Reviews

Average Ratings

4.2
35 lifetime reviews.
  • Best service with friendly and helpful staff

    Freeman Toyota/Used Lot had the friendliest staff. Rudy Cenicero's hands down the best salesman I have ever met. He was friendly and personable. D...


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    Freeman Toyota/Used Lot had the friendliest staff. Rudy Cenicero's hands down the best salesman I have ever met. He was friendly and personable. Did not make us feel pressured and most of all made us feel comfortable. I WILL COME BACK FOR FUTURE BUY! We even named our vehicle after him. Thanx to Michael Daniels for his compassion and friendly smile. He made our day.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buyer

    I recently bought my second Avalon from Freeman Toyota. I live several hours from the dealership, but it was totally worth the drive! I am impres...


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    I recently bought my second Avalon from Freeman Toyota. I live several hours from the dealership, but it was totally worth the drive! I am impressed with the integrity and personal attention of Ken Laird and other employees. I received a friendly greeting from the moment I arrived! I would highly recommend this dealership to anyone desiring a great experience buying a new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • love the staff

    Love Chuck Denson sold my mother in law a car and located new truck for me in same day.. pricing very competitive ,financing hassle free couldnt w...


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    Love Chuck Denson sold my mother in law a car and located new truck for me in same day.. pricing very competitive ,financing hassle free couldnt want more in car buying process

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • love the staff

    Love Chuck Denson sold my mother in law a car and located new truck for me in same day.. pricing very competitive ,financing hassle free couldnt w...


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    Love Chuck Denson sold my mother in law a car and located new truck for me in same day.. pricing very competitive ,financing hassle free couldnt want more in car buying process

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • best customer service ever given by CHUCK DENSON

    called gave our laundry list of needs and wants for a car...Within hours went to dealership painlessly traded in vehicle and drove out with wonder...


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    called gave our laundry list of needs and wants for a car...Within hours went to dealership painlessly traded in vehicle and drove out with wonderful car Red bow delivered....We are thrilled anyone needs a car call Chuck Denson hes the best///

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • T Drake

    Kevin is very unprofessional! We were buying a car for our son and the car had lots of body damage and he said we should be concerned with the dri...


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    Kevin is very unprofessional! We were buying a car for our son and the car had lots of body damage and he said we should be concerned with the drive ability and not the appearance. If I am the customer then the salesman should not tell me what I should be concerned with because it's not his purchase. I am concerned with drive ability and appearance. It's my money!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Service Issues

    In the last 48 months, I've purchased a Corolla, Highlander and Tundra. On my last service on the Tundra, I mentioned that the front seemed to di...


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    In the last 48 months, I've purchased a Corolla, Highlander and Tundra. On my last service on the Tundra, I mentioned that the front seemed to dip to the right when making a gradual left turn. I was told by my service rep that a mechanic was testing the vehicle. I actually saw them park the truck on the South lot. My service rep said they could find no problems. This struck me as curious as the truck was parked and never drivin. This is not what I have come to expect from Toyota. I've had very good purchase experiences, but I will think long and hard before I take it back to Freeman for service. I may purchase my next Toyota from a different store. I am, afterall, a Toyota person.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Purchasex 2017 Toyota Camry XLE

    Miae Kim was our salesperson & she did a great job!!! Her manager Jeff was awesome as well!!! They did an awesome job for our trade value and th...


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    Miae Kim was our salesperson & she did a great job!!! Her manager Jeff was awesome as well!!! They did an awesome job for our trade value and the purchade price. We had purchased a new Pathfinder and now considering trading it in for a Highlander from this dealership!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional, clean, friendly, quick

    I recently bought a new Tundra TRD Pro from Troy Thompson. This is the 3rd vehicle (2 tundras, and a prius)I have purchased from Troy and I gotta ...


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    I recently bought a new Tundra TRD Pro from Troy Thompson. This is the 3rd vehicle (2 tundras, and a prius)I have purchased from Troy and I gotta say, he is about the best you can get for a sales person. The process took less than 2 hours, only because I forgot my insurance card. It would have been a lot quicker. Anyways, Troy is very friendly and knows his stuff! There was absolutely no hassle during any part of the process. They don't try to sell you on anything, and only give you the facts. The finance department was great as well. I think I was in there a total of 15 minutes. If you get Nate, you will he in good hands. This place rocks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Egregious behavior of floor manager Jeff Morris

    [I'm resubmitting this review per Heather Zwicke's instructions.] After being displeased with the demeanor of the salesman that was attending to m...


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    [I'm resubmitting this review per Heather Zwicke's instructions.] After being displeased with the demeanor of the salesman that was attending to my request and having to wait almost a half hour for the car to be brought to me for a test drive, I contacted the sales manager on duty, Jeff Morris, to complain about the whole process. Here's a description of that conversation and subsequent events from a letter I wrote to the General Manager (unanswered), which, I'm hoping, will discourage many prospective buyers to set foot in this place. I asked Morris for five minutes of his time in private. He took me to a side office, where I expressed my dissatisfaction with Bill, the salesman. Even though such complaints occur very rarely in my case, the managers in the past used to be in full control of their customer service skills and use them to pacify rather than antagonize me regardless of whether they believed me or regardless of what they intended to do about the salesman I complained about. Not so Jeff Morris. From the very start, he gave the impression of taking Bill's side. When I mentioned that Bill didn't advise me in a timely manner about the problems he was having in getting the car, Jeff kept repeating the mantra that he did eventually inform me. I then admonished Jeff for not showing requisite customer service skills. Instead of saying something like: "I apologize, sir, for the experience you had. Our dealership's policy is to make you fully satisfied. Would you like me to get you another salesman?", he was continuously on the defensive. He even accused me of raising my voice at him - as if he were some kind of untouchable high priest instead of an individual that's about 30 years my junior. Finally, he said, "So, what would you like me to do?" I said: "Well, I don't think you can do anything for me at this dealership." He immediately changed his demeanor, stated that he wanted me to leave and practically threw me out of. I said, "Jesus Christ, are you throwing me out!?" Of course, that expression, just like "my God", has no religious defamatory connotations and is used in this and other English-speaking countries by hundreds of millions of Christians and non-Christians on a daily basis. His hypocritical answer was: "We're a Christian dealership and we don't like you to use those words." In the same breadth he said, "Now CARRY YOUR BEHIND (he used the stronger three-letter word) OUT!" When I asked for his name, Morris refused to give it to me. I figured out later that his escorting me was designed to minimize any chance of my going upstairs and complaining to his higher-ups. Not willing to play a wilting violet, I called the dealership after I got back home to obtain the owner's or General Manager's e-mail address/phone number. They kept transferring me, and I finally got Morris even though he was the last person I wanted to talk to. He called me a "donkey" (again, he used the stronger three-letter word) and said that our conversation was on a speaker so that the whole dealership can hear it. He kept pulling his Christian creds on me even though he behaved more like a servant of the devil rather than of Jesus. When I hung up on him, he called me back, pretending that he was exercising customer service civility because, in his words, "we were cut off". Apparently, at Freeman Toyota, Jeff Morris has a carte blanche to behave like a bully, insult customers without a justified cause, use a perverted notion of Christianity as a fig leaf for his aggressive mentality, and throw out a customer who himself had voiced an intention to leave the premises. I've never encountered this kind of customer service fiasco before in my 60+ years of life.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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