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Reviews

Average Ratings

4.9
335 lifetime reviews.
  • Amazing facilities and customer service

    The customer service and how the staff went above and beyond to make my first experience the best. Definitely will be recommending for service and...

    Dealer Response

    Leslie, we really appreciate you taking the time to leave a review about your experience at our dealership. We're glad to hear that you felt the B...


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    The customer service and how the staff went above and beyond to make my first experience the best. Definitely will be recommending for service and business

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Leslie, we really appreciate you taking the time to leave a review about your experience at our dealership. We're glad to hear that you felt the Brown's Manassas Kia team went above and beyond to make your experience the best. Thank you again for your business and recommendation. Best, Jim Robertson, General Manager, Brown's Manassas Kia, Phone: 703-331-8080, jim.robertson@brownscar.com


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  • Best Kia dealership in NoVA

    Always accomodating staff. Pleasant waiting area with free coffee and water and snacks. View of the maintenance area. Free car wash.


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    Always accomodating staff. Pleasant waiting area with free coffee and water and snacks. View of the maintenance area. Free car wash.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Brake pad replacement

    When I called to make the apt the service advisor alerted me to what I should have done to the car. Paperwork was ready when I got to the dealers...


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    When I called to make the apt the service advisor alerted me to what I should have done to the car. Paperwork was ready when I got to the dealership. Professional

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Michelle, the Service Manager, is always a pleasure to work with. Makes me feel welcome and always makes sure I am taken care of. Great service ...

    Dealer Response

    I am pleased to hear that you had great service experience with Michelle and her team. We would like to sincerely thank you for your business and ...


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    Michelle, the Service Manager, is always a pleasure to work with. Makes me feel welcome and always makes sure I am taken care of. Great service all around by her and her team.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am pleased to hear that you had great service experience with Michelle and her team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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  • great service

    the friendliness and courtesy of our salesman john made us feel right ar home. ha made sure to answer all our questions and put us at ease!

    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional ser...


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    the friendliness and courtesy of our salesman john made us feel right ar home. ha made sure to answer all our questions and put us at ease!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know John's friendliness and courtesy made you feel at home. If you have any further needs, do not hesitate to come back in for a visit. Respectfully, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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  • Vehicle service

    The excellent way that Michelle handled the customer service aspect of my visit. You are treated just like a family member.

    Dealer Response

    David. thanks for taking the time to write this review. I'm very happy to hear that Michelle provided you with an excellent customer service and t...


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    The excellent way that Michelle handled the customer service aspect of my visit. You are treated just like a family member.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David. thanks for taking the time to write this review. I'm very happy to hear that Michelle provided you with an excellent customer service and that she treated you like a family member during your visit. Please let us know if there's anything else we can do for you. Best, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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  • Great Customer Service

    Everyone that I worked with was great. Duvall and Michael genuinely seemed to care about getting me a car that I loved and Al and Tori were so ea...

    Dealer Response

    Thanks so much for taking the time to share your feedback with us, Margaret! We work hard to make sure our guests have a remarkable experience. ...


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    Everyone that I worked with was great. Duvall and Michael genuinely seemed to care about getting me a car that I loved and Al and Tori were so easy to work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for taking the time to share your feedback with us, Margaret! We work hard to make sure our guests have a remarkable experience. I will share your comments with our team and we look forward to seeing you at our dealership in the future. All best, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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  • Feel I got a vehicle for the next 10 years

    I was given adequate time to try out and view multiple cars, and even after going through almost all the steps. i was able to check out more as I...

    Dealer Response

    Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decisi...


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    I was given adequate time to try out and view multiple cars, and even after going through almost all the steps. i was able to check out more as I actually changed my mind. Employee were very patient and willing to work with me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. All best, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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  • New car

    Tori and Pedro and the finance mgr were all great ..no hassle .. they made the experience painless and it was not a long process at all

    Dealer Response

    Thank you so much for this excellent feedback. I am grateful to hear that Tori, Pedro and our finance manager worked hard enough to make your purc...


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    Tori and Pedro and the finance mgr were all great ..no hassle .. they made the experience painless and it was not a long process at all

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this excellent feedback. I am grateful to hear that Tori, Pedro and our finance manager worked hard enough to make your purchase hassle free and painless. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! All best, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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  • Brown's Manassas Kia - All Positive

    Fast, friendly...done as promised. It is a fairly long drive for me to get here, but I continue to come back because they do what they say they ar...

    Dealer Response

    Thank you for the wonderful review and for traveling to Brown's Manassas Kia from quite a distance to do your business. I'm glad to hear that our ...


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    Fast, friendly...done as promised. It is a fairly long drive for me to get here, but I continue to come back because they do what they say they are going to do.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review and for traveling to Brown's Manassas Kia from quite a distance to do your business. I'm glad to hear that our team provided you with a fast, friendly, and timely customer service. Please let us know if there's anything else we can do for you. All best, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com


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