Auto Republic Santa Ana Hours
It was a scam to get you in. advertised car with 11k miles but never answered calls or emails about it. I don't get it.
At first the girl on the phone call me back immediately and responded to my first two texts but then dropped off. So I lost interest in pursuing buying... a used car there. I can't really see what the dealership is like . It was Labor Day so she might've been busy but I think every customer is very important
Hi Theresa, We appreciate you coming by and dropping us some feedback on your experience with Auto Republic Santa Ana. We're sorry to hear that the ...communication faltered after such a strong start. We've taken the time to speak with the sales rep and see what was going on at that time as well as to work with them on follow-up and consistency. Please remember that you're the reason we get up and do this every morning, so you mean a lot to us. That said, we can see how a lack of follow-up can be disheartening and we've taken the steps to ensure this doesn't happen to more good folks like you. Every customer is indeed important, and know that your kind words and feedback have not fallen on deaf ears. We hope that you have found a vehicle you love, and if you haven't -- we'd love the opportunity to serve you again and provide you with concierge service, working directly with our manager. Thank you Theresa and we appreciate the feedback and for giving us the opportunity to serve our customers even better.
I had an awesome experience in purchasing my Shelby Mustang. Juanita provided me great customer service to the point that we made the deal to purchase... the car over the phone. Once at the dealer the great customer service continued. Ray provided me with great financial advice in trying to get me the best deal on the car. I would highly recommend Stadium Auto to anyone who wants great customer service with no pressure and a pleasant experience in purchasing a vehicle.
Majority of their cars have records through carfax which explains why the cars are cheaper than other dealerships. If you don't mind that, this is a place... for you.
Hello jkkim, We wanted to reach out to you in hopes that we could get some more information about your visit. Were you searching for multiple vehicl...es on our lot? We're a little confused by your review because you state that a "majority of vehicles" have records through CarFax; however every vehicle on the road has CarFax info on them -- starting with their initial build and then onto their first service -- everything gets logged by CarFax. We're one of the few pre-owned dealerships that do offer CarFax reports on all of our vehicles. We do this in order to protect our buyers and to be as transparent as possible, from the get-go. We are also one of the few preowned dealerships that offer not only an extended warranty on the vehicles, but an option for contract cancellation -- California being a "no cool down period" state. Again, this is to protect our buyers and ensure that we want to remain as transparent as possible. We'd love to find out more about your experience and what vehicles you were looking at that had any negative information on them. While it's true that maybe some of the lower-end vehicles we carry may have incurred some sort of issue on their CarFax, we feel it's a misrepresentation to state that "a majority of the vehicles" have issues/records on their reports. In the case that a vehicle has had prior issues such as an accident, we make every effort to disclose this prior to purchase, and of course as you stated, the CarFax we provide will reflect this as well... but so will the price. On a sidenote, we would not put any vehicles on our lot that would be a liability to our customers, and any minor issues dictated on the CarFax will always be repaired. Please keep in mind that CarFax will also list things such as an installed trailer hitch as "frame damage" on their report. Go figure, it's just how they report things, and we do our best in order to remain transparent and ensure you're driving what you love, and are protected in the future with our options. If you'd like to reach out to us, we'd love to find out more about your experience and which vehicles (and CarFaxes) you looked at, in order to gain a better understanding of your experience... we'd also love to personally walk you through some vehicles in your class/range/budget that fit your needs and have clean reports -- we've got 4 lots of inventory in Orange County and debut new vehicles every day. Thank you and we look fwd to hearing from you jkkim.
You have a better chance of winning the lottery than actually buying a decent car from here! I bought an infiniti and it was such a crap box. The worst... car I've ever bought. The car need so much work, I put more money fixing it then the actual car cost
Hi Juan, I've read your review and from the sound of it, you seem very frustrated and that's understandable if you're having challenges with your car.... First and foremost we'd love to know what kind of trouble you're having and what occurred between the time of your purchase to now? I see you've rated us a '1' for Quality of Repair, but we don't do repairs, as we're a pre-owned car dealership. While people purchase their vehicle as-is, we do offer third party extended warranties -- did you opt for one? Did you try reaching out to one of our team members and if so, how long after your purchased your car did you start experiencing problems? We always want to ensure that our customers are happy with their vehicles, we always encourage customers to have the vehicle looked at by a non-biased third-party mechanic of their choosing, and we're also really sorry that you've experienced so many problems with your vehicle. I'd like to find out more about your experience and what the timeline looked like from date of purchase to when you started experiencing these issues, as well as what has happened to the vehicle. You can reach me direct at 714-869-7658. Thank you Juan
They are not helpful, never returned my calls. Spoke to 2 different sales people and they both gave me a different price than the one that was advertised.
Hi Chepe, We're so sorry that you did not receive a return call on the vehicle you were interested in; we're also sorry if there was a price discrepa...ncy when you spoke to the first team member. Many weekends and sometimes mid-week, depending on if it's a holiday, we'll run specials on certain vehicles; this also happens if we get overstock on a specific model and/or year, and would like to make room for the new addition(s). Because we have three different lots, sometimes this can affect price by a small margin as it's no longer listed on sale. Regardless, this is no excuse to have you wondering which of the two prices were correct, and we wanted to take a moment to apologize to you for that. We've also since worked with team members to keep pricing haggle-free and consistent throughout holidays in order to avoid any confusion. Chepe, we appreciate your feedback and we're really sorry we weren't able to make a deal. We'd love to see you back at Auto Republic Santa Ana and hopefully help you find another vehicle you love when the time is right for you.
Very helpful staff courteous and professional very satisfied
We visited many used car lots during the last 6 months and the people at Auto Republic are by far the nicest and most professional people that we met.... We were lucky they had a car that we wanted and they were ready to sell it and made us a great deal. They made money; I saved money! Everyone was happy. I highly recommend Juanita and Harold at AutoRepublic.
I had been looking to buy a car in many car dealerships and none were as helpful and patient with you as auto republic. I got a Nissan altima and I couldn't... be happier. They worked with any way they can to help you buy your car. So if you're looking for a car! Auto Republic is the place to go!!!
I dealt with Juanita and she helped me with the buying process. I was looking for a car online and found an Acura tl for a good price, so I asked about... it on the website. Shortly after I received a call from Juanita and she was the only person I dealt with and she even stayed overtime just to make sure I would be helped be no one else. Over all it was a good experience as a first time buyer.