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Reviews

Average Ratings

5.0
43 lifetime reviews.
  • Always Excellent!

    The staff at Norris Acura West obviously care about providing great customer service - especially Rob and Anishia. They are consistently professi...


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    The staff at Norris Acura West obviously care about providing great customer service - especially Rob and Anishia. They are consistently professional and just plain pleasant. Also, the time it takes to repair is pretty reasonable. They are very dependable, knowledgeable, and thus make it easy to keep my business.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • My New 2017 RDX- Awesome Experience

    Brandon Lee !!!! What can I say about this Salesman other than he is fantastic and knowledgeable about ACURA cars. He helped me from the time I g...


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    Brandon Lee !!!! What can I say about this Salesman other than he is fantastic and knowledgeable about ACURA cars. He helped me from the time I got out of my 2014 RDX and helped me into my new 2017 RDX. I felt comfortable at this dealership, everyone was so friendly to me before and after purchase. I am a happy customer :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Treated great from initial phone call, simply asking about their hours, through the financing discussion. Mutual desire to buy/sell a new car. Fa...

    Dealer Response

    Hi, Daniel. Thank you for giving our dealership this great review! We're glad our team took care of you throughout the entire buying process, and ...


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    Treated great from initial phone call, simply asking about their hours, through the financing discussion. Mutual desire to buy/sell a new car. Facilities are temporary while main site while under construction, so not fair to rate facilities.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Daniel. Thank you for giving our dealership this great review! We're glad our team took care of you throughout the entire buying process, and we hope you can return to our store once the remodel is completed. Please let us know if there's anything else we can do, and enjoy your new vehicle!


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  • Good shopping experience

    The best part of the experience was our salesman Donnel. He was professional and very welcoming. He was very helpful in finding the two cars that ...

    Dealer Response

    Thank you for this great review, Merv! We're glad Donnell made you feel at ease when deciding which vehicle to purchase. Our team understands how ...


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    The best part of the experience was our salesman Donnel. He was professional and very welcoming. He was very helpful in finding the two cars that we were considering and gave us the time for us to decide. The negotiations were done very professionally and pretty quickly in comparison to some other dealers I have experienced. Overall, Donnel and Norris Acura West did a great job.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this great review, Merv! We're glad Donnell made you feel at ease when deciding which vehicle to purchase. Our team understands how important this decision can be, and we hope you're enjoying whichever vehicle you chose! Please don't hesitate to contact Donnell if you have any questions, and thank you again for picking Norris Acura.


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  • Good shopping experience

    The best part of the experience was our salesman Donnel. He was professional and very welcoming. He was very helpful in finding the two cars that ...


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    The best part of the experience was our salesman Donnel. He was professional and very welcoming. He was very helpful in finding the two cars that we were considering and gave us the time for us to decide. The negotiations were done very professionally and pretty quickly in comparison to some other dealers I have experienced. Overall, Donnel and Norris Acura West did a great job.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best experience with Chris

    This dealship offered dinner to my family. My 4yr old son was so busy running all over the place being a 4 year old boy, my salesman and his staff...


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    This dealship offered dinner to my family. My 4yr old son was so busy running all over the place being a 4 year old boy, my salesman and his staff had so much patience with my family. They also found the exact car I was looking for. I was so difficult and kept changing my mind but I didn't notice not one attitude coming from Chris lol he's the best

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • jo Bowersox

    Salesman, Mark Butler, was one the best car salesperson that I have ever worked with. Very informative, professional, and honest!

    Dealer Response

    Thank you so much for leaving our dealership, Mark specifically, this great review! Please let us know if there's anything else we can do for you,...


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    Salesman, Mark Butler, was one the best car salesperson that I have ever worked with. Very informative, professional, and honest!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for leaving our dealership, Mark specifically, this great review! Please let us know if there's anything else we can do for you, and enjoy your new vehicle!


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  • Helpful

    Very helpful without being over bearing. I was pleased with the selection

    Dealer Response

    We're glad you enjoyed working with our team to shop for a new vehicle! Please let us know if there's anything else we can do for you, and thank y...


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    Very helpful without being over bearing. I was pleased with the selection

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're glad you enjoyed working with our team to shop for a new vehicle! Please let us know if there's anything else we can do for you, and thank you for choosing Norris Acura.


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  • Robbyn Weisman

    I can't say enough good things about Norris Acura! My husband and I went to another Acura dealer first because it was close to our home. We left ...

    Dealer Response

    Thank you very much for this incredible review of our dealership, Robbyn! We are thrilled to see you enjoyed working with our team and left with t...


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    I can't say enough good things about Norris Acura! My husband and I went to another Acura dealer first because it was close to our home. We left there dazed, confused, and exhausted! The next day I decided to call Norris Acura and spoke with Cara in the sales department. Cara was so kind, intelligent, helpful, and was successful in finding the exact car we wanted at the right price! We also had the pleasure to work with Tyrone and Ron, who were also so professional and ethical! This was the best process I have ever had in purchasing a car! Norris Acura will be our place to go for cars from now on! Well worth the drive!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for this incredible review of our dealership, Robbyn! We are thrilled to see you enjoyed working with our team and left with the exact vehicle you wanted. Please let us know if there's anything else we can do for you, and thanks again for choosing Norris Acura!


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  • Completely Satisfied customer

    I bought a 2016 Acura TLX from Norris Acura West and my experience was excellent. I worked with Cara Mizansky, Tyrone Green & Victor Hong and they...

    Dealer Response

    Thank you for this great review of our team, Vinay! We strive to give customers a hassle-free experience and transparency throughout the entire pr...


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    I bought a 2016 Acura TLX from Norris Acura West and my experience was excellent. I worked with Cara Mizansky, Tyrone Green & Victor Hong and they were very professional, efficient and friendly. Buying a car can be very strenuous with hidden fees, unethical sales reps and dealerships using deceptive strategies. It's a great relief to find dealerships like Norris Acura where customer service and honesty are exceptional. Keep up the great work guys. Thanks again Cara, Victor & Tyrone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this great review of our team, Vinay! We strive to give customers a hassle-free experience and transparency throughout the entire process, and we're glad Tyrone, Cara and Victor gave that to you. Please don't hesitate to contact us with any questions, and enjoy your new TLX!


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