Dekalb Sycamore Chevrolet Cadillac GMC Hours
Our customers have told us that the most unpleasant aspect of buying a new or used vehicle is negotiating the price. Wi
th that in mind, we've decided to give EVERYONE our BEST PRICE right up front. At Dekalb Motors, we have our BEST PRICE on our vehicles at ALL TIMES. We have priced every new and used vehicle with our true best price to assure the integrity and fairness of your buying experience. Come in and see for yourself. We are located at 1925 Mercantile Drive, Sycamore, IL 60178 and a short drive for Chicagoland, Aurora and Rockford GMC Cadillac Chevrolet shoppers.
"One low price, plain and simple, always."
Oil, Filter Change
$29.99 and up*
Coolant System Service
$116.95 and up*
$161.95 and up*
Read reviews that mention:
Incompetence from the start. You have to go through 3-5 people before you can get any answers from anyone. Neither of them all same the same repetitive... lines, " I know that car", "I'm familiar", blah blah blah. All of which is to waste your time. If you can't be staight forward when having a casual conversation - do you think I'd trust a car from you. Nope. No way. Run folks. Run!
I do hate to read your experience was less than ideal. Typically when reading a review such as yours we would dig into the details of the customer&apo...s;s experience. Your remarks are significant and we certainly would like the context in an effort to improve. Please give our Business Development team a call at 815-748-0959. We would be happy to listen to your concerns and work with you to provide a resolution.
I had an oil change and tire rotation done. The service didn’t take long and the price was great, even got a nicely washed car back.
great people! stayed late beyond their hours to help me purchase a car for my daughter. Great experience, good price and great facility.
I was shopping around for cars for months and finally found one I liked and just wanted to look and maybe test drive. The experience from the phone call... to arrange to look at it from driving off the lot was absolutely awesome. Moses and Spencer made the process so relaxing and quick. I’ve been to many dealers and this by far has been the best experience. No pressure, no rushing and great overall customer service from everyone there. I would recommend them highly. I have gone back for my 3 month maintenance in which they sent a reminder for which is nice. The service team was very professional and great. The environment overall is very nice and laid back. Thank you Moses for a great buying experience with my 2016 Chevy Equinox.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service... to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!
I scheduled an appointment via phone/Internet sales and showed up exactly on time. Sat Jan 20 at 915am. I was looking at a used corvette. This dealership... is almost 1.5 hrs away from my home. I was greeted promptly upon walking in and guided to a salesman named Dan. He was very pleasant and in no way is my rating based on Dan. He was 5/5 stars. After Dan and I talked for a minute, we went to take a look at the corvette. I asked if it's okay if Dan can test drive the car for me since I'm not the best manual driver, he said it was no problem. 3 minutes later the manager comes out and says we cannot test drive because it's not at least 40 degrees outside. It was 38degrees!!!!!!! He was dead serious. Apparently you can't test drive sports cars below 40 degrees. IT WOULD HAVE BEEN NICE TO KNOW THIS WHEN I SCHEDULED THE APPOINTMENT BEFORE COMING TO LOOK AT THE CAR. I find it extremely hard to believe they don't test drive sports cars in less than 40 degree whether. How do you expect to sell camaros, corvettes, Chevy SS and other performance chevys for about half the year in Chicago? Crazy thing, I didn't even care to test drive it myself. I asked the salesman to! I was NOT looking for a joyride. I'm not that kind of guy. Classic dealership games. I was stereotyped 100%. Yes, I'm younger looking and I walked in with denim and a workout sweater. But, I was a ready, willing and able buyer. I felt so disrespected (by managers, not by Dan). Unbelievable experience. Avoid them.
Adam, First let us acknowledge your frustration. It certainly would have been helpful to know the policy about test driving in the cold prior to visi...ting. It is not every vehicle the policy applies to. The Corvette you were looking at had high performance tires. It is hazardous to drive them in temperatures under 40 degrees. We set the policy to protect both customers and sales staff. I do understand your frustration with not having been told this information when you scheduled your test drive.
I went in for an oil change service. It was done promptly even though I had dropped it off in the morning. Their courtesy shuttle took me to work after... ...my driver was super friendly and pretty funny too ! Overall my experience was very positive I will return for more services in the future.
Very friendly and the benefits of my CPO car that I bought at another dealership transferred to Dekalb Sycamore Chevy. I was unaware of this and was prepared... to pay the cost of the service. They informed me that it was covered and no cost to me. What a nice surprise!
Stefan Hueber was excellent! Great prices and friendly service. No pressure, will definitely buy from them again in the future.
Jason Arwood was very helpful. Told me exactly what I needed to get my car running in good shape and how much it would cost. Got me in fast as well. It's... always a pleasure to take my car there. Everyone is always so friendly.
Service personnel are all professional, courteous, helpful and always eager to please. We have been dealing mostly with Jason Arwood in the service department... and have always been more than satisfied. We have recommended this dealership to friends and relatives and everyone has been very happy with this dealership from sales, finance and service.