AutoNation Chevrolet Waco

The complete staff was very friendly, helpful and professional. They were not pushy at all.

Everything was great! The service was fast and the young man explained everything to me, he was very nice.

The Customers Service of the Service Staff was 💯. She was so caring and nice, great person

Matt Bush has Very poor communication skills. Dropped my vehicle off on my vacation time so they had 6 days to fix the heater control & engine misfire. ‘Service advisor’ Matt Bush let my vehicle sit for 2.5 days without calling me to inform me of needed repairs. I initiated 1st contact 2.5 days after dropping vehicle off & found he had been waiting 2days for an ok from the fleet agency for the repair. Within 1 hour I got the ok from fleet for him. Additionally, Matt Bush stated there was no problem with the misfire that I brought it in for, I indicated I would bring it elsewhere to get that fixed. Matt then apparently had the tech re-drive it and they found that the vehicle needed spark plugs, coil pack, and plug wire. Had Matt Bush informed me of the ‘no problem found’ issue earlier in the week, I could have related more info to him and saved several days of the vehicle just sitting on the lot doing nothing. Because of the lack Matt Bushs’communication, I had to get a rental car for my first day back to work because the repairs were not complete when I needed to pick the vehicle up, Matt Bush made no apologies and had no empathy for the situation. When the van was completed on Monday evening, Matt Bush texted me at 6:07pm stating I could pick the vehicle up and the keys/paperwork were on his desk. I arrive approx 7pm to find the service department locked up and no one in the sales side had the keys to get in. Again, no apologies or empathy, just a 40 minute wasted trip for me. I had to return again Tuesday am to pick up the van, thanks to the lack of communication by Matt Bush. In the end the repairs were completed and the vehicle is fine, but lack of communication caused me to pay for a rental car and these repairs to take much longer than they would have if Matt Bush would have properly communicated. Additionally, the dealership charged an additional $379 to remove the engine cover of the van, but it was never removed… the tech went in thru the fender well areas to replace the spark plug, wire, and coil pack. (I saw the van with the wheels off & Matt Bush confirmed that was how the tech was doing the repair- instead of pulling the engine cover). So maybe some overcharging for repairs as well. Just avoid this place unless you absolutely have to use them,

Friendly and helpful. They get you in and out as quick as possible. Great team

Joe Garcia was very kind, helpful and straightforward. He did not waste our time and tried to work the deal while we went to lunch. Kept me updated with text and call if needed. Even though we couldn’t work a deal that met my needs I will always give Joe an opportunity to help me the next time I’m looking to buy or lease.

William was very courteous and helpful. He keep us well informed on the progress and what was needed

Rodney was awesome! I bought my car from the AutoNation in Fort Worth, and they were not great they didn’t help at all. I ended up coming to Waco and Rodney was quick to make sure I was taken care of. He got my car in quickly, fixed one tire and ordered me a new tire that was ready in less than a week. When I brought my car up to have the new tire put on he had me in and out in less than an hour! He was super friendly and walked me through the entire process.

Staff was excellent! Communicated very well why I was waiting for my car and the service was completed under the estimated time. I'll be back for sure!

told approximately how long it would take and what service would be done very helpful