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Reviews

Average Ratings

4.7
102 lifetime reviews.
  • Greg Hall was our sales man would give him 5 stars

    Greg Hall was our salesman we had excellent service. I would give him 5 stars.x


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    Greg Hall was our salesman we had excellent service. I would give him 5 stars.x

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Leave this place with a new issue every time.

    We have taken our 2013 Ford Focus Titanium here since we purchased it. Every time we bring it in for a warranty issue or service we notice a new i...


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    We have taken our 2013 Ford Focus Titanium here since we purchased it. Every time we bring it in for a warranty issue or service we notice a new issue before we can even get home most times. And when we go back to discuss it with them they say it must have been that way when we brought it in. They damaged lug nuts, headliner and apparently both front struts went bad sitting in the lot while waiting on transmission parts. We would make appointments for service and when we would get there they would say it is first come first serve, all though they scheduled us a time the day or two before. After both my wife and I driving Fords for the last 30 years, this will be our last Ford due to this Dealership service. We contacted Ford multiple times with no response, so apparently it is acceptable to them.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Very slow poor service

    Dropped my new truck off for service and a few minor warranty items. it was supposed to take a day but at the end of the first day I got a call t...


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    Dropped my new truck off for service and a few minor warranty items. it was supposed to take a day but at the end of the first day I got a call that they were just starting to work on in... NOTHING and been done all day. The next day they kept it all day and at the end said they wouldn't have time to do the detailing that was part of an upholstery package that I bought with the truck. I guess that since I was paying for the rental there was no reason why should they hurry... I've kicked myself since driving off the lot with how I allowed the buying process to go. They were pushy and very sketchy on how the numbers were calculated. The salesman would disappear and come back a few minutes later with other numbers scribbled on a piece of paper. As the process went on it became impossible to see where you started and the end number with warranties and everything. I was in a few months after spending almost $70K on a pickup and passed the salesman in the service department and he didn't even acknowledge me... not the level of service that I'm accustom to from other dealers we have worked with.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • 2nd time buyer with Mr. Watt

    Always incrediable customer service with Chris Watt. Last year I purchased a Challenger from him at another dealership and today I purchased a 20...


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    Always incrediable customer service with Chris Watt. Last year I purchased a Challenger from him at another dealership and today I purchased a 2016 F150. Most defiantly recommend him to anyone looking for great service and communication when looking to purchase a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ask for Chantel

    Put an online inquiry on a couple used trucks and was in no hurry to buy, and not even ten minutes later I get a text from a girl named Chantel Ba...


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    Put an online inquiry on a couple used trucks and was in no hurry to buy, and not even ten minutes later I get a text from a girl named Chantel Bartges, she helped me and made me feel special. I did end up buying a truck from her months later! She did not give up.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tomball Ford Ask for Chantel B.

    Chantelly B. was so kind and pleasant to work with over email and text.. She will make sure you get the best deal and work hard for you. I love my...


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    Chantelly B. was so kind and pleasant to work with over email and text.. She will make sure you get the best deal and work hard for you. I love my new jeep thanks to her!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My 2017 f250 purchase

    My visit to Tomball Ford First off I want to thank my sales person Hillary DeCasta thank you very much for all your help. You made the experience...


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    My visit to Tomball Ford First off I want to thank my sales person Hillary DeCasta thank you very much for all your help. You made the experience of my 2017 f250 purchase very easy and not your typical car buying process that we have all come to resent. Tomball Ford is lucky to have you, as is the public population who is lucky enough to work with you when they come to buy a car. Tomball Ford has a great inventory which helps the process as well. This is why we have always chosen Tomball Ford for our vehicle purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Walter Herrera - SYNC SYSTEM visit to Tomball Ford

    Walter Herrera tracked the vehicle from check-in to check-out and kept me informed of issues and progress in diagnosing some illusive SYNC system ...


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    Walter Herrera tracked the vehicle from check-in to check-out and kept me informed of issues and progress in diagnosing some illusive SYNC system issues in my 2016 Ford F150 Platinum. Several weeks later, some problems have reoccurred, and others were never resolved, like the map and navigation inaccuracies and the voice recognition glitches, but Walter did his part to ensure customer satisfaction as a customer service manager.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great because of Casey Martinez

    Casey is a great guy and help me get the vehicle that we need for the family!


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    Casey is a great guy and help me get the vehicle that we need for the family!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Tomball Ford new car purchase review

    I purchased my old Escape at the Tomball Ford 11 years ago and have been taking it there for all my service work ever since. This car buying exper...


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    I purchased my old Escape at the Tomball Ford 11 years ago and have been taking it there for all my service work ever since. This car buying experience with Jana Baker was extremely enjoyable. She was knowledgeable, friendly and patient, and I feel I received a good deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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