Reviews
I had an excellent experience during my vehicle service
I had an excellent experience during my vehicle service appointment, thanks to Lorenzo. From start to finish, he provided truly stellar customer service. He was professional, attentive, knowledgeable, and made the entire process smooth and stress-free. Lorenzo went above and beyond to ensure everything was handled perfectly and delivered the absolute best service. It’s rare to come across someone so dedicated and genuinely committed to customer satisfaction. Thank you, Lorenzo, for your awesome service!
I had an excellent experience during my vehicle service
I had an excellent experience during my vehicle service appointment, thanks to Lorenzo. From start to finish, he provided truly stellar customer service. He was professional, attentive, knowledgeable, and made the entire process smooth and stress-free. Lorenzo went above and beyond to ensure everything was handled perfectly and delivered the absolute best service. It’s rare to come across someone so dedicated and genuinely committed to customer satisfaction. Thank you, Lorenzo, for your awesome service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had an excellent experience bringing my car in for it's
I had an excellent experience bringing my car in for it's 10,000 mile service. Sydney was my service agent and covered everything I needed to know. The service team had my work completed within the time estimate provided while I waited.
I had an excellent experience bringing my car in for it's
I had an excellent experience bringing my car in for it's 10,000 mile service. Sydney was my service agent and covered everything I needed to know. The service team had my work completed within the time estimate provided while I waited.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Took my car in for service, as always quick service!
Took my car in for service, as always quick service! Lucian is awesome, wouldn’t go to anyone else!
Took my car in for service, as always quick service!
Took my car in for service, as always quick service! Lucian is awesome, wouldn’t go to anyone else!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Angela, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Lucian and our team.
Lorenzo Mendez has helped me so much anytime I need to
Lorenzo Mendez has helped me so much anytime I need to get my car serviced. He explains to me everything that needs to be done and is a great service advisor.
Lorenzo Mendez has helped me so much anytime I need to
Lorenzo Mendez has helped me so much anytime I need to get my car serviced. He explains to me everything that needs to be done and is a great service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have been a customer of Hendick Lexus Northlake for
I have been a customer of Hendick Lexus Northlake for many years, and they have always treated me professionally and with respect. Brock Ward is a courteous and very thorough. He is always forthcoming and easy to work with!
I have been a customer of Hendick Lexus Northlake for
I have been a customer of Hendick Lexus Northlake for many years, and they have always treated me professionally and with respect. Brock Ward is a courteous and very thorough. He is always forthcoming and easy to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terri, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!
Harris took care of us all the way through the process.
Harris took care of us all the way through the process. He took care of everything quickly and we could not be any happier
Harris took care of us all the way through the process.
Harris took care of us all the way through the process. He took care of everything quickly and we could not be any happier
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ron, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Harris provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!
amazing customer service from the moment you step out of
amazing customer service from the moment you step out of the car at the service department. my advisor lorenzo is always great. keep up the great service
amazing customer service from the moment you step out of
amazing customer service from the moment you step out of the car at the service department. my advisor lorenzo is always great. keep up the great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rigel, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Lorenzo and our team.
Review: 5/5 Stars – Exceptional Service with Rebecca
Review: 5/5 Stars – Exceptional Service with Rebecca Bigelow "I recently had my vehicle serviced at Hendrick Lexus Northlake, and I cannot recommend Service Advisor Rebecca Bigelow highly enough. From the moment I arrived, Rebecca made the entire process seamless and stress-free. She is incredibly professional, knowledgeable, and proactive about communication.. It’s rare to find such a high level of genuine care and attention to detail.
Review: 5/5 Stars – Exceptional Service with Rebecca
Review: 5/5 Stars – Exceptional Service with Rebecca Bigelow "I recently had my vehicle serviced at Hendrick Lexus Northlake, and I cannot recommend Service Advisor Rebecca Bigelow highly enough. From the moment I arrived, Rebecca made the entire process seamless and stress-free. She is incredibly professional, knowledgeable, and proactive about communication.. It’s rare to find such a high level of genuine care and attention to detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I worked with Rebecca and she was excellent.
I worked with Rebecca and she was excellent. I highly recommend her for all of your service needs!
I worked with Rebecca and she was excellent.
I worked with Rebecca and she was excellent. I highly recommend her for all of your service needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rebecca B.
Rebecca B. is awesome! Service was quick and easy, and she kept me up to date on the process.
Rebecca B.
Rebecca B. is awesome! Service was quick and easy, and she kept me up to date on the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lauren, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sydney and our team. Thank you for being part of our Hendrick Lexus Northlake family!