Met with Nathan to buy a used car. He was professional and I felt very comfortable dealing with him. Although I didn't buy from him, I would recommend... him abd his dealership.
Jessica, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Nathan provid...ed a comfortable and welcoming visit. We thank you very much for the recommendation and referral! Sincerely, The Norman Frede Chevrolet Team
The team got me a great deal on a 2018 Traverse and were friendly and helpful the entire way through, making sure to give me as much information as po...ssible and answer all of my questions. I had a great experience and walked away happy! Would purchase from again!
Ana Villa was so helpful she is the best. I would recommend anyone that is looking for a car should go to Ana Villa at Norman Frede in Houston Texas. ...If I can give a 10 star I will give it.
Thanks for taking the time to leave us this awesome review, Jennifer! At Norman Frede Chevrolet, we take guest feedback seriously and are proud to see... that you drove away happy. I will share your compliments with Ana and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, The Norman Frede Chevrolet Team
Came in to renew my lease for a 2018. The process went smooth as soft butter. I will be returning when I'm ready to trade my 2016 Colorado.
Thank you for taking the time to share with us! The goal of the Norman Frede Chevrolet team is to ensure a smooth and easy process for each of our cus...tomers. Please remember that we're always here to assist you with any future auto needs! Sincerely, The Norman Frede Chevrolet Team
Weather online appointment or just show up they are always friendly and get you in and out and keep you informed! Keep up the great work.
We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Norman Frede Chevrolet. If there is anyth...ing more we can do for you please come back and see us any time! Take care! Sincerely, The Norman Frede Chevrolet Team
I bought a 2017 a Grand Sport Corvette. I purchased it on Wednesday inspected it told the dealership I would pick it up on Friday. Well I pick it up... on Friday afternoon, I was in a hurry because I had to pickup my daughter from school, and I drive it straight home and put it in the garage jump in my truck to pick my daughter up from school. Next morning a few friends come over to look at the car and as they are admiring it, one says, man there is a scratch on your car. I immediately call the dealership and speak to Darren the Sales manager. He ask me to bring the car in and wants to look at the car. He looks at the car and asks me to bring back on Wednesday my day off so he can get the body shop to look at it. Body shop manager states the bumper needs to be repainted scratches are too deep. The body shop manager then tells me the dealership is not paying for it I have to. I immediately go talk to Darren and he states I am a liar and they will not fix the scratched bumper end of story. Now mind you I have purchased several vehicles from this dealership and have had several of my vehicles serviced here for the better part of 20 years. Never again. The service and sales department used to be excellent. Not anymore. They have lost a long term customer.
Thank you for taking the time to share your experience with us. I can assure you that it was not our intention to disappoint you. I would appreciate t...he opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Sincerely, Suzanne Bonner Customer Service Manager (281) 486-2219 email@example.com
Tab Billups was excellent again as usual, he and the staff make the car buying an easy and excellent time. from ordering,financing and all the details... of explaining the vehicle inside and out. Thanks again for making it fun...
Thank you for taking the time to give us feedback on your latest purchasing experience at Norman Frede Chevrolet. We're glad to hear that Tab and the ...rest of the sales team were able to give you an easy and fun experience. Thank you for your continued business and enjoy your new car! Sincerely, Norman Frede Chevrolet Team
I made an online reservation for an Oil Change and Multipoint Inspection on my 2017 Tahoe and received a confirmation and a reminder but when I arrive...d they had no record of the reservation and didn't seem particularly concerned. After finally deciding to do the work the Oil Change took nearly an hour and there was no mention of the Multipoint Inspection having been completed. The Service Advisor was friendly but the service overall was quite lackluster. As far as I know, the service has never been entered into the myChevy database, I had to do it myself.
THEY WILL NOT SERVICE YOUR TRUCK UNDER BUMPER TO BUMPER FACTORY WARRANTY BECAUSE IT IS LIFTED.
I took my camaro to Norman Frede Chevrolet and I was very pleased with Trever who kept everything on point for me. He called me every day to let me kn...ow what's happening with my car.I had no worries. I also got Excellent customer service from Linda ( from the office) and Jose who gave me rides from and to the dealership. I can highly recommend this place to anyone!!!
Thanks for your awesome review! I'm very happy to hear that our staff was of such great help to you. He takes pride in his customer service and always... makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.Regards,Norman Frede Chevrolet Team