile oil change on Sept 21 I arrived about 8:30am and waited on promptly. Service completed... and I was on my way home by 10:00am! Good job Service Team!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anythi...ng more we can do!

  • 3.0 out of 5
    August 31, 2018

    Bill was $100 more than quoted. Didn’t get a call back with an explanation as promised by checkout clerk.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Gloria for taking the time to make us aware of this situation. Please allow me to extend my sincere apologies for your recent sales experie...nce, and assure you that I would like to look into this matter further, as we strive to provide excellent customer service with every interaction. Please call me at 817-989-4439 or email me at jasonj@fk1935.com so that we can discuss the details. Thank you again, and I look forward to hearing from you. Sincerely, Jason Johnson General Manager

  • 5.0 out of 5
    August 3, 2018

    The Frank Kent Cadillac is an awesome experience! Every aspect of the car buying process through car ownership is focused on the customer. Customer service... is their hallmark - and they are experts in providing the pinnacle of service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are elated to hear about your great experience spent at the dealership! We thank you for the recommendation and hope to see you again soon! Take ca...re.

  • 5.0 out of 5
    July 9, 2018

    This visit was very fast and efficient! I went in for an inspection and and an oil change and I was out in less than an hour. It was also wonderful to... get my car back with a clean interior and exterior since it had been raining a few days prior to my visit!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are thrilled to hear about your excellent experience at the dealership, Jones! We thank you for taking the time to leave a review with us. Take ca...re!

  • 3.0 out of 5
    July 9, 2018

    Lady at the register was pretty rude. I was just there to get an oil change and I felt like I was at basic training

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to make us aware of this situation. Please allow me to extend my sincere apologies for your recent sales experience, and... assure you that I would like to look into this matter further, as we strive to provide excellent customer service with every interaction. Please call me at 817-989-4439 or email me at jasonj@fk1935.com so that we can discuss the details. Thank you again, and I look forward to hearing from you. Sincerely, Jason Johnson General Manager

  • 5.0 out of 5
    June 26, 2018

    Went to the Ennis location. My salesperson Sherri was extremely helpful. Made the process very easy and fun. In fact every person i dealt with at the dealership... was very friendly. Great service

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Melissa, we are thrilled to hear about your time spent at the dealership with Sherri. We thak you for taking the time to leave a review. Take care!

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