Sterling McCall Acura

Terrible experience today getting an oil change. I took my car in for service at this dealership because I bought my RDX here but I dont think I will ever... return. Booked an appointment with Ismael yesterday and was told over the phone the wait time would be 45 min to an hour. When I showed up I found out Ismael had not made the appointment and was told the wait was 1hr 45m to 2 hours. Christian lied to me about a B1 service. He tried to sell me a 225 dollar package with wiper replacement, battery servicing, balancing and a lot of other things that are in fact NOT a part of the B1 package. The whole point of bringing in your car to the dealership should be excellent service and the idea that they should not be shady trying to push unnecessary maintenance on you. Beware bringing in your car here. When I confronted Christian and even showed him the official Acura app definition of a B1 service he tried to make me think the app was wrong. Do not bring your car here for servicing especially not to Christian. They will try to rip you off!

I'd like to thank Karla Jones for such a pleasant, stress free buying experience. Our needs were very specific and she went out of her way to ensure all... our need were met and our satisfaction was highest priority. Thank You Karla, You're Awesome!

I was in the market for an X4 with specific options and Sterling McCall had the one I wanted. Only thing is, I live in San Jose, California. I was apprehensive... at first but Chris Johnson called me after I submitted an inquiry on cars.com and provided me with info as I requested. He helped set me up with the finance department and I was assisted by Rene and Charlie. All the paperwork was done via FedEx and it wasn't as bad as I expected. Now, I'm just waiting on my car to be transported.....hopefully in the condition it left the dealership....:-)

Delighted with the overall experience Brandy was very efficient service advisor who kept me informed all the time and was extremely patient in explaining... things

My representative Tri provided outstanding service, as usual! Thanks for the amazing work. Everytime I've visited the dealership, I've been treated exceptionally.... They're the best!

My experience has been very positive. The technical advisor (Brandy) took down all essential information and was very upfront about the process. Upon diagnostic... tests, she gave me a concise summary of work & cost. She also identified the essential items vs optional ones. Since the repair was going to take more than a day, offered a loaner. The work was done as promised. Good job!!!

Excellent service received from Christian at the service department, he is polite and prompt with the service, provided complementary car wash and vacuuming.... Good job.

I have been bringing my Acuras to Sterling McCall for at least 5 years. I’ve dealt with Antonio and because I feel he deals with me honestly and promptly.... It is because of him that I continue to use Sterling McCall.

I’ve been going to Sterling McCall since 1999 for service and the service people have been fantastic. They provide impeccable service from customer service... to maintenance/repairs. They are attentive, detailed, upfront about the service needed for my cars and accommodating. I value my relationship with the service department personnel.

My car buying process with Salesman was easy and he was very accommodating. I’ve had my vehicle serviced twice and had a great experience. The waiting... area has work stations, with desktop computers, coffee, tea, snacks, a television and a charging station for mobile phones which makes waiting for your vehicle to be serviced a pleasurable experience.