Volkswagen of Oakland

New 888-765-4145 Dealer Website
Used 888-838-7613 Email Dealer
Service 888-711-0676

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Reviews

Average Ratings

4.8
Average based on 78 reviews
  • Wonderful employees, fast service, clean facility

    Wonderful customer service by each employee! I was in and out with my new car in much less time than I expected.

    Dealer Response

    Thanks Madilyn for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes v...


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    Wonderful customer service by each employee! I was in and out with my new car in much less time than I expected.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks Madilyn for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Warm regards, Volkswagen of Oakland Team


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  • Great Service

    I had a full service done on my car, and I was very pleased with the treatment I received. I had the pleasure of being assisted by Webster Medley,...

    Dealer Response

    Samuel, thank you for taking the time to give us feedback on your latest service experience at Volkswagen of Oakland! We're glad to hear that Webs...


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    I had a full service done on my car, and I was very pleased with the treatment I received. I had the pleasure of being assisted by Webster Medley, who was very accommodating and a joy to work with at 7am. I was kind of in a rush when dropping off my car and he offered me the luxury of a rental car, which really helped my day to run smoothly. Much to my surprise I received a call from Webster later in the day informing me that my car was finished. I was not expecting same-day service, and I was extremely happy. When I arrived at the dealership, the process for getting my car and settling my balance was seamless. Webster and his team did an awesome job of making my servicing experience a very positive one.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Samuel, thank you for taking the time to give us feedback on your latest service experience at Volkswagen of Oakland! We're glad to hear that Webster and the rest of the service team were able to give you an overall positive experience. Thank you for your continued business and we hope to see you again in the future! Best, Volkswagen of Oakland Team


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  • Good Listening & Efficient Wrap-Up

    The sales person and the finance person were highly responsive to my questions and were good at maintaining rapport and efficiently wrapping up th...

    Dealer Response

    Thank you for your business and this review, Gloria. We are happy to hear our team was able to serve you and demonstrate how we do business here. ...


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    The sales person and the finance person were highly responsive to my questions and were good at maintaining rapport and efficiently wrapping up the purchase.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review, Gloria. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. All the best, The Volkswagen of Oakland Team


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  • Extraordinary service

    during this visit everyone was the best! i arrived late and they did everything possible to diagnose my stuck window and notice that my read brak...

    Dealer Response

    Sheila, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very ha...


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    during this visit everyone was the best! i arrived late and they did everything possible to diagnose my stuck window and notice that my read brakes were in need of replacement. Everything was finished on time because I needed my car for an appointment. I would give them an "11" if I could. Might I add there was no drama involved in this whole transaction. Just very positive and and calm discussions. The guy who drove the shuttle was also terrific - best ever,

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sheila, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! All the best, The Volkswagen of Oakland Team


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  • Great agent (Tim), knowledgable and helpful

    Very experienced and helpful agent (Tim), nice car, fast processing and fair offer. Liked the fact that lower monthly fee and free maintainance wa...

    Dealer Response

    Anahita, we appreciate you taking the time to leave us a great review! We are pleased to hear Tim did a great job in assisting you in your purchas...


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    Very experienced and helpful agent (Tim), nice car, fast processing and fair offer. Liked the fact that lower monthly fee and free maintainance was offered at 30 month

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anahita, we appreciate you taking the time to leave us a great review! We are pleased to hear Tim did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! All the best, The Volkswagen of Oakland Team


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  • survey

    plesent quick service well informed, kept me updated on my car while in the shop. service staff friendly and helpful .

    Dealer Response

    Thanks for the great review, Kimber. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel fre...


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    plesent quick service well informed, kept me updated on my car while in the shop. service staff friendly and helpful .

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review, Kimber. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Kind regards, The Volkswagen of Oakland Team


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  • Great service, easy buying process

    Mike Jr was very courteous, helpful and made the buying process easy. Thanks, Mike! Great CPO car, good value, definitely recommend.

    Dealer Response

    Your kind words mean a lot to us, Brenna. We appreciate your feedback and are happy to hear that Mike was able to meet your needs. At Volkswagen o...


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    Mike Jr was very courteous, helpful and made the buying process easy. Thanks, Mike! Great CPO car, good value, definitely recommend.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your kind words mean a lot to us, Brenna. We appreciate your feedback and are happy to hear that Mike was able to meet your needs. At Volkswagen of Oakland, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Kind regards, The Volkswagen of Oakland Team


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  • Great service, clean facility

    Great test drive experience, and friendly dealer. The facility of Volkswagen in Oakland is certainly one of the cleanest and the best.

    Dealer Response

    Congratulations on your purchase! We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfort...


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    Great test drive experience, and friendly dealer. The facility of Volkswagen in Oakland is certainly one of the cleanest and the best.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your purchase! We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We hope to see you back in again soon! Kind regards, The Volkswagen of Oakland Team


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  • Great serices

    very professional and great service. i was able to leave my car there and got dropped off at work while they worked on my car.

    Dealer Response

    Ana, we sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every custom...


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    very professional and great service. i was able to leave my car there and got dropped off at work while they worked on my car.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ana, we sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Kind regards, The Volkswagen of Oakland Team


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  • Great service

    Dave was very helpful and took care of my service very well. He even got my car washed even though the service no longer includes a carwash. This ...

    Dealer Response

    At Volkswagen of Oakland, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive e...


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    Dave was very helpful and took care of my service very well. He even got my car washed even though the service no longer includes a carwash. This was my best experience at a VW dealership/service center till date.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    At Volkswagen of Oakland, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Kind regards, The Volkswagen of Oakland Team


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