Reviews

Average Ratings

2.9
25 lifetime reviews.
  • Air bag problem

    My air bag light came on. and the problem was taken care of in 27 minutes. Thanks to Bob Harris and his crew.


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    My air bag light came on. and the problem was taken care of in 27 minutes. Thanks to Bob Harris and his crew.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Buying Experience: Equinox LT base model

    I'm a big time car shopper. I Identified exactly the car and the options I wanted, and all rebates, incentives, and others available before I hi...


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    I'm a big time car shopper. I Identified exactly the car and the options I wanted, and all rebates, incentives, and others available before I hit the show room. The sales rep for this dealership went out of his way to find just that car and then priced it right the first time. Other sales reps at the other four dealerships ignored my specifications and tried to upsale me and then priced the upgraded car just under the MSRP. Then they were reluctant to include any rebates, incentives, etc and when I mentioned them, but I didn't get the full values. Oh, they all said if I could find a better price, they would match or beat it-so I wasn't being given their best, fair price. I found exactly what I wanted at a good, fair price at Westside Chevrolet and I'll take it there for services even though it's a little out of my way.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Not honoring Chevrolet Customer Care

    When you purchase a new Chevrolet, you are told that the first two oil changes are free. This is great as it introduces you to the service departm...


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    When you purchase a new Chevrolet, you are told that the first two oil changes are free. This is great as it introduces you to the service department at the dealership. The dealership and Chevrolet has an opportunity to retain customers and increase revenue through this great policy! We got the first oil change at a different dealer and they were happy to do the oil change for free and seemed to really want our business. Westside Chevy seemed to be a little different. They looked at our 2017 Chevy and then asked us to go down the street. Yes, seriously, they asked us to go to a different place and even named that place. Wow. I got them to do the oil change and they charged me even thought it was less than a year old with 18k miles. Too bad for me once. Too bad for them and Chevy many times over.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Suburban - Great Car, Lousy Service

    Don't hold your breath for someone to care your alive. Won't happen. The staff seem like they would rather have a cavity filled than bother with...


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    Don't hold your breath for someone to care your alive. Won't happen. The staff seem like they would rather have a cavity filled than bother with a customer. The CAR is awesome,but could have bought it anywhere. Been back in a half dozen times and wow - take a number and stay out of the way. please. Not fun at all . . .

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • horrible customer service

    Website shows price of the car with a discount so inquired about the car. Spent several phone calls and time talking to the sales lady and then a ...


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    Website shows price of the car with a discount so inquired about the car. Spent several phone calls and time talking to the sales lady and then a manager called back and said there is no discount on the vehicle. He was rude and didn't apologize for the waste of time. Will not be dealing with this dealership. Price of the vehicle is still wrong on the website which makes me think they do that on purpose to get you there.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    6 people out of 8 found this review helpful. Did you?

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  • Shopping for a new Chevrolet? Go to Westside!

    Dominic, the salesman, will find exactly what you are looking for in the way of a vehicle to fit your needs and your budget. He was very patient,...


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    Dominic, the salesman, will find exactly what you are looking for in the way of a vehicle to fit your needs and your budget. He was very patient, not pushy, very informative, and extremely helpful. I knew I wanted a small SUV, but not a suburban size and he gave me plenty of choices to choose from as he did not want me leaving the dealership with the thought in my mind, oh, gosh, I wish I would have chosen that vehicle. So, I would highly recommend him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Absolutely HORRIBLE vehicle Service

    Two jobs, one very simple, were performed on my 2007 Silverado - change the windshield wipers and correct a jamming passenger door handle. BOTH wi...


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    Two jobs, one very simple, were performed on my 2007 Silverado - change the windshield wipers and correct a jamming passenger door handle. BOTH wipers were NOT installed properly, came off when the wipers were engaged and the wiper arm then scratched the windshield. The door was disassembled, broken glass found inside and removed, but the outer handle still jams in the OPEN position, thus not allowing the interior door handle to open the door. Westside used to be a terrific place to take your Chevy for service, but I'll have to go elsewhere now. I cannot accept such poor and sloppy workmanship.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Top notch

    I have dealt with several Chevrolet dealerships in the Houston area in the last 10 years. Westside is the best. I really appreciate the fact that ...


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    I have dealt with several Chevrolet dealerships in the Houston area in the last 10 years. Westside is the best. I really appreciate the fact that they took my new truck in for service without an appointment early on a Saturday morning. Nobody else within a hundred miles could do that. Thank you Westside.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The best Chevy dealer all round champ

    Awesome place and people too They are excellent from the finance department to service and there also up to date on all areas. If you have a conc...


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    Awesome place and people too They are excellent from the finance department to service and there also up to date on all areas. If you have a concern see Jenn im finance she will guide you thru a memory you won't forget.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Westside Chevy, Katy, AVOID THIS PLACE

    AVOID this garage: 3rd in line at 6:30am. Given all the small talk about the car being ready the same day. Call late afternoon with a "sob" story ...


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    AVOID this garage: 3rd in line at 6:30am. Given all the small talk about the car being ready the same day. Call late afternoon with a "sob" story about being under staffed and the car not having been looked at even though it was 3rd in line! I had to make alternative arrangements to pick it up on Tuesday following what was later explained as an easy repair. At pick up nobody knew where my key was although they we very quick to point me to the payment booth. The car was clean on arrival. On pick up oily finger marks on the side window and door but more disturbing was a huge grease mark on the door interior. Just let me know ahead of time when I drop the car off that there is a possibility of delays. Don't feed me a bunch of excuses. While collecting the car another customer was in an argument. His aircon was suppose to have been fixed but continued to blow hot air....just like the guy that dealt with me!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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