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Reviews

Average Ratings

4.8
Average based on 128 reviews
  • Good Customer Service

    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer serv...

    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with ...


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    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer service . Trey The General Manager Made Me feel welcomed and even made the time to come congratulatate me on My New Purchase , communication is Key and they were very well on point with their Business . I would recommend them to anyone !!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with us while you were looking for your next ride. If there's ever anything else you need, please don't hesitate to stop in to see us once more. Thanks again!


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  • Excellent service

    Special thanks to the Russell Smith Ford location is 3440 South Loop W Houston Tx for helping purchase my 2016 Ford Focus!!!! Also thanks to Joe R...

    Dealer Response

    Thank you, Priscilla, for taking the time to let us know how we are doing! We are so happy that Joe, Desmond, and Sam took care of you while you f...


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    Special thanks to the Russell Smith Ford location is 3440 South Loop W Houston Tx for helping purchase my 2016 Ford Focus!!!! Also thanks to Joe Rodriguez, Desmond, Sam for thier time and patience they put into making sure I was driving home in my new car!!!! Y'all where a awesome team of people!!!!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Priscilla, for taking the time to let us know how we are doing! We are so happy that Joe, Desmond, and Sam took care of you while you found your Focus. We appreciate your feedback and thank you again for your business! Please let us know if there is anything else you need.


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  • Sam is the man!

    Sam helped us on Memorial Day. He has us in and out in an hour. Very responsive!

    Dealer Response

    We're glad we could help, Shane! If you have any questions about your new ride, please feel free to drop by and see us again if you're in the area...


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    Sam helped us on Memorial Day. He has us in and out in an hour. Very responsive!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad we could help, Shane! If you have any questions about your new ride, please feel free to drop by and see us again if you're in the area. Thank you!


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  • Go see sam!!!

    these guys are great at what they do. my salesman sam got me the best deal out of any dealership ive looked at for the same car/same trim. He foun...

    Dealer Response

    Thank you for your awesome review, Keith! We'll always put your interests first and do what we can to make sure you get a great deal on that car y...


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    these guys are great at what they do. my salesman sam got me the best deal out of any dealership ive looked at for the same car/same trim. He found every and any incentive he could apply to the price of my new car, and worked with his finance team to more than pay off my old car, leaving me with yet another cut to the overall price of my new car. these guys are great

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your awesome review, Keith! We'll always put your interests first and do what we can to make sure you get a great deal on that car you've had your eye on. Please let us know if you need anything else!


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  • Purchased a Sport Explorer ¿

    The purchase process went pretty smooth, I waisted no time. Joe Rodriguez made it super easy. Joe is very knowledgeable, he explained all the feat...

    Dealer Response

    Thank you for your kind words! It's so great to hear how much you've enjoyed working with Joe and our team to find your new ride. Please let us kn...


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    The purchase process went pretty smooth, I waisted no time. Joe Rodriguez made it super easy. Joe is very knowledgeable, he explained all the features in a very uncomplicated way. I'm happy with my SUV, I have no complaints. I give Mr. Rodriguez 10 stars....I have and will continue to refer clients to Russell Smith Ford...

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! It's so great to hear how much you've enjoyed working with Joe and our team to find your new ride. Please let us know if there's anything else you need!


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  • Repeat Customers

    My Husband I are "repeat" Customers of RS Ford! We recently purchased a new 2016 Ford Mustang. Our Salesman Sam Alvarez was exceptional and profes...

    Dealer Response

    Thank you for returning to our team here at Russell & Smith Ford! We're glad you have enjoyed your experiences in our sales department and that Sa...


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    My Husband I are "repeat" Customers of RS Ford! We recently purchased a new 2016 Ford Mustang. Our Salesman Sam Alvarez was exceptional and professional but with a warmth that most salesmen don't provide. Sam made our repeat experience very pleasant and hassle free! To top off our great experience, Trey the General Manager took the time to welcome us and personally thank us for purchasing a vehicle. How often does that happen? I HIGHLY recommend this dealership!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for returning to our team here at Russell & Smith Ford! We're glad you have enjoyed your experiences in our sales department and that Sam could make you feel comfortable with your new ride. We look forward to working with you for years to come!


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  • Super Service

    Simply put, I have been buying vehicles on and off for over forty years, and I had never had a more pleasant experience. Starting with Joe Rod, to...

    Dealer Response

    That's amazing to hear! We're so glad that you had such an awesome experience working with our team to find your new ride. Please don't hesitate t...


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    Simply put, I have been buying vehicles on and off for over forty years, and I had never had a more pleasant experience. Starting with Joe Rod, to the finance manager , to Trey , the G.M , what a great team! Keep up the great work! Maybe I can say hello when I come for servicing.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's amazing to hear! We're so glad that you had such an awesome experience working with our team to find your new ride. Please don't hesitate to say hi the next time you stop in to the dealership. Thank you!


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  • Excellent Experience!

    This was by far the best experience I have ever had purchasing a vehicle. I drove 8 hours one-way to purchase a particular vehicle I had seen on C...

    Dealer Response

    That's what we like to hear! Thank you so much for all your kind words and we're glad everything was taken care of for you after you made such a l...


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    This was by far the best experience I have ever had purchasing a vehicle. I drove 8 hours one-way to purchase a particular vehicle I had seen on Cars.com. I was welcomed by name from the minute I drove onto the lot. The car was everything the dealership had described it to be - totally worth 16 hours in the car. The entire experience was so refreshing - I would definitely drive that distance again to work with this dealership. Outstanding.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's what we like to hear! Thank you so much for all your kind words and we're glad everything was taken care of for you after you made such a long drive to see us. Feel free to give us a call if there's anything else you need or whenever you're ready for another car. Thank you!


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  • Used car purchase

    I purchased a used 2012 vehicle from Russell & Smith and my salesmen was Joe Rodriguez. My overall experience was very pleasant in that, in total,...


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    I purchased a used 2012 vehicle from Russell & Smith and my salesmen was Joe Rodriguez. My overall experience was very pleasant in that, in total, I spent less than 90 minutes in the dealership. I knew it would be a cash transaction, looked at the car during lunch, made my offer, gave my business card and told Joe to get with his manager. We countered each other's offer via email and that evening purchased the car. No pressure, no haggling and left with a good deal on a used car for my son. The internet team at this Dealership understands that most people do not have 4 to 5 hours to negotiate on a vehicle.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and I love my new 2016!

    Joe provided the best thing experience in buying my new SUV! He explained all of the features of my new car and helped me with my trade in. I woul...


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    Joe provided the best thing experience in buying my new SUV! He explained all of the features of my new car and helped me with my trade in. I would recommend Joe to all of my friends and family because I know they will be in great hands!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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