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|Sales||9:30 AM - 7:00 PM|
|Mon||9:30 AM - 7:00 PM|
|Tue||9:30 AM - 7:00 PM|
|Wed||9:30 AM - 7:00 PM|
|Thu||9:30 AM - 7:00 PM|
|Fri||9:30 AM - 7:00 PM|
|Sat||9:30 AM - 7:00 PM|
After having our vehicle totalled by an unlicenced, uninsured driver & having OUR insurance company jerk us around for over a month; we were tired...
After having our vehicle totalled by an unlicenced, uninsured driver & having OUR insurance company jerk us around for over a month; we were tired & leary when we drove onto this lot. We had already looked online for nearly a month & had vehicles in mind at 3 dealerships to look at & had spoken with dealers at the other 2 lots and were not impressed with their tone or pushiness. At Sam's we were met with extremly knowledgeable sellers ready to see us in a safe vehicle that WE wanted instead of what THEY wanted to sell to us. They showed us 2 vehicles that we asked to see but weren't "us" so Fira asked "what is it YOU want in a car?" & he showed us a 2004 4Runner with 10100k original miles that was new to the lot & not detailed yet. Arkadi & Fira watched us open every door, lift every seat, look in every compartment & under the hood. They told us anything that needed serviced they would fix/replace, whatever the mechanic found would be fixed at their cost. These gentlemen are honest & true to their word! We have a beautiful 4Runner with new CV boots that THEY paid for! We got a great great deal! Do not let the over packed lot & small office be misleading. We left feeling like family being looked after by these men. Honesty is not a pronoun used with car dealers but you will not find 2 more honest men than Fira & Arkadi!
I have never been treated so rudely in my life. Yelled at, tone of disgust, eye rolling, everything, all because we wanted to take the car for a ...
I have never been treated so rudely in my life. Yelled at, tone of disgust, eye rolling, everything, all because we wanted to take the car for a test drive. I am not sure who the positive reviews dealt with but it was not the man we talked to. We asked to see a car we had researched online. The gentleman who greeted us (and was helping another customer) disappeared into the building, and came out and let us know we would be helped in one moment. Great! Then a man comes out, on the phone and shakes the keys at us. We grab them and he turns and walks away...ok. So we get in the car, start it up, and signal to him we would like to test drive it, since he is still on the phone. He finally hangs up, and we tell him this, he begins to YELL at us! "NO, first you look, we discuss price, you look it over THEN I get you license, THEN you drive." SUPER condescending. We attempt to explain that he wasn't exactly communicative of expectations when he handed us the keys. Then he rolls his eyes in disgust at us "UGH I have never had customers like THIS!" Well ok then. Nor will you ever again. We were willing to pay cash and the listed price. Missed out on that one.
It's true that I didn't meet anyone named "Sam" at Sam's Automotive. I did meet Fira, and he was a completely enjoyable man who didn't lie to me o...
It's true that I didn't meet anyone named "Sam" at Sam's Automotive. I did meet Fira, and he was a completely enjoyable man who didn't lie to me or try to oversell anything. He helped me with the financing and his uncle went through the paperwork with me in a very professional, organized, and simplistic way. I got a fantastic deal on my car and a reasonable loan as well. It is a quality automobile and exactly what I had hoped to find in my two-plus years of obsessive car shopping. Thank you, gentlemen, for making this the easiest and most satisfying car-buying experience possible. I made sure I had a mechanic check the vehicle out before I bought it. The staff was more than willing to drive the car there for me and have it inspected before I made any commitments.