AutoNation Ford Mazda Fort Worth

New 888-446-9768 Dealer Website
Used 866-979-5914 Email Dealer
Service 888-905-9186

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Reviews

Average Ratings

4.5
Average based on 113 reviews
  • A One Customer Service from Chris Smith (Salesman)

    I just purchased my 3rd vehicle in two years from Autonation Ford in Fort Worth and I can honestly say I won't buy from any other dealer. I was lu...

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Please let us know if there's anything else we can do f...


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    I just purchased my 3rd vehicle in two years from Autonation Ford in Fort Worth and I can honestly say I won't buy from any other dealer. I was lucky enough to meet Chris Smith on my first visit, in 2014. It was one of the worst nights to buy a car; icy, snowy, wet and cold. Chris made the experience well worth it and was the main reason I bought that Mustang. Since that night I've purchased two more vehicles and on both occasions have received nothing but the best customer service from Chris. He is one of the nicest, most honest men I've had to pleasure to know and truly does his very best to make sure you get the best deal; hands down. I highly recommend this dealership, especially for first time buyers....this dealership and Chris will make sure that you have a great experience. I'd also like to thank Tim, the Sales Manager and David from finance. You guys are the bomb!!!!! Rave reviews on my 2014 and 2016 F-150s.....Great vehicles. The new 2016 has so many neat extras....and is provides a very nice, smooth ride. Way to go Ford....you got it right!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!


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  • Service Department needs improvement

    I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail dam...

    Dealer Response

    We are deeply disappointed by your lackluster experience at AutoNation Ford Mazda Fort Worth. If you'd like, please contact our General Manager at...


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    I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediatly saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. It turns out, the key was in another salesman's pocket. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    We are deeply disappointed by your lackluster experience at AutoNation Ford Mazda Fort Worth. If you'd like, please contact our General Manager at (817) 200-4212. We'd appreciate the chance to make your experience a positive one.


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  • I would definately go here again...awesome sauce!!

    I can't say enough about the excellent experience I had purchasing my new Mazda CX5. Ben Sornat listened to my needs and found the perfect car for...


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    I can't say enough about the excellent experience I had purchasing my new Mazda CX5. Ben Sornat listened to my needs and found the perfect car for me. He explained all of the special features and carefully walked me through the purchasing process. He explained how their trade in process worked, I feel I really got a good deal! The Finance Officer also did a great job. He explained the 50 pages I had to sign and still got me out of there in decent time! If you want to get the job done, go see Ben Sornat!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buy now and we will fix it later!

    As a condition of sale, I asked that the Lift gate be fixed. The vehicle went to a chevy house (6-7 days) for a factory recall, but did not get th...

    Dealer Response

    We strive to provide excellent service to our customers at AutoNation Ford Mazda Fort Worth. If you would be willing to give us another chance, pl...


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    As a condition of sale, I asked that the Lift gate be fixed. The vehicle went to a chevy house (6-7 days) for a factory recall, but did not get the lift gate repaired. After I said I wanted the vehicle, I had to wait 3 days for the vehicle to be return to this dealer. When i learned that the lift gate was not fixed, i was told i had to buy as is or it would be sold to another buyer. I was told i would get their best interest rate, i said 3% or i would get financing by others, at closing I was hit with 5.75%!!! However they did get to 3%.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We strive to provide excellent service to our customers at AutoNation Ford Mazda Fort Worth. If you would be willing to give us another chance, please contact our General Manager at (817) 200-4212. We'd appreciate the chance to make your experience a positive one.


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  • service review

    I've used this location for service of my truck... I've had to get extra charges removed from my ticket the last three times. Also, no call about ...

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the ...


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    I've used this location for service of my truck... I've had to get extra charges removed from my ticket the last three times. Also, no call about my truck, have to track down the information myself.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!


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  • Excellent Service, Friendly Staff, Love our Car!

