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To begin, David Nelson is one of the friendliest, non abrasive sales people we have ever come across. Teamed with Gerardi, they made us feel comfortable... from start to close of the deal. Finally, Felipe Canales has got to be our favorite finance manager we've ever dealt with. They, to us, are the Big Star Honda dream team!!! Thank y'all!
Erin Jones was an excellent salesman and was very attentive. His professionalism exceeded my expectations. The facility was neat and clean and was family... friendly.
It was fast, easy and quick. Michael was helpful and understood what I wanted and gave us a fair deal. I will recommend him to my friends.
Good variety of cars to consider. Great staff. Daniel Okwuokenye was very pleasant to work with. Felipe Canales also did an outstanding job on the financing... process. Excellent overall experience!
Everyone from the sales team to the finance team to the management team cares about the customer experience. This is my second purchase from this dealership,... and I will be back.
We bought a used car and were happy with our purchase. Bashir was a good a salesman and showed us a few options we hadn't considered that were in... our price range. We ended up getting one of the cars he offered to show us. He offered a 24 hour test drive, which was great for us. We found one minor issue that needed to be repaired in the process and the dealership took care of it before we completed the deal. The finance lady was nice and answered all our questions. Completely happy with Ms. Nava. I didn't like the back and forth on the price negotiation. My suggestion is do what we did. Get a quote, then decide what you are going to pay and give them a "take it or leave it" offer. I was a little disappointed that the repair I mentioned earlier took all day and that my wife's phone call for a status on it was slow to be returned. Also, when we picked up the car, the temporary plates were not already on the car. Minor issue, but it would have saved us 5 minutes if the car was ready to drive out when we arrived.
Thanks for the positive review and the feedback Eric...we are always looking to improve!
We were in Houston looking for a used car for my daughter and we ended up with a new car. Our sales associate was Jesus Garza and we were so pleased with... him. He was very knowledgeable. No pressure. He made the experience so much more pleasurable
Got there, the car I wanted was dirty and stained, later said it was sold, tried to sell me another car... just a scam. Terrible.
Rav4 - we're sorry if you felt you had a less than five star experience with us. If you would like to speak with someone on our team about your e...xperience, please contact our Customer Service Representative Janie at 713-948-1987 or email@example.com, thank you.
Good service at Big Star. I don’t particularly like dealerships, but they listened to me and my concerns about what I was looking for.. Many times... dealerships don’t truly listen to the customers needs and wants.. I guess they stand by their slogan.. Leo was great and gave good service..
Great buying experience. Knowledgeable staff. No pressure from salesperson. Friendly sales manager. Finance person willing to work with you. Highly... recommend this dealership for new car buys.