Mac Haik Dodge Chrysler Jeep RAM

I’ve pictured the response from this dealer simply asking for an “out the door” on a new Jeep Grand Cherokee L. Once again another dealer being dishonest about their online pricing or trying to add “Dealer installed packages” then refusing to remove the packages. What’s funny about this is I have a pre-approval, I don’t need their financing it’s a done deal, I just asked for a price. When I said I wasn’t interested in the extras, they told me “Have a good day.” Unreal Stellantis is doing horrible right now, and the dealers are still playing games. Don’t waste your time.

Total sham and horrible service. Fees not disclosed which I would never pay. No confidence in any dealers now. You are no different than the rest. Shady sales practices

Joskar Diaz is Amazing ! His patience and passion to ensure I drove off in a brand new brand car was so calming to experience! His positive energy and attention to detail was great! Joskar pursued all options to get me the best deal ! I will definitely refer friends and family!

Bought a used car here and ordered a replacement key. Got here at 11am to get the key and have them program it. At 2:30 I am still here waiting for them to do a simple programming.

I’ve drove in the rain just to see the car selection at this facility. Once I arrived, Quad directed me to Joskar Diaz. He actually listened to my needs and found a car that checked all of my wants & needs. He was extremely friendly and kind. He didn’t pressured me into driving “anything” but he helped me find my perfect car!!! When you come here, ask for Joskar!!!!

This dealer is great. I wrote a review by mistake about a free oil change offered. Mac Haik honored that offer. I forgot that I did my first Mopar oil change at another dealership. Mac Haik was a pleasure to work with when buying my Jeep Gladiator. Their service department was great also. Again, my mistake and please accept my apologies.

Joskar Diaz was hands down the best salesman I've ever worked with. From the moment I got out my malibu to the moment I drove away in my Traverse Joskar was super attentive and knowledgeable. He answered all my questions and what he didn't know, he found someone who did. Thanks again fir this wonderful experience!

Scam, offer cars that do not exist to get you on their lot to sell you something else.

Joskar is the BEST.. This was one of the most pleasurable car buying experiences I have ever had. He's the man with the master plan..

WORST EXPERIENCE EVER!!!!!! TRADED IN MY NISSAN ON 12/21/2023 AND THEY SOLD IT TO AN AUCTION BEFORE FINANCING HAD GONE THROUGH AND THE JEEP I PURCHASED HAD NOT PASSED INSPECTION. MY CREDIT SCORE HAS DROPPED 26 POINTS BECAUSE THEY DID NOT HANDLE THIS PROPERLY!!!!! After driving a loaner for almost a week, I finally received the Jeep I purchased without an inspection sticker, stating that I had to drive it 1,500 miles before it would pass. 4 days later I am having issues with cruise control. 10 days later the vehicle started smoking on my 15 min commute to work, and I had only driven it 650 miles since I left the dealership. Told them I wanted my car back. No excuses. they had it ready within two days and it had been worked on, which I found confusing because, as far as I know, they don't attempt to increase the price of a vehicle at an auction. When I asked if there was any paperwork I needed to sign, TUCKER would not even make eye contact with me and the mechanic said no and promptly too me to my vehicle. In February I was contacted by a new financing company for the Jeep that was no longer in my possession. After multiple efforts to get ahold of a loan officer at this new financing company, I was able to reach Robert Sherwin, who informed me that it was Mac Haik's fault and he would get the matter resolved right away. Now they are trying manipulate me into paying more than I owed on my original loan because "repairs" were done! When I told them that the only way I wanted to contact them was through writing because they were untrustworthy, I received nothing. Now I am left in the dark and considering contacting a Pro Bono lawyer, as well as contacting corporate. JORDI IS NOT HELPFUL, MADE ME DRIVE 30 MINUTES OUT OF THE WAY SO I COULD "HAVE A FACE TO RELATE TO HIS NAME" (which could have been done on the website, without wasting an hour round trip drive and gas), SCREAMED AT MY FIANCE IN THE DEALERSHIP. TUCKER is UNHELPFUL, ABBRASIVE, AND ARROGANT! BRETT, my actual salesman was polite and very friendly. In fact, he was the only one willing to be communicative throughout this entire process and I fear they will put the blame on him.