    We purchased a 2015 Mazda3 from AutoNation Mazda FW. We had the pleasure of working with Ben and Zach - both were very courteous, knowledgeable an...

    Dealer Response

    Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if ...


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    We purchased a 2015 Mazda3 from AutoNation Mazda FW. We had the pleasure of working with Ben and Zach - both were very courteous, knowledgeable and helpful when it came to the selection of our car. We had been to other Mazda dealerships in the area and were very disappointed with the service, this was our last try and we were ready to change the make and model of the car to get the service we desired. We have already recommended Ben and Zach to friends of ours who are looking for two vehicles at the moment.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.


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  • Easy buying experience

    Responded quickly to me with information about the f150 I purchased. They gave me a reasonable price for the truck within the budget I wanted for...

    Dealer Response

    We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can d...


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    Responded quickly to me with information about the f150 I purchased. They gave me a reasonable price for the truck within the budget I wanted for my daughters first vehicle didn't have to haggle. Chris was a great salesman didn't pressure or push anything on me

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • Great service

    Good service and nice people who take care of you when you take your car in for service.

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the ...


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    Good service and nice people who take care of you when you take your car in for service.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!


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  • AutoNation Ford Service Department

    I had my 2005 Ford Expedition towed there due to a transmission failure. I accompanied the tow truck and checked the vehicle in at 10:30 am on Fri...

    Dealer Response

    Thanks for the feedback, Jeff. We strive to provide excellent service to our customers at AutoNation Ford Mazda Fort Worth. If you would be willin...


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    I had my 2005 Ford Expedition towed there due to a transmission failure. I accompanied the tow truck and checked the vehicle in at 10:30 am on Friday, September 4th. They were very busy, and due to the holiday weekend, said they would get back to me on Tuesday, the 8th. I called Tuesday afternoon and left a voicemail with James Kelly, my service adviser. I called again Wednesday morning and again in the evening, each time leaving a new message in his voice box. After calling again on Thursday morning, I drove to the dealership and went to his office. I met him and explained about the non returned calls and he said there was trouble with the voicemail system. I asked him about the vehicle and he said they were just now working on it, and they would call soon. As I left, I drove by the spot where the tow truck had dropped it the previous Friday, and there it sat. On Friday, one week after the vehicle had been in their possession, I called James supervisor, Landon Owens, and explained the situation. He confirmed there were no system voicemail issues and would talk with Mr. Kelly. I was called by James Kelly Friday afternoon, 7 days and a few hours after receiving the vehicle, and was told the transmission would have to be completely replaced for $5164. This was based on the error code by the computer without a wrench being turned on the truck. I called a non Ford repair facility, explained the situation with the error code, and they came and towed the truck that day, and repaired the vehicle for half the price with a rebuilt transmission (that was what Ford was going to do) for half the price. I could have opted for just replacing just the damaged parts for even less, but went with the whole replacement and the 5 year50000 mile warranty. Autonation charged me $99 for "keeping" the truck for one week and then spending a few minutes checking the computer error codes. They ignored my phone calls for 6 days, lied about why return calls were not made. I cannot emphasize enough the displeasure with this service department. Trustworthiness is an issue with this dealership.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback, Jeff. We strive to provide excellent service to our customers at AutoNation Ford Mazda Fort Worth. If you would be willing, please call our General Manager at (817) 200-4212 to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.


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  • Andy Pham at AutoNation is A-OK!

    Andy Pham took care of me on this lease of a new F-150, and he's a very busy man but was always available to communicate with me to get the deal d...

    Dealer Response

    Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.


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    Andy Pham took care of me on this lease of a new F-150, and he's a very busy man but was always available to communicate with me to get the deal done. I shopped Auto Nation and they couldn't be beat price wise. I would had given 5 star's, but a rebate that Andy told me about many times turns out was not applicable for my lease, thus a bit disappointing when signing the paperwork. But even without the rebate, his price was still better than other dealers and his service is top notch!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.


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