Lexus of Arlington

Dealer list of a car 2025 Lexus IS 500 on Cars.com for 69 645 when I get there the car has 5600 miles on it. It sustained some damage to the front minor rock chips and scrapes and then the Dealer raises the price when I’m ready to buy to 77,000 not the way business should be done.

Brian Weisbond did an outstanding job as a service writer. He kept me informed and was very efficient. I was very happy with the service he provided.

Brought my RX450H in for oil change and tire rotation. Tech discovered an issue that needed to be fixed. The issue was covered under my extended warranty, but they had to order the parts. Parts came in next day, and the following day the car was repaired. Quick service, nice video showing original issue and replaced part. Very thorough and not pushy.

I recently had the 20,000 mile service performed on my RX350. Everything seemed fine except for the slight odor of oil I noticed when driving. A week after the oil change my husband and I left on a trip. 600 miles from home the ?Engine oil is low? warning light came on. We were able to get off the interstate and to a gas station in less than 10 miles. When we checked the oil level it was barely registering on the dip stick. We discovered that the oil cap had not been replaced after servicing was completed. The entire engine compartment had been soaked by the oil spraying out of the filler tube. I called Arlington Lexus the next day and discussed this situation with Tom Prondzinski. He was a perfect gentleman. First he apologized for this mistake happening. He had me contact the Lexus dealer at our destination. He worked with that dealership to have my vehicle throughly checked and cleaned up. Mistakes happen. I could not have ask for better service to get this mistake made right. After my car was serviced Tom took time to call me and make sure everything was straightened out. I think it is the sign of a good dealership when they take responsibility for a mistake and work to get it straightened out.

Thank you to the individual who cleaned the INSIDE of my windshield. Something that I cant reach with my 78 yr old shoulders!! Thank you Haresh for ur usual personable service!!

Haresh is always so helpful that I know my diagnosis and repairs will be done properly. It makes it a pleasant experience all around. I would recommend Rohrman because of that.

We had an excellent experience purchasing our car at Lexus of Arlington. Special thanks to Adriana for helping us choose the Lexus brand and to Orest for making the buying process smooth and stress-free. Both were professional, knowledgeable, and truly helpful. Highly recommend this dealership and the entire team!

I had too much waiting time for financing. Please make financing process faster. Not only your dealership, but we are also busy and scheduled at the pinpoint date and time.

We had a Great experience at this dealership thanks to the sales and service teams

Patrick is very easy to work with, knowledgeable and helpful in making the best purchasing deals.