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Reviews

Average Ratings

4.3
Average based on 69 reviews.
  • How a dealership should be!

    After receiving mediocre service at Mike Calvert Toyota dealer for the last 2 years... I very happy to have chosen Sterling McCall Toyota for this...

    Dealer Response

    Thank you for great survey. We are glad to be of service and hope to keep earning your business in the future


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    After receiving mediocre service at Mike Calvert Toyota dealer for the last 2 years... I very happy to have chosen Sterling McCall Toyota for this repair. Jose Sayas... the service advisor in conjunction with the mechanic made a thorough diagnostic to find the problems and did not overlook any of my requests. Jose was very helpful and courteous during my visit and showed an excellent customer service and care beyond words. He explained the findings in a very simple way for me to understand

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for great survey. We are glad to be of service and hope to keep earning your business in the future


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  • The best experience

    I went in the get a new van and was not sure if was even possible to get one and definitely didn't think I will get it for 0% interest rate they m...

    Dealer Response

    Mariyam, thank you for reviewing Shahid, Parvaze and our dealership! We hope you love your new van for YEARS to come!


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    I went in the get a new van and was not sure if was even possible to get one and definitely didn't think I will get it for 0% interest rate they made it happen, on top of all that the van I wanted to get they didn't even have but they said no problem we will get it for you they got me exactly what I wanted the car and finance. I couldn't be more happier. My sales person Mr. Pervaze was so knowledgeable and was on my side and made sure I didn't settle for anything less, but none of this would have happened without shahid Usmani the general manger he is really nice and confident in the work he does!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mariyam, thank you for reviewing Shahid, Parvaze and our dealership! We hope you love your new van for YEARS to come!


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  • Mr Jose C Local Truck Driver

    I would like to give thanks to everyone at Sterling McCall Toyota from the salesman to finance department were very friendly and helpful .Enjoy ...

    Dealer Response

    Thank you Jose for the kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We look forward...


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    I would like to give thanks to everyone at Sterling McCall Toyota from the salesman to finance department were very friendly and helpful .Enjoy this buying experience thanks to the personal at the dealer were nice and helpful thanks again from Jose C.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Jose for the kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We look forward to your business with us again!


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  • review of buying experience

    Farris, the salesman, was very professional. He had the car upfront and ready to go for a test drive. He answered all my questions about the sel...

    Dealer Response

    Thank you for reviewing Farris, Joanna! It's great to hear he could earn your business with politeness and patience!


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    Farris, the salesman, was very professional. He had the car upfront and ready to go for a test drive. He answered all my questions about the selected car He was polite and patient at all times... a low-key sale.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for reviewing Farris, Joanna! It's great to hear he could earn your business with politeness and patience!


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  • Experience purchasing my first car

    I had a great experience purchasing my new car with Salim Adil and Melanie Floyd at Sterling McCall Toyota. I did not feel pressured at any time ...

    Dealer Response

    Thank you for reviewing Salim and Melanie! We are glad to hear they ensured your buying experience was low pressure and we appreciate your business!


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    I had a great experience purchasing my new car with Salim Adil and Melanie Floyd at Sterling McCall Toyota. I did not feel pressured at any time and my many questions were answered professionally. Both Salim and Melanie were kind and helpful. This was the best experience I could have hoped for and I am beyond happy with my new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for reviewing Salim and Melanie! We are glad to hear they ensured your buying experience was low pressure and we appreciate your business!


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  • Bad customer service and rude service manager

    Went in to get an oil change before 4 pm but refused to do it . They claim cut off time is 3:30 . I was told to come in anytime before 4 pm. The ...

    Dealer Response

    Joe, As we discussed on Saturday, by coming in so close to our closing time of 4:00 pm, with cars that were still being worked on from earlier in ...


