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Reviews

Average Ratings

4.6
571 lifetime reviews. Includes reviews of Russell & Smith Ford from DealerRater.com
  • Good Customer Service

    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer serv...

    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with ...


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    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer service . Trey The General Manager Made Me feel welcomed and even made the time to come congratulatate me on My New Purchase , communication is Key and they were very well on point with their Business . I would recommend them to anyone !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with us while you were looking for your next ride. If there's ever anything else you need, please don't hesitate to stop in to see us once more. Thanks again!


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  • Emory Pamela Moore

    Thank you Cory the sale guy for helping us throughout the process,you made this experience worth the money. Also the Gentleman in Finance depart...


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    Thank you Cory the sale guy for helping us throughout the process,you made this experience worth the money. Also the Gentleman in Finance department, your service was excellent also.Thank you for helping us to get what's best for us.May God keep blessing you both .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Easiest Car Buying Ever
    May 16, 2017

    Stephen Brooks made the whole car buying process simple - even came in on his day off to accommodate my schedule. Would definitely buy from him i...

    Russell & Smith Ford

    Thank you for the wonderful feedback about Stephen, Aaron! He is certainly an asset to our team here at Russell & Smith Ford. We appreciate your c...


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    Stephen Brooks made the whole car buying process simple - even came in on his day off to accommodate my schedule. Would definitely buy from him in the future.

    Does recommend this dealer
    Russell & Smith Ford

    Thank you for the wonderful feedback about Stephen, Aaron! He is certainly an asset to our team here at Russell & Smith Ford. We appreciate your comments and hope you're enjoying your new vehicle!


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  • They were awesome
    May 15, 2017

    Ph just took the time to make it as easy as possible, took care of the deal by phone, then was in and out after financing.

    Russell & Smith Ford

    Thank you for the great review, Storm! We are so glad you found the process smooth and efficient and congratulations on your new vehicle! We hop...


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    Ph just took the time to make it as easy as possible, took care of the deal by phone, then was in and out after financing.

    Does recommend this dealer
    Russell & Smith Ford

    Thank you for the great review, Storm! We are so glad you found the process smooth and efficient and congratulations on your new vehicle! We hope to have the opportunity to work with you again soon!


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  • Fantastic Service
    April 30, 2017

    I contacted Stephen when I decided I wanted to purchase an Explorer. When we came into the lot he had already pulled two vehicles for us to look ...

    Russell & Smith Ford

    Thank you so much for telling us how we are doing! We strive to provide 100% satisfaction to our customers, and we¿¿¿re glad we met your expectati...


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    I contacted Stephen when I decided I wanted to purchase an Explorer. When we came into the lot he had already pulled two vehicles for us to look at. Obviously he listened to exactly what we wanted because the features and package was perfect. We drove out of there with a new Explorer and I absolutely love it. We had Chad in financing and he made the process as painless as buying a new car can be! Both were absolutely fantastic and I will be back in the future! Thank you Russell & Smith!

    Does recommend this dealer
    Russell & Smith Ford

    Thank you so much for telling us how we are doing! We strive to provide 100% satisfaction to our customers, and we¿¿¿re glad we met your expectations. We are delighted to hear that both Stephen and Chad helped in giving you such a great car buying experience with us! We hope you are enjoying your new Explorer, and we look forward to working with you again.


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  • Ask for PH

    PH is the go to guy hands down! Knows his product. Does not leave any questions unanswered.listens to what you want and helps you get the most for...

    Dealer Response

    We're glad you enjoyed your experience working with our team! Customer service will always be a top priority for our team and we want to make sure...


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    PH is the go to guy hands down! Knows his product. Does not leave any questions unanswered.listens to what you want and helps you get the most for your money.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you enjoyed your experience working with our team! Customer service will always be a top priority for our team and we want to make sure you have all the information you need on the vehicles you're looking at before you make that final decision. Please come back to see us again soon. Thank you!


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  • Service
    April 28, 2017

    The purchase of my car went very well, no issues at all. But the service department is another story. At 19,000 miles the service engine light ca...


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    The purchase of my car went very well, no issues at all. But the service department is another story. At 19,000 miles the service engine light came on and when I got to the service department I was told they could not look at my car I would need to schedule an appointment. Hard to understand how at 8am in the morning they were booked for the day. Also harder to understand they could not even have quick look at let me know if the car was ok to drive until I could fit into the schedule for repair. I left he dealership, and drove to another Ford service department. They quickly looked at my car and told me I was ok to drive. Also scheduled an appointment to come back the next day. They found the issue, made the repair and had me in and out of there within a couple hours.

    Does not recommend this dealer
    Came in for service or repair

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  • PH is an awesome salesmen!
    April 27, 2017

    I will always buy from him. He doesn't hesitate to take time to show me a feature or any other question about my vehicle.

    Russell & Smith Ford

    Thank you for the great feedback and positive review! We're happy PH takes the time to help you with you questions and show you different features.


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    I will always buy from him. He doesn't hesitate to take time to show me a feature or any other question about my vehicle.

    Does recommend this dealer
    Russell & Smith Ford

    Thank you for the great feedback and positive review! We're happy PH takes the time to help you with you questions and show you different features.


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  • Great Experience
    April 27, 2017

    Stephen Brooks worked very hard and very fast to get me the best deal on my new car. He was friendly and communicated back and forth with me so I...

    Russell & Smith Ford

    We're happy to hear that Stephen took great care of you and got you a great deal on your new vehicle! That level of customer service is what we st...


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    Stephen Brooks worked very hard and very fast to get me the best deal on my new car. He was friendly and communicated back and forth with me so I knew what was going on and what I needed to do. I highly recommend this dealership.

    Does recommend this dealer
    Russell & Smith Ford

    We're happy to hear that Stephen took great care of you and got you a great deal on your new vehicle! That level of customer service is what we strive for. Thank you for the recommendation and the great review! Enjoy your new car.


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  • Recommend- xxxx NO
    April 16, 2017

    Worst customer service ever!!! One sales person (warranty dept) gives you information AND prices on warranty coverage. Two hours later that pers...


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    Worst customer service ever!!! One sales person (warranty dept) gives you information AND prices on warranty coverage. Two hours later that person leaves (to go home) and we get another person who says that they don't offer that warranty. WTH??? There were recalls on the vehicle and that they could not explain. Their sales team was completely uneducated about their cars or they claimed they were "new". Their own sales team had trouble with Ford vehicles. Who sells a product that they complain about?

    Does not recommend this dealer

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