New 866-237-9272 Dealer Website
Used 866-892-7513 Email Dealer
Service 888-621-3392

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
79 lifetime reviews.
  • The worst

    Avoid at all costs. Ugly cars and horrible service!

    Dealer Response

    Thank you for your feedback. However, it is disappointing to hear about your experience at Lexus of Arlington. I would like the chance to speak wi...


    Show Full Review

    Avoid at all costs. Ugly cars and horrible service!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. However, it is disappointing to hear about your experience at Lexus of Arlington. I would like the chance to speak with you about how we could improve our business. Please contact me and we can set up a time to meet. Marcin Ajdukiewicz, General Manager, M.ajdukiewicz@rohrman.com, 847-991-0444


    Hide Full Review
  • Great Sales Staff

    Thanks to Krzysztof Koc for his excellent customer service as my salesperson. And to Peter Demos for explaining the features.

    Dealer Response

    Thank you for taking the time to write this 5-star review, Paul! We are pleased to hear that you enjoyed your time at our dealership and we hope t...


    Show Full Review

    Thanks to Krzysztof Koc for his excellent customer service as my salesperson. And to Peter Demos for explaining the features.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this 5-star review, Paul! We are pleased to hear that you enjoyed your time at our dealership and we hope to see you again in the future!


    Hide Full Review
  • Definitely Coming Back

    Alex Castro helped Jim Cooper - both excellent The one thing I noticed about this dealership is that everything runs efficiently and succinctly. W...

    Dealer Response

    Lynnea, thank you for leaving a great review! It is a pleasure to hear Alex and Jim provided you with a great car-buying experience. They will be ...


    Show Full Review

    Alex Castro helped Jim Cooper - both excellent The one thing I noticed about this dealership is that everything runs efficiently and succinctly. When you make a purchase it is like everyone goes into action and every step is on point and efficient. I will definitely buy here again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lynnea, thank you for leaving a great review! It is a pleasure to hear Alex and Jim provided you with a great car-buying experience. They will be happy to hear your kind words. We appreciate your business and look forward to seeing you again in the future.


    Hide Full Review
  • Exceptional service. Very customer focused.

    Came in looking for a particular model and year. Sales Assoc. Nus Khan presented the vehicles and accompanied the test drive. He was very informat...

    Dealer Response

    Thank you for taking the time to leave such a great review, Ann. We are thrilled to hear Nus, Hugh, and Peter provided you with a pleasant experie...


    Show Full Review

    Came in looking for a particular model and year. Sales Assoc. Nus Khan presented the vehicles and accompanied the test drive. He was very informative. Proving negotiations were not confrontational at all. Both Nus and the sales manager Hugh were professional and we were able to come to a fair price. We arranged for delivery later that day and delivery specialist Peter Demos was very helpful I guiding us through the functions of our new vehicle. Our interactions with everyone we dealt with at Arlington Lexus were satisfactory. We look forward to establishing a great working raelationship with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave such a great review, Ann. We are thrilled to hear Nus, Hugh, and Peter provided you with a pleasant experience. They will be happy to hear your kind words. We appreciate your business and hope to see you again in the future.


    Hide Full Review
  • Excellent Treatment

    Treated very well never felt any pressure and did not have to haggle over price

    Dealer Response

    Louis, we are pleased to hear you have had a wonderful experience with our team. We appreciate your business and hope to see you again in the future.


    Show Full Review

    Treated very well never felt any pressure and did not have to haggle over price

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Louis, we are pleased to hear you have had a wonderful experience with our team. We appreciate your business and hope to see you again in the future.


    Hide Full Review
  • Long time customer

    I highly recommend asking to work with Nicole Wokas for your next car purchase or lease. She is prepared, informed, expedient,and kind. She helped...

    Dealer Response

    Thank you for taking the time to write this excellent review, Amy! We appreciate your continued business and will be sure to pass along your kind ...


    Show Full Review

    I highly recommend asking to work with Nicole Wokas for your next car purchase or lease. She is prepared, informed, expedient,and kind. She helped me examine 2 different options and made sure my questions and concerns were addressed. The inventory here is huge so you can get a great car and then enjoy the amenities, such as car washes, as a Bob Rohrman customer for life!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this excellent review, Amy! We appreciate your continued business and will be sure to pass along your kind words to Nicole!


    Hide Full Review
  • Good Job

    Adam was our sales rep and did a very good job. The back-up for finance and new car delivery was a bit slow.

    Dealer Response

    Thomas, we're pleased to hear Adam provided you with a great experience. He will be happy to hear your kind words. We appreciate your business and...


    Show Full Review

    Adam was our sales rep and did a very good job. The back-up for finance and new car delivery was a bit slow.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, we're pleased to hear Adam provided you with a great experience. He will be happy to hear your kind words. We appreciate your business and hope to see you again in the future.


    Hide Full Review
  • Pleasant Experience

    My sales person, Mohammad Ali Moslemi, was very professional and a nice person to deal with. He is very knowledgeable about all the Lexus vehicles...

    Dealer Response

    William, thank you for leaving a great review! We're pleased to hear Mohammad provided you with a pleasant car buying experience. He will be happy...


    Show Full Review

    My sales person, Mohammad Ali Moslemi, was very professional and a nice person to deal with. He is very knowledgeable about all the Lexus vehicles. He went out of his way to help in every way possible to make it a pleasant purchasing experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, thank you for leaving a great review! We're pleased to hear Mohammad provided you with a pleasant car buying experience. He will be happy to hear your kind words. We appreciate your business and hope to see you again in the future.


    Hide Full Review
  • Willingness to Work With You!

    Professional, courteous, unpressurred. Willing to take time to answer all questions. Gave impression that customer satisfaction was of high import...

    Dealer Response

    Mike, thank you for taking the time to leave a great review! We're pleased to hear you had such a great experience with our team and Mario. They w...


    Show Full Review

    Professional, courteous, unpressurred. Willing to take time to answer all questions. Gave impression that customer satisfaction was of high importance. Worked with Mario Pac. Would definitely work with him again

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, thank you for taking the time to leave a great review! We're pleased to hear you had such a great experience with our team and Mario. They will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.


    Hide Full Review
  • Happy Customer

    I was having service on my Lexus and looked in the showroom and fell in love with the RX350 that was there. Robert Dourlain came up and said may I...

    Dealer Response

    Thank you, Ann, for leaving a great review! We're very happy to hear you had a great service experience. We appreciate your business and hope to s...


    Show Full Review

    I was having service on my Lexus and looked in the showroom and fell in love with the RX350 that was there. Robert Dourlain came up and said may I help you and I said I love this car!!!! I have been looking for awhile and this car was just what I wanted. It was meant to be.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ann, for leaving a great review! We're very happy to hear you had a great service experience. We appreciate your business and hope to see you again in the future.


    Hide Full Review