Hendrick Lexus Northlake

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
824 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 11, 2020

    This is by far the best service department we’ve ever been to. Josh Dewberry is personable as well as professional. The use of a clean loaner car for the... day just enhanced the visit. I’d recommend Hendrick Lexus Northlake to anyone thinking of purchasing a vehicle!

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    Came in for service or repair
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  • 5.0 out of 5
    July 11, 2020

    I made an appointment recently at Hendrick Lexus Northlake , to have a 30,000 mile maintenance service done on my 2017 LS 460 Lexus. As usual, my Service... Representative, Josh Dewberry, was on point and had everything ready when I arrived, including a loaner to drive while the repairs were being made. The Customer Service was excellent, and Josh went over and above to see that I was satisfied when I took the car home. Thank you Josh Dewberry and the entire service staff for a pleasant, and stress free visit. By the way, my car is running as well as it was when I drove it off the showroom floor!

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  • February 3, 2017

    Purchased a 2010 Lexus RX350 - James was terrific and patient and even though it was a Friday night and past closing, he was kind and patient and extremely... helpful. He offered to drive the car up to Lewisville, NC for me the following day, which was greatly appreciated. We love, love, love the car. Thanks James Rafidi!

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    Shopped for a used car
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  • 5.0 out of 5
    July 11, 2020

    Ted did an excellent job, even coming out to me in the loaner car to tell me this was taking a much longer time...much appreciated...

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  • 5.0 out of 5
    July 10, 2020

    Ted Funk did a great job as my service consultant at Hendrick Lexus, I would definitely recommend to others. All staff was very courteous and friendly.

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    Came in for service or repair
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  • 5.0 out of 5
    July 10, 2020

    Ted Funk made my Experience great thank you for wearing a masks. I felt very safe while visiting Lexus customer loungEmail Thank you Denise Harper

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    Shopped for a used car
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  • 5.0 out of 5
    July 10, 2020

    Josh Dewberry is the best! Great personal service and such a nice guy! I love my RX purchased from Northlake Lexus and the customer service has always... been great, from purchase to service work.

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    Dealer Response

    Meredith, thank you so much for your fantastic 5-Star review of Hendrick Lexus Northlake! We are thrilled to hear you enjoy your Lexus RX350 and truly... appreciate your kind words about Josh. Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

  • 5.0 out of 5
    July 9, 2020

    Friendly staff and a clean loaner vehicle made my day once again. Importantly, my service advisor, Josh Dewberry, was attentive and professional as always.... Great job!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you so much for taking the time to share about your recent service visit with Josh and our team at Hendrick Lexus Northlake, Tim! We are honored... to receive your 5-Star rating and truly appreciate your loyalty and kind words. We look forward to serving you again during your next visit!

  • 5.0 out of 5
    July 9, 2020

    Brought my Lexus IS in for a quick service. Josh was hands on! Not to mention I had an ongoing issue with trying to get my Lexus app to work for me. He... made one call and it was up and running in no time Thank you.

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    Came in for service or repair
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    Dealer Response

    Chanel, thank you so much for your fantastic 5-Star review of Hendrick Lexus Northlake! We are thrilled to hear you enjoyed your time with Josh and he... was able to find resolutions for all of your IS questions. Thank you again for your feedback. We look forward to sharing your kind words with our team.

  • 5.0 out of 5
    July 8, 2020

    Great service, too expensive, only go when I have to. Lucia was great and I always love driving the loner vehicles. Thank you for the service.

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    Came in for service or repair
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    Dealer Response

    Thank you for your 5-Star rating of Hendrick Lexus Northlake, Josh. We are so pleased to hear you enjoyed your time with Lucian and will pass along yo...ur feedback to our Lexus Area Representatives, as we are always looking for ways to improve our guest's experience. Thank you again for your loyalty!

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