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Westside Lexus

(9,724 reviews)
Visit Westside Lexus
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:00am–7:00pm
Tuesday 9:00am–7:30pm 7:00am–7:00pm
Wednesday 9:00am–7:30pm 7:00am–7:00pm
Thursday 9:00am–7:30pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 state dealer award
View 10 awards
2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (832) 871-4803 (832) 871-4803
Used (855) 918-6562 (855) 918-6562
Service (281) 619-1716 (281) 619-1716

Reviews

(9,724 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westside Lexus from DealerRater.

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Exceptional customer service! It only took 2 hours to...

Exceptional customer service! It only took 2 hours to complete the transaction. Everyone was knowledgeable and helpful with options, service, and financial. We will definitely be back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It is great to hear that you had such an efficient purchase experience! Congratulations on the new car and thank you for the review. We are looking forward to working with you again at Westside Lexus!

Was the best experience. No pressure, very informative,...

Was the best experience. No pressure, very informative, quickest purchase I’ve ever had. Tim Gallagher took care of everything. I love my new Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It is excellent to hear that Tim went above and beyond to deliver such an excellent experience! Thank you for sharing and congratulations on your new car. We hope to see you back at Westside Lexus for your first oil change!

Great service, I’m buying all my cars from here going...

Great service, I’m buying all my cars from here going forward. People are great here and they really care. Mr Chau, was a top shelf salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so proud to have gained you as a loyal Westside Lexus customer! It's wonderful to hear that Sam and the rest of our team made your car-buying experience so exceptional. We wish you many safe and happy miles in your new vehicle!

Westside is the best , customers service very good ....

Westside is the best , customers service very good . Friendly and professional . Very attentive and thanks for l you do . Good job all.. Also good service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! It is wonderful to hear that you have had such great experiences working with the team. We appreciate your business and hope to see you back at Westside Lexus!

Everything is excellent at this dealership. Love...

Everything is excellent at this dealership. Love everything about it. My salesrep is awesome. Have leased 4 cars from this dealership and will continue to do so in the futurr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Westside Lexus, and we look forward to working with you again!

Mark Nelson provided excellent and professional service...

Mark Nelson provided excellent and professional service in helping me purchase my 2020 Lexus RC 350 F Sport. I would highly recommend him for your next Lexus purchase. Everything went smoothly. Thank you for making my buying experience a great one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for posting about your fantastic sales experience with Mark. It is our priority to help guests find the right vehicle and I am glad that came true for you! Safe travels from everyone at Westside Lexus!

John Loving was very helpful in every aspect of arranging...

John Loving was very helpful in every aspect of arranging the sale and handling the trade ins. I appreciate the personable yet very professional approach.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback for Westside Lexus. John is an excellent member of our team and it is great to hear that he was such a pleasure to deal with during your purchasing process!

Mr Frank Mata did everything possible to bring me the...

Mr Frank Mata did everything possible to bring me the car He give me good deal I’m very happy w/ the service thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Westside Lexus and for giving a shout out to Frank. All of us are committed to finding the best option for our guests and it is great that came true for you!

Got the best deal on my new GX 360. Very happy with the...

Got the best deal on my new GX 360. Very happy with the dealership. This is my 4th Lexus. The only thing that they missed this time was to fill up my gas tank, but to their credit they were swamped on August 31. Not a big deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Charles - We are so glad to hear that you're happy with your Lexus GX 360 and we apologize for overlooking your gas tank. Thank you very much for taking the time to share this feedback! Our team at Westside Lexus wishes you safe driving.

We were well taken care of by John Loving. He was...

We were well taken care of by John Loving. He was helpful setting up electronics and transferring stuff. He was kind and knowledgeable. The quality of care at Westside is a notch up. Nam was pleasant to work with as we checked out. My new RX 350 is lovely. I'm so happy to be a loyal customer for over 15 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed working with John and Nam here at Westside Lexus, and we will certainly let them know that you appreciate their help. Safe driving in your new Lexus RX 350!