Baumann Auto Group Chevrolet Ford

New 866-386-6862 Dealer Website
Used 888-202-9160 Email Dealer
Service 888-740-1868

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Reviews

Average Ratings

4.1
Average based on 8 reviews
  • Love my new Chevy Silverado!!!

    I just bought my fourth car from Baumann Auto Group and they are awesome!! Brian Gentry has been my salesman in all the purchases and he is fantas...


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    I just bought my fourth car from Baumann Auto Group and they are awesome!! Brian Gentry has been my salesman in all the purchases and he is fantastic. Always looking for the best deal possible for me. Treated me with respect and honesty. Tony the sales manager also helped me at the Baumann Chevy Genoa this time while Brian was out of the office and was wonderful too. Definitely will buy the next from Baumann.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • When the dealings done!

    Be sure to check over every inch of the vehicle's engine and body, and make sure ALL the gadgets work before signing any papers. Once the deal is...


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    Be sure to check over every inch of the vehicle's engine and body, and make sure ALL the gadgets work before signing any papers. Once the deal is done, Baumann is done with you. If you don't thoroughly examine the vehicle before signing papers, and drive off the lot, and have a problem, it is too bad, so sad for you as you will be on your own. I noticed a 1 3/4 inch X 1/4 wide spot on the edge of the hood that had bubbled up paint. Ask Tony could it be repaired because we had just purchased van. He stated The State of Ohio does not hold dealer responsible after sale is complete. The estimate to fix is $200 for me to pay. I, myself, wondered if they could fix it out of the good will of their heart, but maybe there are state rules on giving out good will, and making the customer happy. Tony did take the time and look at my volume problem on Bluetooth, and fixed that for me. I worked with Michael on the sale and Curtis on the financial end. Both were very cordial. Was very disappointed that van was so dirty, few stains in carpet, and the back gate was packed with dead Mayflies. My Husband cleaned and washed the van, and now it looks like new.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Love our fusion!

    Our salesman Nick did a great job explaining all the features on our Fusion. There were a couple things we weren't happy about,but the manager did...


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    Our salesman Nick did a great job explaining all the features on our Fusion. There were a couple things we weren't happy about,but the manager did talk to us about them.On the whole our buying experience was good.Curtis was very professional and made sure we understood everything.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Issue with trust

    We drove a 2015 fusion intending to lease and we were told we couldn't lease a 2015. After buying this vehicle,we saw a lease offer at this dealer...


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    We drove a 2015 fusion intending to lease and we were told we couldn't lease a 2015. After buying this vehicle,we saw a lease offer at this dealership for another 2015 fusion! We don't understand this.This experience has left us wondering if they were truthful with us.we love the car,but I'm not sure that we would trust this dealership.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Schedule Service Work. (Try that is )

    Good luck getting ahold of a service person to schedule service work. Unless you don't mind calling and calling and calling.....

    Dealer Response

    "Our apologies, we at Baumann Auto Group Genoa strive for excellent customer service. Please call me, Jeff Brown- General Manager, at 419-855-8366...


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    Good luck getting ahold of a service person to schedule service work. Unless you don't mind calling and calling and calling.....

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    "Our apologies, we at Baumann Auto Group Genoa strive for excellent customer service. Please call me, Jeff Brown- General Manager, at 419-855-8366 and I would be more than happy to help you. Thank you".


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  • Treated like a part of the Family - Great Service

    Kurt and John are very personable. All 4 vehicles in my family are serviced at Baumann's. We truly appreciate being treated like we are a part of ...


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    Kurt and John are very personable. All 4 vehicles in my family are serviced at Baumann's. We truly appreciate being treated like we are a part of their family. A major void occurred when the man in our lives passed away - he was the guy we counted on for help with vehicles, etc. The Baumann Group has more than filled that void - Thank you for everything you do for us! A quick example of my recent visit - I forgot to mention to rotate my tires - Kurt came over and let me know I should have this done and there was a Special Discount currently going on for this service. A dealership in Fremont that we were with for over 20 years never provided this kind of care for their customers.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Genoa Chevy

    Brian, Curtis, and Tony were awesome. Thanks to all of them for their help and making the process so easy. I will pass on my experience to my frie...


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    Brian, Curtis, and Tony were awesome. Thanks to all of them for their help and making the process so easy. I will pass on my experience to my friends and family.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Service was great and speedy.

    I was very pleased with both the service and the timely manner in which it was done at a very busy time of year. I appreciated the service depart...


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    I was very pleased with both the service and the timely manner in which it was done at a very busy time of year. I appreciated the service department getting it fixed on the same day I took it in and will certainly return for any other repairs I may need in the future.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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