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Reviews

Average Ratings

4.5
321 lifetime reviews. Includes reviews of John Eagle Acura from DealerRater.com
  • Love my IXL
    June 4, 2017

    Interested in the Acura, my husband and I visited John Eagle. We walked into a very friendly environment and were lucky enough to get Pete Sanche...


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    Interested in the Acura, my husband and I visited John Eagle. We walked into a very friendly environment and were lucky enough to get Pete Sanchez, as our salesman. Pete was hands down the best salesman I've ever encountered. He was friendly, informative and a pleasure to work with. I couldn't be happier with my new Acura IXL and the purchasing experience with Pete Sanchez at John Eagle Acura!

    Does recommend this dealer

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  • I am a survivor!
    May 23, 2017

    My new Acura purchased from Pete Sanchez was totalled after a horrible accident. Thank God i survived, had Gap coverage and the rescue team of the...


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    My new Acura purchased from Pete Sanchez was totalled after a horrible accident. Thank God i survived, had Gap coverage and the rescue team of the dealership! Pete Sanchez immediately got me back into another great vehicle and I learned to never buy a vehicle without GAP! I am recommending this dealership and Sales Consultant Pete Sanchez to all considering purchasing a new, pre-owned or used vehicle. You will not ever regret it! Sincerely, Lynne Burns

    Does recommend this dealer

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  • don't go here!

    Overall experience with the sales person was good. They had the car we wanted at a good price. Couldn't get the trade numbers right. That's the on...


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    Overall experience with the sales person was good. They had the car we wanted at a good price. Couldn't get the trade numbers right. That's the only part that irked me. Sales manager tries to show me comps on my trades stripped down base packages. Customers due prepare and sometimes know the difference of what's being presented.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Awesome Customer Service!!

    This was my first time going to John Eagle Acura. From the moment I pulled into the service department, I was greeted with a smile and friendly st...


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    This was my first time going to John Eagle Acura. From the moment I pulled into the service department, I was greeted with a smile and friendly staff. I explained what was going on with my car then shown into the service area and was introduced to Scott. He explained to me what they thought the issues might be and what they would do if it turned out to be something other than the battery. He informed me I was past due on a couple of things on my husband's car and suggested I get them taken care of while the car was being looked at. He made sure to keep me up to date on the status of my car. The customer service was wonderful! I typically feel pressured or ignored going into dealerships, but not this one. The staff seemed to enjoy their jobs and making customers laugh.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • $1k in dealer adds to a used car with 85k miles
    April 28, 2017

    $1000 in dealer adds over internet pricing. On a used car. Tried to tell me that nitrogen in tires and wheel locks were worth almost $200 each. Ma...


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    $1000 in dealer adds over internet pricing. On a used car. Tried to tell me that nitrogen in tires and wheel locks were worth almost $200 each. Manager tried to force it on me. Tell me that "it was in line with market price." This feels like a poor upper management decision that spilled down through the ranks. I hope the GM and GSM see this, know that this is directed at them. Sad that a "luxury dealership" feels the need to resort to little tricks like this. My name is Russell Smith. I visited on Wednesday, April 26, 2017.

    Does not recommend this dealer

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  • Jamarr Carswell + John Eagle
    April 27, 2017

    My family decided to go look for a car at John Eagle Acura. Later, they liked the MDX and asked for ballpark prices during the test drive, and cam...


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    My family decided to go look for a car at John Eagle Acura. Later, they liked the MDX and asked for ballpark prices during the test drive, and came out to be something like 850 dollars per month for lease. Later, we decided to lease the car, and the contract somehow showed 1400 dollars per month. Their explanation for this high price was almost nonexistent, and my family decided that it was due to credit that it is so expensive. That wasn't the case. My family visited again for maintenance and Jamarr looked like he was avoiding us. We did not know until a year later that he took the numbers and turned up the base price of the MDX before calculating the lease amount. He failed to explain this to us during the negotiation, which is unethical behavior. To this day, we are forced to make outrageous payments to Acura, and all they could do for us was a trade-in for a cheaper model, and we still have to pay more than 800 a month because of the lease amount on the MDX. We would be okay with John Eagle if they had a way to remedy the situation. We are still paying extra 200 dollars a month above the 800 a month budget we had prior. To me, they would only do the right thing if they could void the lease contract and draft a new one. We are sure to never do business with them ever again.

    Does not recommend this dealer

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  • Acura MDS
    April 13, 2017

    It was a pleasure environment to buy the car in John Eagle Acura. The sales representative was very nice and honest attitudes. He did a very good ...


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    It was a pleasure environment to buy the car in John Eagle Acura. The sales representative was very nice and honest attitudes. He did a very good service . Ching Chu

    Does recommend this dealer

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  • Do not recommend!

    We had a negative experience at this dealership. I know sexism is alive and well especially in car sales, but the manager, TJ, only addressed my h...


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    We had a negative experience at this dealership. I know sexism is alive and well especially in car sales, but the manager, TJ, only addressed my husband when talking numbers. It was very offensive. He lectured us on how we planned to pay for the vehicle - how no one really pays cash anymore. It was a very condescending experience. Furthermore, the deal he offered us was high (after extensive research) and he was unwilling to negotiate. I would not recommend this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Too high labor cost
    April 8, 2017

    Seat belt was locked due to front impact. Eric younger told me it's broken and need replacement that will cost over $550. Original new seat belt ...


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    Seat belt was locked due to front impact. Eric younger told me it's broken and need replacement that will cost over $550. Original new seat belt cost $199. Labor cost $147 per hour. Seat belt was not damage and can be reset why need to replace??? Watch on YouTube locked seatbelt advertisement. Only $50 for reset control box to unlock seat belt. it's insurance claim and adjuster said never seen such a high labor in town over 17 years of his adjuster life. It's made customer in very difficult position and ask me to pay for the different. May GOD bless John Eagle Acura.

    Does not recommend this dealer
    Came in for service or repair

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  • Overall Good Experience
    April 3, 2017

    I was shopping for a used vehicle due to a recent accident in which my car was totaled. From the moment I drove to John Eagle Acura, Pete Sanchez ...

    Jon Li

    Just to clarify, the verbal promise was made by another manager, not Pete Sanchez!


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    I was shopping for a used vehicle due to a recent accident in which my car was totaled. From the moment I drove to John Eagle Acura, Pete Sanchez did a fantastic job of helping my wife and I find a car that best suited our needs. Although there was one moment where the car-buying experience was not pleasant due to a verbal promise that was nearly broken, Pete treated us with respect, professionalism, and courtesy every step of the way. Thank you John Eagle Acura and Pete Sanchez for helping us get into a used Acura MDX at a very reasonable price!

    Does recommend this dealer
    Jon Li

    Just to clarify, the verbal promise was made by another manager, not Pete Sanchez!


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