Dekalb Sycamore Chevrolet Cadillac GMC

4.8 out of 5 (4.8) 56 reviews

Dealer on Cars.com since April 2012

Currently in stock!

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Today's Hours

Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
56 lifetime reviews.
  • August 2, 2017

    great people! stayed late beyond their hours to help me purchase a car for my daughter. Great experience, good price and great facility.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    May 9, 2018

    I was shopping around for cars for months and finally found one I liked and just wanted to look and maybe test drive. The experience from the phone c...all to arrange to look at it from driving off the lot was absolutely awesome. Moses and Spencer made the process so relaxing and quick. I’ve been to many dealers and this by far has been the best experience. No pressure, no rushing and great overall customer service from everyone there. I would recommend them highly. I have gone back for my 3 month maintenance in which they sent a reminder for which is nice. The service team was very professional and great. The environment overall is very nice and laid back. Thank you Moses for a great buying experience with my 2016 Chevy Equinox.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service... to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!


  • 1.0 out of 5
    January 20, 2018

    I scheduled an appointment via phone/Internet sales and showed up exactly on time. Sat Jan 20 at 915am. I was looking at a used corvette. This dealers...hip is almost 1.5 hrs away from my home. I was greeted promptly upon walking in and guided to a salesman named Dan. He was very pleasant and in no way is my rating based on Dan. He was 5/5 stars. After Dan and I talked for a minute, we went to take a look at the corvette. I asked if it's okay if Dan can test drive the car for me since I'm not the best manual driver, he said it was no problem. 3 minutes later the manager comes out and says we cannot test drive because it's not at least 40 degrees outside. It was 38degrees!!!!!!! He was dead serious. Apparently you can't test drive sports cars below 40 degrees. IT WOULD HAVE BEEN NICE TO KNOW THIS WHEN I SCHEDULED THE APPOINTMENT BEFORE COMING TO LOOK AT THE CAR. I find it extremely hard to believe they don't test drive sports cars in less than 40 degree whether. How do you expect to sell camaros, corvettes, Chevy SS and other performance chevys for about half the year in Chicago? Crazy thing, I didn't even care to test drive it myself. I asked the salesman to! I was NOT looking for a joyride. I'm not that kind of guy. Classic dealership games. I was stereotyped 100%. Yes, I'm younger looking and I walked in with denim and a workout sweater. But, I was a ready, willing and able buyer. I felt so disrespected (by managers, not by Dan). Unbelievable experience. Avoid them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Adam, First let us acknowledge your frustration. It certainly would have been helpful to know the policy about test driving in the cold prior to visi...ting. It is not every vehicle the policy applies to. The Corvette you were looking at had high performance tires. It is hazardous to drive them in temperatures under 40 degrees. We set the policy to protect both customers and sales staff. I do understand your frustration with not having been told this information when you scheduled your test drive.


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Service Reviews

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Service Pricing

    Oil, Filter Change

    $29.99 and up*

    Coolant System Service

    $116.95 and up*

    Transmission Service

    $161.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since April 2012

Our customers have told us that the most unpleasant aspect of buying a new or used vehicle is negotiating the price. With that in mind, we've decided to give EVERYONE our BEST PRICE right up front. At Dekalb Motors, we have our BEST PRICE on our vehicles at ALL TIMES. We have priced every new and used vehicle with our true best price to assure the integrity and fairness of your buying experience. Come in and see for yourself. We are located at 1925 Mercantile Drive, Sycamore, IL 60178 and a short drive for Chicagoland, Aurora and Rockford GMC Cadillac Chevrolet shoppers.

"One low price, plain and simple, always."
Dekalb Sycamore Chevrolet Cadillac GMC
1925 Mercantile Dr Sycamore, IL 60178
New (815) 384-2839
Used (815) 384-2835
Service (815) 981-9816
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