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Reviews

Average Ratings

4.6
Average based on 34 reviews
  • Completely Satisfied customer

    I bought a 2016 Acura TLX from Norris Acura West and my experience was excellent. I worked with Cara Mizansky, Tyrone Green & Victor Hong and they...


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    I bought a 2016 Acura TLX from Norris Acura West and my experience was excellent. I worked with Cara Mizansky, Tyrone Green & Victor Hong and they were very professional, efficient and friendly. Buying a car can be very strenuous with hidden fees, unethical sales reps and dealerships using deceptive strategies. It's a great relief to find dealerships like Norris Acura where customer service and honesty are exceptional. Keep up the great work guys. Thanks again Cara, Victor & Tyrone.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Excellent Service

    Thank you very Mr. VIctor Hong for your excellent service. You have made our car shopping experience really wonderful. You were not only understa...

    Dealer Response

    Hi, Mary. Thank you for this kind review of our dealership and our salesman, Victor! Our goal is to ensure that you are completely satisfied with ...


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    Thank you very Mr. VIctor Hong for your excellent service. You have made our car shopping experience really wonderful. You were not only understanding of our needs, you also helped us find the lowest APR for our car purchase. You rock!!! Your level of professionalim and competence is exemplary. We hope to see more of your kind in car dealership. You make car buyers' life simple and easy!!! Keep up your great job!!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi, Mary. Thank you for this kind review of our dealership and our salesman, Victor! Our goal is to ensure that you are completely satisfied with your purchase, so please don't hesitate to contact us with any question or concerns. Thank you again for choosing Norris Acura, and enjoy your new vehicle!


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  • Great Customer Service!

    I went to both Tischer in Laurel and Norris when my wife and I were looking for a new SUV for her. We weren't exactly sure what trim level we want...

    Dealer Response

    Thank you for giving our dealership and our team such a great review! Your satisfaction is our biggest concern, and we're glad Cara was able to he...


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    I went to both Tischer in Laurel and Norris when my wife and I were looking for a new SUV for her. We weren't exactly sure what trim level we wanted, and were also torn between the RDX and the MDX. The difference in the customer service was quite staggering. I worked with Cara Mizansky at Norris, and she was extremely patient with us, going through all of our options, in detail, and was always quick to respond to any emails or phone calls that we sent to her with questions, as well as our numerous visits for test drives of both the RDX and MDX. Overall, our experience with everyone at Norris was very positive, and we are very happy with our purchase of our new 2017 RDX!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for giving our dealership and our team such a great review! Your satisfaction is our biggest concern, and we're glad Cara was able to help you get the exact vehicle you wanted. Thanks again, and we hope you're enjoying your new Acura!


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  • Great Sales Experience!

    Great experience with Victor and Tyronne. Very understanding of my needs and did everything possible to ensure a smooth process. Responsive and ve...


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    Great experience with Victor and Tyronne. Very understanding of my needs and did everything possible to ensure a smooth process. Responsive and very helpful. Victor picked me up with the new car at my place, drove me to the insurance agent and then to the dealership to finalize paperwork and drive the car home. Glad I went with these guys and will be back for the new MDX!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Service Team

    I had to take my 2008 Acura RDX in for a repair and was happy with the service and how I was treated; however, I did have to take my RDX back for ...


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    I had to take my 2008 Acura RDX in for a repair and was happy with the service and how I was treated; however, I did have to take my RDX back for an issue with the same repair. The service team and technician completed the work efficiently and there was not additional cost to me. I just think the part might have been faulty to begin with so I do not blame the service

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • excellent customer service

    I went into the dealership to have work done on my 10 year old car just so it would pass the emissions test. (I already failed twice). I did have ...


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    I went into the dealership to have work done on my 10 year old car just so it would pass the emissions test. (I already failed twice). I did have plans on purchasing a new vehicle in about 60 days. However when I learned that it would be approximately 4k to get my car up to speed, the only logical thing to do was to purchase a new car. The sales and customer service staff were great. I not only drove off the lot with a new 2016 RDX but the sales person cleaned out my car two days later when I forgot some personal items in my 2004 MDX. I would recommend Norris Acura to anyone looking to for a good deal as well as a pleasant experience.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Wonderful car buying experience

    I was faced with having to buy a new car after being hit buy a drunk driver. The staff at Norris acura were fabulous, especially Chris Watkins, my...


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    I was faced with having to buy a new car after being hit buy a drunk driver. The staff at Norris acura were fabulous, especially Chris Watkins, my direct contact. We knew we wanted a MDX, but were not sure what the best financial option was: buy used, buy new or lease. They answered all of our questions, researched all of our options and did not try to oversell any option or add-ons. It was such a pleasant experience from beginning to end, I would definitely come back the next time we need to purchase a new car.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Experience

    What a great experience. I have to say this was the best experience I've had buying new cars in over 30 years. I bought a 2016 RDX with the Advanc...


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    What a great experience. I have to say this was the best experience I've had buying new cars in over 30 years. I bought a 2016 RDX with the Advance package. The whole process was quick and easy. No sitting around for hours while the sales person and sales manager played games with you. There was no high pressure sales tactics and even the finance manager was pleasant and straightforward. My salesman, Mark Franklin, even came in on his day off to deliver the car to me! I only gave the facilities four stars because it could use some updating, but hey, I didn't go there to hang out for the weekend, I wanted to buy a car. You can bet I will be back for our next car and referring my friends and colleagues. And I love the new RDX! I think it rides better and offers more than the Lexus RX350 and all for less money.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Excellent Job

    Excellent work and customer service. The service department was very accommodating. I will definitely recommend to friends and family.


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    Excellent work and customer service. The service department was very accommodating. I will definitely recommend to friends and family.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Long time customer

    Have been dealing with Norris for almost 20 years. Service has been outstanding. Prompt, courteous, efficient. Go out of their way to communicate ...


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    Have been dealing with Norris for almost 20 years. Service has been outstanding. Prompt, courteous, efficient. Go out of their way to communicate service recommendations. Feel pricing is fair, and the quality of the work is exemplary.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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