Mercedes-Benz of Houston Greenway

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Houston Greenway Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2012

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Tire Rotation

$69.95

Oil, Filter Change

$150

Car Wash

Complimentary

Cabin Filter Replacement

$160

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1051 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    December 10, 2019

    The service advisor was supposed to call my wife to get the car, but they did not follow that instruction and called and texted me instead. The drop-off... area for service is too crowded. It is dangerous and confusing. The service reps do not actively seek to help you - you need to search them out. At least one service rep saw me heading his way and turned and walked away when I said "excuse me, I have a question." The driver who picked me up to get my cart was a terrible driver. He almost ran a stop sign. I had to tell him to stop. He did run a red light, but he stopped at a green light. Very erratic speed also. He drove 20 in a 35 mph zone and 35 in a 30 mph zone and frequently hit the brakes at random times. I have purchased 7 cars from this dealer and I will probably buy another one from them because it is convenient to my home, but the service department has deteriorated significantly.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2019

    Coco was absolutely wonderful! Love love love! Happy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alicia, thank you for your kind review; we are happy to pass along your comments to Coco at Mercedes-Benz of Houston Greenway! We look forward to your... next visit! Take care!

  • February 14, 2016

    I had a fantastic experience purchasing a G wagon here a week ago. In particular, Navid Showai was not only extremely accommodating but also very personable... and he made the entire process simple, streamlined and pleasant. Similarly, Nory Zaree in the finance department was extremely honest and helpful and absolutely a pleasure to work with. It's not my first time buying a car, but I would definitely go back next time, and I would specifically recommend the two guys I mentioned!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2019

    Peter Schermerhorn was very professorial knowledgeable and helpful .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George, thank you for your kind review; we are happy to pass along your comments to Peter Schermerhorn at Mercedes-Benz of Houston Greenway! If you ev...er need help, just give us a call. Happy motoring!

  • 5.0 out of 5
    December 9, 2019

    would like to compliment on great service complete advice and friendly

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sirinart, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forwar...d to your next visit!

  • 5.0 out of 5
    December 4, 2019

    Very pleased, always My salesman, Jay Kohn , is SLWAYS, exceptional

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Enrique, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road...!

  • 4.0 out of 5
    December 3, 2019

    I got there at 7;20 AM for a 7:30 AM appointment on a cold morning. My service person was called to come to review what I wanted and look at the car. He... came within 10 minutes, however, he was not friendly. The car was taken to the service dept., and I was told to go across the street for my loaner car. The rental car person was friendly and professional; my car was ready for me. My service person had told me that it would be ready about 3PM. He never called, so at 3:30 I called the service dept.; the person there was very nice and said it was ready. I got there at about 3:30 PM to pick it up, and the paper work was not ready, so the person at the desk did a very efficient job of getting the bill etc. ready. I signed it and left. I never saw the person who was my representative again. Why does this position exist, if they do nothing? Finally, when I got in my car as I remember, you washed the exterior before giving the car back to the owner. My car was not really dirty, but I would have appreciated a mini wash.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely apprecia...te the feedback. If you ever need anything else, please feel free to give us a call or stop by.

  • 5.0 out of 5
    December 2, 2019

    My service advisor Mike Walsh was very responsive and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Antonio! If you ever need more help, just give us a call. Happy motoring!

  • 5.0 out of 5
    November 28, 2019

    Over all Mercedes Benz of Green way is an excellent Dealer and particularly their service Department is Awesome . We were very pleased with everything.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Take care!

  • 5.0 out of 5
    November 27, 2019

    Wonderful service. Jerry provides great service. I will be back. I don?t trust anyone else.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Toni, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Jerry. Until the next time we meet, take care!

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