Herb Easley Motors Inc.

Reviews

4.8
(740 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

These guys are great. I hate buying cars and I really had...

These guys are great. I hate buying cars and I really had a enjoyable experience. Thank you all so much! Thanks Amber and Rocky! They all stayed so late at work to get me my car. Yall are appreciated!

5.0

I had an amazing experience here at Herb Easley. Everyone...

I had an amazing experience here at Herb Easley. Everyone one was so professional, accommodating and helpful. Highly recommended this dealership. What an awesome experience I had. Thanks you

5.0

Love this dude, he was approable and very kind. He was an...

Love this dude, he was approable and very kind. He was an amazing person to work with and helped a lot with my first car purchase.

5.0

Brenlan was extremely curious and most helpful throughout...

Brenlan was extremely curious and most helpful throughout this process. I usually dread the car purchasing process but Brenlan and Morgan made it very pleasant.

5.0

”I am a repeat customer due to the ease and support that...

” I am a repeat customer due to the ease and support that Amber Harrison and Rocky always provide when buying a car. Top notch process, and a friendly "feel like family" attitude. No pressure sales and works hard for you during the whole car buying experience. Great team to do business with.

5.0

BA is very informative and helpful. He was friendly and a...

BA is very informative and helpful. He was friendly and a pleasure to work with. I looked at several cars and he was knowledgeable about all of them. He asked lots of questions and put me the car that fit me and my lifestyle.

4.0

It is not very often you go into a car dealership, and...

It is not very often you go into a car dealership, and the very first car they show you ends up being the one you take home! Juan Sandoval & Herb Easley Motors took care of it all! He was beyond helpful, and met all of our needs! I can't begin to thank Juan & Herb Easley enough!

2.0

Very disappointed with the customer customer

I am hurt and extremely Unsatisfied with the treatment that my husband and myself have received from Herb Easley dealership. Late February my husband Samuel Creecy bought a 2012 Yukon from Herb Easley dealership in Wichita Falls. Getting the actual car was a great experience, we had no problems, everything went smoothly. My husband informed his salesman that he would be leaving Technical school the next day after purchasing the vehicle. Mr.Creecy informed his Salesman that he would need to call to give him an updated address once he gets to his next stationed destination. He informed the salesman that he would be going to Atlanta, Georgia to pick up his family then he would be PCSing to Charleston Air Force Base. Mr.Creecy was then told that it would be no problem, because it takes a good couple weeks to get his tag because they only have one person processing the tags for cars, boats and everything that they sell. Once Mr.Creecy received his new address which is in South Carolina he called and spoke with Donna on April 9th which is the person who is in charge of the tags and titles for Herb Easley. Mr.Creecy gave Ms. Donna his new address and she informed him that she had not received his tag yet but once she receives his tag she will be sure to send his tag to his address provided to her during that phone call. Mr.Creecy for a few weeks Mr.Creecy decided to check and see if Donna had received our tag on May 18, 2020. Donna stated she had received the tag and forwarded his tag to his tech school which is Sheppard Air Force Base in TX. Ms.Donna informed Mr.Creecy that she did not get an updated address. Even though the address is updated with the bank Mr. Creecy got the car through as well as the online portal to make payments as well within his file with the dealership. Donna then told Mr. Creecy that he must “figure out” how to get his tag from Sheppard Air Force Base. After insisting that Mr. Creecy ''figure out'' an error made on her end. I myself Mrs. Creecy called to speak with Donna which did not go so well. She was very disrespectful, she did not show any empathy for sending his tag to the wrong address and then proceeded on telling us that if she doesn’t have it, it is nothing she can do and we have to “figure it out”. After asking Ms.Donna to please send me to her manager Jon Barnum, she sent me to his phone which only went to a voicemail. I proceeded to call multiple times because Donna did not want to speak to me anymore. I had to call a total of four times before actually getting an actual person on the phone which was Jon Barnum. After speaking with Jon, (Donna’s manager) about the matter and explaining to him how unhappy I was about the situation he assured me that he would get our matter handled on that day. Jon assured me that I would have my tag before the end of the month. I gave Jon my address once again... I gave Jon a phone number once again... I also gave Jon an email to send ANOTHER temporary tag. Before the day was over Donna sent Mr.Creecy see an email stating that Sheppard Air Force Base forwarded his tag to his new Air Force Base which is Charleston South Carolina. As of June 16th I still don’t have my tag.

5.0

I've bought 4 brand new cars in my life, dealing with...

I've bought 4 brand new cars in my life, dealing with dealerships and salesmen. I bought an almost new 2018 truck from Juan and had the best, easiest, most stress free buying experience in my 61 yo life. Thanks Juan & Herb

5.0

Highly recommend Juan! Super friendly brought the car by...

Highly recommend Juan! Super friendly brought the car by to me since I couldnt get off work. Made buying a car super easy and hassle free!! Thanks for everything!