Reviews
Write a reviewThey really have very nice quality and clean cars, we are...
They really have very nice quality and clean cars, we are very pleased with our purchase of our 2012 MBZ GLK. Easy process to complete the sale and take delivery - found the car online and drove from St Louis to pick it up.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We are grateful for your business and kind feedback. We take a lot of pride in our inventory and customer satisfaction which makes your review very rewarding!
Great experience
These guys have an outstanding team. Everyone patiently answered all my questions. Originally wanted a car fixed then saw a car that had to have. Everyone really went above and beyond. Thanks!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Rebecca! We really enjoyed assisting you through the upgrade. Thanks for the kind words, we appreciate them!
Not a trustworthy dealership. Agreed to price and terms...
Not a trustworthy dealership. Agreed to price and terms over the phone and text. Was asked to initiate financing application to hold car. Filled app out and never got a straight answer from anyone. Finally got a hold of the manager on day 3 only to find out the car was sold. Dishonest staff and people. Avoid this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We have reviewed all the phone and other communication records. We apologize if you feel we didn’t handle it promptly or to your expectations.
Most unprofessional sales experience I've had
I had engaged the dealership to discuss a car found on CarGurus. We had chatted over a period of a couple weeks, asking questions, learning about the vehicle, agreeing on price. Ultimately, we landed on an offer, I committed, and asked the dealership to let me know what to send - license, insurance, payment, etc, and purchased a flight to come out to pick the vehicle up. By the next afternoon, the dealership 'forgot' they had agreed to sell me the vehicle and sold it to someone else. The dealership then proceeded to ghost me for the day - not responding to texts, etc, until I finally called to figure out what was going on. When I could finally get in touch, I spoke with the owner - who simply noted they screwed up, but they would look into it. The dealership again ghosted me for another day - not responding to texts, calls w/messages, etc. When I finally got back in touch with the 'owner', the story was the same - sorry about our ineptitude. Shoppers beware: - Dealership isn't buttoned up basic processes - which means they're likely to mess up / miss something in the larger process that will affect either your buying or ownership of a vehicle - When the dealership begins texting you, you are not always talking to the same person. This means you're likely to get the runaround when you think you've agreed to something with one person - Nothing 'modern' about their processes - just like working with those old-school used car dealers we've all dreaded engaging. Look for a franchise dealer or Carvana if you want a modern & accountable experience.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Chris, thank you the feedback. Of course there are 2 sides to every story but I respect your opinion and apologize we couldn't give you what you were looking for in this transaction. - Don Hunsaker Owner
Thanks Don - if there's anything inaccurate on my side of the story, please do clarify. Per our call yesterday, this appears to be a fair synthesis of the events.
Quick and Easy, Awesome Experience!
Fantastic service. Whole process was very easy and seamless. Walked in to test drive and had a deal finished shortly afterwards. Will highly recommend to anyone shopping for a replacement vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and kind review!
Great Experience!
Modern Motorcars was great to work with on my recent purchase. I worked with Don and he went above and beyond to ensure I was happy with my vehicle purchase. They have gained a customer for life and I will tell everyone I know to check out Modern Motorcars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Amber! You are very kind and we really enjoyed helping you with your purchase. We would love to count you as a customer for life as we truly appreciate your business!
Fast, Easy, Awesome Experience
My wife and I drove 6.5 hours from Indiana to buy a car. Great experience. Everyone was friendly and helpful. Car was extremely clean inside and out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! That’s a long drive and we are grateful you chose Modern Motorcars!
Nightmare Experience. SUV in shop soon after purchase.
We purchased an SUV for our daughter and the car has been in the shop ever since. She drove it less than 500 miles before it left her stranded on the interstate one evening. We had it towed to a mechanic and he said there are numerous issues with the engine and transmission and it did not just happen in the few weeks she drove it. The transmission is shuddering and smells like it is burning. Also an oil gasket leaks, the AC is no longer cold and the lights are dim which he said could be alternator issues. Waiting on the bill now. Like I said, a nightmare and will be very costly.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for letting me know there is an issue. I want to make sure you are taken care of.
We are very sorry to hear of this situation and would like to understand what has happened. We do not have this vehicle in our Service Center and were unaware of any issue until this review. Would you please contact either Dustin or Don at 417-881-3080 to discuss whats happened and how to resolve?
Great People Makes A Geat Company
My wife and I both drove 4hrs from AR to buy a car and every thing about our experience was just GREAT. From meeting Don the owner to meeting Brandon in financing it was just an over all great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We are grateful to have earned your business and you enjoyed the experience!
Awesome experience! Love Modern Motor Cars! Skylar is the...
Awesome experience! Love Modern Motor Cars! Skylar is the best and made it an easy buy! Will definitely use again and worth the drive from Arkansas!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for making the trip here and being so easy to work with, I had a great time with you guys!
