New 877-659-9826 Dealer Website
Used 888-440-0879 Email Dealer
Service 866-580-5957

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Reviews

Average Ratings

4.9
Average based on 630 reviews.
  • Smooth service

    My car needed service before it could get inspected. The service team was up front and honest with price and got it in and out in a day. We didn't...

    Dealer Response

    Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Norman Frede Chevrolet. If the...


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    My car needed service before it could get inspected. The service team was up front and honest with price and got it in and out in a day. We didn't feel like we were being taken as it feels in most mechanic shops. They even gave my car a wash, vac and shined up the tires! Wow! Thanks guys!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Norman Frede Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Regards, Norman Frede Chevrolet Team


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  • New car !!

    Great sales representative and staff. I was helped out greatly from start to finish. Came in unsure about leaving with a vehicle and left satisf...

    Dealer Response

    Ruben, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Norman Frede Che...


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    Great sales representative and staff. I was helped out greatly from start to finish. Came in unsure about leaving with a vehicle and left satisfied with a pair of new keys. I have let others in the family know that this is the place to go for a great experience and transportation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ruben, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Norman Frede Chevrolet! If there is anything else we can do for you just give us a call! Regards, Norman Frede Chevrolet Team


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  • A lot to be desired!

    I visited the dealership today and 45 minutes later I still hadn't been shown a vehicle or offered to take a test drive! Furthermore, I was told m...

    Dealer Response

    Bicey, Thank you for coming in to Norman Frede Chevrolet. We have a very high Customer Satisfaction rating in our Sales and Service departments a...


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    I visited the dealership today and 45 minutes later I still hadn't been shown a vehicle or offered to take a test drive! Furthermore, I was told my trade in appraisal would take about an hour. As I got ready to walk away, a salesperson follows me to my car and states it takes 3 to 4 hours to purchase a car. I was only looking! Their service facility, on the bright side is quick and professional. I will continue to have my car serviced there...but I won't buy a vehicle from them! Total waste of my time.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Bicey, Thank you for coming in to Norman Frede Chevrolet. We have a very high Customer Satisfaction rating in our Sales and Service departments and I do apologize that something did not go right the day you were here. I tried looking up your name in our system so I could call you to discuss this, but did not find you. I would greatly appreciate it if you would call me so I can better understand the situation and hopefully make you a happy customer. Sincerely, Suzanne; Customer Relations 281-486-2219.


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  • Great Service Department

    Advisor greet you at your vehicle, listen to your concerns, do a full walk around your vehicle! I will be going back!

    Dealer Response

    Your great feedback truly made our day, Rob. We work incredibly hard to exemplify our commitment to customer care and we are glad that our team wa...


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    Advisor greet you at your vehicle, listen to your concerns, do a full walk around your vehicle! I will be going back!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Rob. We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, Norman Frede Chevrolet Team


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  • Service review.

    Very knowledgeable employees who were motivated to assist me.

    Dealer Response

    Thanks for your outstanding review! We're very happy to hear that the team was of such help to you. We strive to provide excellent customer servic...


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    Very knowledgeable employees who were motivated to assist me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review! We're very happy to hear that the team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Norman Frede Chevrolet Team


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  • Excellent Service

    Brett Barr and Chris Sudduth were excellent helping us through the whole car buying experience. They are very friendly and knowledgeable about th...

    Dealer Response

    Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent custom...


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    Brett Barr and Chris Sudduth were excellent helping us through the whole car buying experience. They are very friendly and knowledgeable about the Chevys. Mr Cotton was very easy to work with and he has a good sense of humor. My family enjoyed visiting with Mr Frede. His down home friendly personality is evident throughout the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Norman Frede Chevrolet Team


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  • Great service

    I came in for an oil change. It was recommended I replace the cabin air filter and I did. I got a nice car wash, too. Thanks

    Dealer Response

    Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your v...


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    I came in for an oil change. It was recommended I replace the cabin air filter and I did. I got a nice car wash, too. Thanks

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Best, Norman Frede Chevrolet Team


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  • Great Service!

    First Class service department. I will only use Norman Frede Chevy for my automobile service. My service person Alen was professional, helpful and...

    Dealer Response

    Thank you for your kind words. We feel our service department is what makes Norman Frede Chevrolet special.Reviews like yours help us to make sure...


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    First Class service department. I will only use Norman Frede Chevy for my automobile service. My service person Alen was professional, helpful and friendly. He arranged for me to have a ride to work, and even had my car washed for me. GREAT SERVICE!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words. We feel our service department is what makes Norman Frede Chevrolet special.Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best,Norman Frede Chevrolet Team


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  • Great Service

    I brought my Chevrolet Avalanche in for some Maintenance and was very pleased with the timeliness and oversight provided. Jeremias Rodriguez was v...

    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Jeremias and to the rest o...


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    I brought my Chevrolet Avalanche in for some Maintenance and was very pleased with the timeliness and oversight provided. Jeremias Rodriguez was very good in providing important information and customer service. The quality and workmanship of the work that was performed was very good. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Jeremias and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Best regards, Norman Frede Chevrolet Team


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  • Camaro Order

    I had a wonderful experience with both the ordering and delivery experience of my Camaro at Norman Frede Chevrolet. Donnie worked with me over ema...

    Dealer Response

    Congratulations on your new Camaro! We appreciate you taking time to leave us a great review! We are pleased to hear Donnie did a great job in ass...


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    I had a wonderful experience with both the ordering and delivery experience of my Camaro at Norman Frede Chevrolet. Donnie worked with me over email as I was living overseas at the time the order was placed. The price he had originally stated was given without any extras added on, and upon final delivery he was able to provide the car without any detailing done as requested. The whole process could not have gone any smoother.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Camaro! We appreciate you taking time to leave us a great review! We are pleased to hear Donnie did a great job in assisting you in your purchase. At Norman Frede Chevrolet, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best regards, Norman Frede Chevrolet Team


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