Mercedes-Benz of Hunt Valley

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Hunt Valley Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2012

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Tire Rotation

$39.9

Wheel Balance

$139.8

Suspension Diagnosis

$39.95 and up*

Spark Plug Replacement

$264 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
163 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 13, 2019

    As always, all aspects of visit were outstanding. Service personnel were friendly, informative and helpful. Hats off to the service coordinator and service... manager.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Hunt Valley. If the...re is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!

  • 5.0 out of 5
    October 9, 2019

    Finally got my replacement airbags for my C300 in stock and they replaced them in a half a day. Service was great.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello David, thank you for taking the time to let us know about your positive experience! If there is anything else we may do to assist you, please do... not hesitate to reach out!

  • January 19, 2016

    It was a very pleasant experience. No pressure from the salesman or General Manager. I came back a few times to look at a couple of cars. Joon the salesman... was very patient.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 2, 2019

    I had a good experience at Mercedes-Benz of Hunt Valley. When the thought of buying a new Mercedes crossed my mind, I was quite nervous stepping into such... a dealership but I found the atmosphere inviting. The sale process was not the easiest but in the end I reached an agreement I was happy with. My first Mercedes here won?t be my last.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll cons...ider us again in the future! Take care!

  • 1.0 out of 5
    September 19, 2019

    The whole management team from the top to bottom will not work with customers on pricing. They also have a $300 fee to buy there that is not a mandatory... state fee. Also tried to throw in a $199 online fee and I didn’t even inquire online. Profit at this dealership supersedes customer service and customer relations. If I wasn’t tired on the car buying game I wouldn’t have purchased from this dealership. Paid a little more and now I know that I’d never buy from them again.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for sharing these comments, John. Please call our General Manager at (888) 221-0712 for ways we can work towards resolving these i...ssues. We look forward to hearing from you soon.

  • 1.0 out of 5
    September 17, 2019

    The service guy was very short with me. They basically charged me $250 for a oil change and called it an A service.

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    4.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Adam, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 221-0712. We'd appreciate the cha...nce to make your experience a positive one.

  • 5.0 out of 5
    September 1, 2019

    Madison S was a great sales representative and I recommend her for your next buy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 27, 2019

    It’s a shame that the standard dealer response is to publicly offer a call with their GM....AFTER I have already been blown off by the GM who has received... voicemails and emails with my contact info....with zero response. Maybe instead of automating a Politically correct response on a public site, you could just follow through on the requests that come in when people aren’t watching? It is very very hard to make me angry, but this dealership has done it after 4 consecutive bad experiences and over $7k in repairs and maintenance in the last 24 months on something that had an extended warranty. The ONLY good thing about this dealership is Anastasia. The rest....a blight upon the brand and the reason I am NEVER buying a Mercedes again. Good. Riddance

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 27, 2019

    When I bought the car I also got the extended warranty, being told that it would cover everything but tired and oil changes pretty much. That wasn’t the... case when I took it in 3 years ago for a driver side window issue which I was told would cost $700 to fix. Then I went in for my airbag recall, to be told there was a wiring malfunction....not an airbag issue...and that wire would cost $830 to be replaced. Then I was told that I needed new tires, and for $550 per tire they would be happy to help me. I decided to take my business to a local tire guy who did it for half that price. Then I got an email telling me how excited they would be to buy my car as a trade in. However, that quickly evaporated when I indicated that I wouldn’t be buying a new car as a replacement. The GM even emailed me asking for feedback which I provided with my name, email and phone number. Oddly, he never contacted me again. They care about one thing only: making their money. If you legitimately want this dealership to look out for you, I think you will be sorely disappointed at how they are opportunistic and thoroughly overpriced. My recommendation: don’t buy Mercedes. My backup: if you must have the Mercedes, don’t take it to this dealership to be serviced. They have made it easy for me to walk away from the brand and I would encourage the rest of you to do so.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for leaving this detailed feedback about your experience with us. We care about all our customers and wish to restore your good faith... in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 221-0712 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • 5.0 out of 5
    August 23, 2019

    Everyone was excellent and excellent customer service

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fatmata, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we... look forward to your next visit!

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