Reviews
Write a reviewChevy equinox 2013 (Gustavo Loredo)
Easy, simple, fast. We got the car we wanted and they treated us kindly, I would strongly recomen this place to my friends and family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Suzanne Bonner - Customer Service Manager - (281) 486-2219 - suzanneb@fredechevrolet.com
TO ALL LIFED TRUCK BUYERS AND OWNERS
THEY WILL NOT SERVICE YOUR TRUCK UNDER BUMPER TO BUMPER FACTORY WARRANTY BECAUSE IT IS LIFTED.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Gibbon, We apologize for not being able to repair your GMC truck under factory warranty, the GMC Dealer closest to you is Gay Family Auto. For safety reasons, Norman Frede Chevrolet's policy is not to work on Trucks that have been lifted six inches or over and have had the front suspension changed to raise the tire clearance. You cannot see over the hood of these vehicles, we have a very busy service drive and our customers safety comes first. Sincerely, Joan Mckinney General Manager
Recent visit
Met with Nathan to buy a used car. He was professional and I felt very comfortable dealing with him. Although I didn't buy from him, I would recommend him abd his dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jessica, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Nathan provided a comfortable and welcoming visit. We thank you very much for the recommendation and referral! Sincerely, The Norman Frede Chevrolet Team
I will be returning for my next purchase
I brought my Colorado in for a scheduled oil change and tire rotation. Eric was my service writer. He gave me an estimate on how long it would take to service my truck. He made me feel comfortable while waiting for the shuttle to take me home. I have a lease vehicle and purchasing a vehicle. I am a repeated customer. At the end of my lease I will be back. I will also keep coming back to get both vehicles serviced there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stanley, thank you for the awesome feedback! You're right, Eric is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, Norman Frede Chevrolet Team
Great Service
We really enjoyed the whole experience. Our saleman Zach was AWESOME! We were in and out in under 2 hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, Zach is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Regards, Norman Frede Chevrolet Team
Happy Customer
It really was a great experience, exceptional customer service. They were right on point with step of the process. Would definitely recommend this dealership to someone else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marguerite, it is wonderful to hear that our staff at Norman Frede Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Norman Frede Chevrolet Team
Great Service
The respect I receive as a customer and the quality of work performed on my car. Quality service means everything and it's that service level that keeps bring me back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Norman Frede Chevrolet, we value our customers and we look forward to seeing you on your next visit. Regards, Norman Frede Chevrolet Team
Great service
The service and care that I receive at Norman Frede Chevrolet gives me peace of mind when I hit the road.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Norman Frede Chevrolet, we value our customers and we look forward to seeing you on your next visit. Regards, Norman Frede Chevrolet Team
Great service, wonderful service employees
Great service, fast service, and wonderful employees. Never had a problem here yet. Hence why my family and I have bought 5+ vehicles from there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. If there is anything more that we can do please come back and see us again. Take care! Best regards, Norman Frede Chevrolet Team
Great service, clean facilities, friendly staff
The friendly service personnel and the in house personnel that catered to my needs when I was in the waiting room
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day, Donna. We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best regards, Norman Frede Chevrolet Team