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Reviews

Average Ratings

4.5
418 lifetime reviews. Includes reviews of John Eagle Honda from DealerRater.com
  • Great Exerience!

    Everyone at the dealership was friendly and helpful. The only time I felt uncomfortable was when the salesman kept asking me to add cash to my dow...


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    Everyone at the dealership was friendly and helpful. The only time I felt uncomfortable was when the salesman kept asking me to add cash to my downpayment when my trade-in was 75% of the cost of the new car. He kept saying that most people put down much more than 75% of the price of the car by adding cash. I find that hard to believe. Otherwise, it was a good experience. Good price for my trade-in and good price for the new car. I would use them again, definitely.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?

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  • Totally Happy with Purchase

    My husband and I were wanting to buy a new car--a Honda CR V. We talked to a salesperson who was very friendly and willing to make sure we were in...


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    My husband and I were wanting to buy a new car--a Honda CR V. We talked to a salesperson who was very friendly and willing to make sure we were informed of all the options. There was absolutely no "pushiness" to get a sales made--it felt more like talking to a family member and simply sharing information. She asked about my specific needs and really had some great advice on things to consider. We felt she took a personal interest in making sure the car was a good fit for us. Since we were unsure as to whether we wanted to wait for the 2012 to come out or go ahead and buy the 2011, we decided to think about it for a few weeks. When we went back, our same wonderful salesperson was super friendly and patient and she again treated us like family. The whole process just went super smoothly with no pressure--we never felt like she was in a hurry to seal a deal--she always seemed to have plenty of time to help answer questions or show us details of the makings of the car . Another thing that we appreciated was that both the salesperson and the sales manager could look us straight in the eye when talking to us--something the salesmanager at the nearby Toyota dealership just couldn't do(it was creepy to have someone answer your questions but never be able to make eye contact! So we left the Toyota dealership and never went back.)We just felt there was some honesty and integrity with the two Honda employees we dealt with that seemed to be lacking at the Toyota dealership! We want to own our new car for many years to come and it is nice to feel we'll be dealing with "family" whenever we'll need service or have a problem. John Eagle Honda just has that kind of atmosphere when you're inside their showroom or speaking with anyone there!! Everyone was always respectful and happy to help!It was a terrific buying experience!!! We will definitely buy there again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • 5 cars and counting. I love John Eagle Honda
    May 24, 2017

    I have purchased 5 cars from here. Painless process and great customer service. After the sale, the service department takes great care of us. ...


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    I have purchased 5 cars from here. Painless process and great customer service. After the sale, the service department takes great care of us. This is my only place to buy cars and I always recommend it to friends and family.

    Does recommend this dealer
    Came in for service or repair

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  • Great service!
    May 22, 2017

    I recently had to visit John Eagle Honda twice in the same week. Both Emilio and Edward, the two service advisors in the Express Service departme...


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    I recently had to visit John Eagle Honda twice in the same week. Both Emilio and Edward, the two service advisors in the Express Service department who helped me, were wonderful! Both took the time to explain to me what services were needed, as well as made some recommendations for some additional services.

    Does recommend this dealer
    Came in for service or repair

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  • Fast, efficient and professional
    May 20, 2017

    "Eddy" Edward Martinez was quick to come and assist me with my oil change. Offered to rotate my towers which is recommended and I agreed since the...


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    "Eddy" Edward Martinez was quick to come and assist me with my oil change. Offered to rotate my towers which is recommended and I agreed since the price was right. Also got me a car wash to boot. Great and fast customer service that I thought would be a little harder to come by considering i came in on a Saturday

    Does recommend this dealer
    Came in for service or repair

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  • Worst customer service ever

    Sale reps showed the worst attitude ever. They made us wait for a very long time and there came one more sale rep named javaid who showed bad att...


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    Sale reps showed the worst attitude ever. They made us wait for a very long time and there came one more sale rep named javaid who showed bad attitude and treated us very badly that made me feel not to buy any honda car. Advice to management: train your sales rep to treat customers with dignity and respect.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change and tire rotation
    May 18, 2017

    Edward Martinez was polite amd made sure that all of my concerns were addressed. I would prefer that he handles all of my future service requests.


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    Edward Martinez was polite amd made sure that all of my concerns were addressed. I would prefer that he handles all of my future service requests.

