Jack Taylor's Alexandria Toyota

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3.8
(515 reviews)
Visit Jack Taylor's Alexandria Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
View all hours
Service Sales
Monday 7:00am–9:00pm 9:00am–9:00pm
Tuesday 7:00am–9:00pm 9:00am–9:00pm
Wednesday 7:00am–9:00pm 9:00am–9:00pm
Thursday 7:00am–9:00pm 9:00am–9:00pm
Friday 7:00am–9:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed 11:00am–5:00pm
New (571) 257-2627 (571) 257-2627
Used (571) 384-2031 (571) 384-2031
Service (571) 451-2978 (571) 451-2978

Inventory

See all 148 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2004.
Welcome to the Alexandria Toyota Dealership in Alexandria VA! Alexandria Toyota located in Northern Virginia is one of the longest standing and most knowledgeable Toyota centers around and we want to be your preferred Toyota dealer for both new and pre-owned vehicles. It is our mission at Alexandria Toyota to deliver an exciting ownership experience while providing a level of unprecedented service. Our team of Sales Service and Parts professionals are eager to serve you.
"Where Good Service Sells Cars!"

Service center

Phone number (571) 451-2978

Service hours

Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.8
(515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Jack’s Toyota of Alexandria is the best!

Jack’s Toyota in Alexandria made my car buying experience very memorable. It would not have been possible without my sales consultant, Eric Watt! He was helpful, informative, thorough, but most importantly, extremely caring. I would recommend this dealership to anyone—because you will be treated like your future purchase really matters.

Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

5.0

I just bought a 2023 Sienna.

I just bought a 2023 Sienna. They estimated that the wait would be 8-12 months when I put my name on the list. It was just over 4 months and there was no dealer adjustment. Other dealers in the area are still charging $8000 extra for nothing. I had a good experience working with Sam!

1.0

Scammy place

I bought a car there last month. Went in there to put a deposit on a corolla. This clown show is now adding a disguised market adjustment over MSRP. Other dealerships charge a market adjustment and then give you free "packages". This place tells you no market adjustment then tells you that you have to buy an Auto Armor Package. The other weird thing is that they have to make sure they can sell to you based on what part of Alexandria. I guess based on skin color? No idea why I needed to get the OK to talk about buying a car.

Dealer response

I am sorry to hear about your recent Sales experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager

1.0

I bought a car there last month.

I bought a car there last month. Went in there to put a deposit on a corolla. This clown show is now adding a disguised market adjustment over MSRP. Other dealerships charge a market adjustment and then give you free "packages". This place tells you no market adjustment then tells you that you have to buy an Auto Armor Package. The other weird thing is that they have to make sure they can sell to you based on what part of Alexandria. I guess based on skin color? No idea why I needed to get the OK to talk about buying a car.

Dealer response

I am sorry to hear about your recent Sales experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager

1.0

Avoid Jack Taylor's Alexandria Toyota

Unfortunately, you can't trust their services department. If you leave it up to them, you'll be paying for all kinds of repairs and services that you do not at all need. Jack Taylor's Alexandria Toyota is a textbook cliche' scammy car dealership. Stay away!

Dealer response

I am sorry to hear about your recent Service experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager

1.0

They charged me $140 after the "check engine" light came

They charged me $140 after the "check engine" light came on, telling me that the charge would apply to my repair bill. Then they refused to apply it. With the chip shortage they can't get enough cars to sell so they've become liars and swindlers in the repair shop. Stay away! I'm giving them one star only because the waiting room chairs are comfortable.

Dealer response

I am sorry to hear about your recent Service experience and would like the opportunity to personally address your concerns. For further assistance, please contact me directly at 703--778-3802. Thank you for sharing your valued feedback and I look forward to speaking with you soon. Laura Smith: Customer Relations Manager

5.0

Very pleased with my service from this dealership.

Very pleased with my service from this dealership. Jim Brotherson exceed all expectations I had.

5.0

This was my first purchase of a new car.

This was my first purchase of a new car. Mikey helped me and has been very satisfied with the purchase. The process did not take long, it was very smooth, and the customer service was excellent. I would recommend everyone I know to buy from Jack Taylor. I purchased my car during the truckers' strike but they were business as usual. The process was seamless

5.0

I cannot thank Jack Taylor Toyota enough for helping my

I cannot thank Jack Taylor Toyota enough for helping my wife and I get a new car. They were transparent/honest every step of the way, especially since their dealership had no on site inventory.

5.0

In March of 2022, last month, we leased a new Toyota

In March of 2022, last month, we leased a new Toyota Highlander from Alexandria Toyota; one of a number of new vehicles bought or leased from Alexandria Toyota since 1998. This is our third new vehicle working with Eric Watt. Obviously we are happy with Eric. He has been straightforward, execution-oriented and pleasant to deal with consistently over time. In short we trust him. Given pandemic-related supply issues, accessing our choice of a particular model of the various Highlander Hybrid's potentially available has been more complicated at this particular time. We really relied on Eric to provide us accurate information and available choices, and we ended up with the vehicle we wanted. I have no hesitation in recommending Eric to others.

See all 515 reviews