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    Went in to get an oil change before 4 pm but refused to do it . They claim cut off time is 3:30 . I was told to come in anytime before 4 pm. The service manager , Art, refused to do it too. When I said I will complain , he said I get the complaints myself. Like go ahead I don't care. Rude people . Will never take my car there. Toyota needs to fix things up in the service dept.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joe, As we discussed on Saturday, by coming in so close to our closing time of 4:00 pm, with cars that were still being worked on from earlier in the day we were unable to complete your service in the allotted time. If you would like to schedule an appointment for this service I can assure you that I will expedite it for you. Please call me at 713-270-3790 if you would like to schedule. Regards, Art Whatley Service Manager 713-270-3790


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  • Great People Great Service

    I am very satisfied with my service at this dealership. We had went to Honda dealership and did not have quiet a good experience. The salesman we ...

    Dealer Response

    Thank you for the kind words about Syed and Thanh! It is always great to hear that we were able to make a customer's car buying experience truly e...


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    I am very satisfied with my service at this dealership. We had went to Honda dealership and did not have quiet a good experience. The salesman we talked to was very very new. He ended up getting help from another salesman to get information and do things on the computer but he was only 3 months into the job as well. They were both very nice but could not answer simple questions and took forever. Anyhow, when we got to Sterling McCall Toyota, Mr. Syed Madni was very attentive. He was very straightforward. All the questions we asked he answered clearly and in depth to our understanding. We told him what price range I was looking for my lease payment and what car I was interested in. He really worked out the price and the car that I was wanting. He tried very hard to please us and we are supremely pleased. He worked hard in finding the perfect car for me. Last but not least, it did not end there. Last salesman in my previous car also from the same dealership was not helpful at all. Come to find out, he had definitely overcharged us as well. Mr. Madni till the very last minute of closing the deal and giving me the keys did not just stop there. He went to the car and helped me pair my cellphone to the car through bluetooth. I told him I already knew how to but he insisted on helping me and said "It is fine if you know how but it is my duty to make sure it works and you leave satisfied". I really appreciated that and showed that he wasn't just trying to sell the car but create a relationship. It all worked out because he ended up showing me more cool features that I was not aware of. The previous car had the same features but I was not even aware due to lack of interest from previous salesman (shaking my head). Even the finance manager upstairs by the name Thanh Nguyen was so helpful. He explained to me in detail the Gap Insurance and the DentGaurd information. I was not quiet getting the idea of what the Gap Insurance was but he did not mind repeating the information to me until I got it. Very helpful team. Very satisfied.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words about Syed and Thanh! It is always great to hear that we were able to make a customer's car buying experience truly exceptional! If there is anything we can to do assist you in the future please let us know.


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  • Syed Madni and Farhan.

    Excellent experience. Madni and Farhan showed us around, they had great information about the products. Gave us options and made our experience gr...

    Dealer Response

    Thank you Nasir for the kind words about Madni and Farhan! We are thrilled that they provided you with an excellent experience here with us! We lo...


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    Excellent experience. Madni and Farhan showed us around, they had great information about the products. Gave us options and made our experience great. 5 stars in all categories.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Nasir for the kind words about Madni and Farhan! We are thrilled that they provided you with an excellent experience here with us! We look forward to your business with us again!


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  • Timothy Awe & James Alaskare are the best team

    This is my first experience in doing business with Sterling McCall and it was indeed a wonderful experience just as I was told but the most magnif...

    Dealer Response

    Akun, thank you for your business and your kind words for James and Timothy! We appreciate you being our customer!


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    This is my first experience in doing business with Sterling McCall and it was indeed a wonderful experience just as I was told but the most magnificent thing is that what I got was more than I expected. I want to say a Big Thanks once more to James and Timothy for giving me their best in customer service, support and satisfaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Akun, thank you for your business and your kind words for James and Timothy! We appreciate you being our customer!


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  • Syed is awesome

    Syed is a great guy , he helped me to get a car it's was really nice car , thanks syed.

    Dealer Response

    Thank you Omar for the kind words about Syned!


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    Syed is a great guy , he helped me to get a car it's was really nice car , thanks syed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Omar for the kind words about Syned!


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