    Does recommend this dealer
    Came in for service or repair

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  • My Honda insight

    I had a pretty serious issue with my Honda, but John Eagle Honda took care of it no charge. I know the repair was not cheap for the dealership, bu...


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    I had a pretty serious issue with my Honda, but John Eagle Honda took care of it no charge. I know the repair was not cheap for the dealership, but know matter they took care of it. I want to Thank Anthony Olson for his service and all the personal that got my Insight back on the road. I have never had any issue with John Eagle Honda in Houston 290. They are overly nice and always ready to help. Once again Anthony Olson took care of me, he is the man!!!! John McDonald

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Deceptive financing tactics to sell warranty
    April 27, 2017

    Everything went great for us until we got to the financing part. The finance guy, George, gave us a huge run around filled with nothing but half-t...

    Henry Jin

    Christine, I have seen a number of your responses to other reviewers who voiced the same concerns over deceptive financing practice. You claim to...

    John Eagle Honda of Houston

    Dear Mr. Jin We're sorry you feel misled by our dealership. We strive to provide 100% satisfaction with our customers and am sorry that we did no...


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    Everything went great for us until we got to the financing part. The finance guy, George, gave us a huge run around filled with nothing but half-truths and outright lies in an attempt to convince us that Honda's bumper to bumper warranty is somehow applicable only to the initial 12months or 12,000 miles of service, after which bumper to bumper is reduced down to manufacturer defect. In reality, the only thing covered in the vehicles initial 12 months that expires after that is wheel alignment. Every time we asked George a question about the extended warranty's cost, he refused to answer directly and goes back to monthly payments. When pressed, he told us that it would cost $600 after he fudges around with financing, which turned out to be on an 18% APR that he also refused to disclose. We could have financed it through a third party on our own for around 2%! Throughout the ordeal, George never gave us a clear answer on the total loan amount, the APR, or the extended warranty he was so desperately pushing on to us. Like clockwork, every time we asked him anything related to the actual terms of the loan, ranging from principal to APR, to cost with and without the supposedly miraculous extended warranty, George ALWAYS went back to monthly payment amount. When I asked him why he isn't answering our questions, he blamed US for misleading him into thinking that we care more about monthly payment, which is an outright lie since we repeatedly asked him for the net cost and terms of loan. He then said that 90% of customers care about payment rather than loan, which is completely irrelevant since we weren't asking ANY question about monthly payment. Finally, when we got upset over his dishonesty, he threw his paper pad on the desk and wrote the loan amount with and without the warranty. Turns out, what he told us would've cost $600 is actually $1600. To add insult to injury, he then asked us to sign an affidavit that we turned down his offer for $1,100, which was again an outright lie. When I clarified this point, he had the audacity to ask us if we would do it for $1,100. Totally unacceptable experience. Shady and aggressive sales tactics have moved from the stereotypical used car salesman to thieving finance salesman. The salesman, Keith, was absolutely phenomenal and should serve as an exemplary employee. The finance guy, George, needs to start giving answers to questions he was asked rather than answers he wants to give to sell warranties. You are a finance guy. You facilitate the sale. Do your job. Give a straight answer, because our experience yesterday was in blatant violation of the Truth in Lending Act.

    Does not recommend this dealer
    Henry Jin

    Christine, I have seen a number of your responses to other reviewers who voiced the same concerns over deceptive financing practice. You claim to "take review under consideration," yet the same customer complaints happen repeatedly. Either you are being forced to provide form letter responses and have no actual power within your organization to actually influence its processes, or you are simply feigning concern for the sake of public image. If that is the case, you are simply a lame duck PR representative for a highly unethical organization. Henry

    John Eagle Honda of Houston

    Dear Mr. Jin We're sorry you feel misled by our dealership. We strive to provide 100% satisfaction with our customers and am sorry that we did not achieve this with you. I appreciate your taking the time to express your opinion. We will take your review under consideration. Thank you, Christine Clauder


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  • We had a great experience at John Eagle Honda.
    April 14, 2017

    We just purchased a 2017 Honda Accord EX-L and everyone we dealt with at the dealership was wonderful and very knowledgeable. They made us feel c...


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    We just purchased a 2017 Honda Accord EX-L and everyone we dealt with at the dealership was wonderful and very knowledgeable. They made us feel comfortable and appreciated.

    Does recommend this dealer

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