Reviews
Write a reviewJack’s Toyota of Alexandria is the best!
Jack’s Toyota in Alexandria made my car buying experience very memorable. It would not have been possible without my sales consultant, Eric Watt! He was helpful, informative, thorough, but most importantly, extremely caring. I would recommend this dealership to anyone—because you will be treated like your future purchase really matters.
Thank you for taking the time to let us know how we did. We hope you have a great day!
I just bought a 2023 Sienna.
I just bought a 2023 Sienna. They estimated that the wait would be 8-12 months when I put my name on the list. It was just over 4 months and there was no dealer adjustment. Other dealers in the area are still charging $8000 extra for nothing. I had a good experience working with Sam!
Scammy place
I bought a car there last month. Went in there to put a deposit on a corolla. This clown show is now adding a disguised market adjustment over MSRP. Other dealerships charge a market adjustment and then give you free "packages". This place tells you no market adjustment then tells you that you have to buy an Auto Armor Package. The other weird thing is that they have to make sure they can sell to you based on what part of Alexandria. I guess based on skin color? No idea why I needed to get the OK to talk about buying a car.
I am sorry to hear about your recent Sales experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager
I bought a car there last month.
I bought a car there last month. Went in there to put a deposit on a corolla. This clown show is now adding a disguised market adjustment over MSRP. Other dealerships charge a market adjustment and then give you free "packages". This place tells you no market adjustment then tells you that you have to buy an Auto Armor Package. The other weird thing is that they have to make sure they can sell to you based on what part of Alexandria. I guess based on skin color? No idea why I needed to get the OK to talk about buying a car.
I am sorry to hear about your recent Sales experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager
Avoid Jack Taylor's Alexandria Toyota
Unfortunately, you can't trust their services department. If you leave it up to them, you'll be paying for all kinds of repairs and services that you do not at all need. Jack Taylor's Alexandria Toyota is a textbook cliche' scammy car dealership. Stay away!
I am sorry to hear about your recent Service experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager
They charged me $140 after the "check engine" light came
They charged me $140 after the "check engine" light came on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sell so they've become liars and swindlers in the repair shop. Stay away! I'm giving them one star only because the waiting room chairs are comfortable.
I am sorry to hear about your recent Service experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager
Very pleased with my service from this dealership.
Very pleased with my service from this dealership. Jim Brotherson exceed all expectations I had.
This was my first purchase of a new car.
This was my first purchase of a new car. Mikey helped me and has been very satisfied with the purchase. The process did not take long, it was very smooth, and the customer service was excellent. I would recommend everyone I know to buy from Jack Taylor. I purchased my car during the truckers' strike but they were business as usual. The process was seamless
I cannot thank Jack Taylor Toyota enough for helping my
I cannot thank Jack Taylor Toyota enough for helping my wife and I get a new car. They were transparent/honest every step of the way, especially since their dealership had no on site inventory.
In March of 2022, last month, we leased a new Toyota
In March of 2022, last month, we leased a new Toyota Highlander from Alexandria Toyota; one of a number of new vehicles bought or leased from Alexandria Toyota since 1998. This is our third new vehicle working with Eric Watt. Obviously we are happy with Eric. He has been straightforward, execution-oriented and pleasant to deal with consistently over time. In short we trust him. Given pandemic-related supply issues, accessing our choice of a particular model of the various Highlander Hybrid's potentially available has been more complicated at this particular time. We really relied on Eric to provide us accurate information and available choices, and we ended up with the vehicle we wanted. I have no hesitation in recommending Eric to others.